Customer Ratings & Reviews
- Model:
- 14-es0013dx
- SKU:
- 6535745
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Envy 2-in-1 laptop's convenient touchscreen, ease of use, and generally good performance. Many appreciate its lightweight and compact design, along with the positive battery life and competitive price. However, some users point to limitations with the RAM as insufficient for demanding tasks and occasional overheating issues. The 2-in-1 design and its flexibility are frequently praised.
This summary was generated by AI based on customer reviews.
HP GLITCH?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen on my HP blacks out when I am idle like every minute. It is annoying. I have contacted HP and there is nothing they can do although the rep did try to troubleshoot with me. Nothing he tried worked. I will return this device. It’s unfortunate because I love the 2-in-1 of this device.
No, I would not recommend this to a friendHP-ENVY 2 in 1 Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a fan of this product, the laptop/tablet feels incredibly cheap for being almost $1000. The speakers are abysmal when having it in tablet mode. For the price, I wouldn't recommend buying this product.
No, I would not recommend this to a friendBad graphics, very dissatisfied
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop SUCKS! The graphics were very pixelated, and the sizing of the fonts and icons were extremely inconsistent. I returned it within the week.
No, I would not recommend this to a friendPoort wifi experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy is a cool looking laptop but wifi connectivity is a problem. It kept dropping the wifi signal just 2 rooms from the router. My old laptop and a kindle had no wifi issues in the same place 20 ft from the router so I returned the HP and got a Zenbook that is not having any wifi issues.
No, I would not recommend this to a friendLaptop no power on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in July of 2023, as of Wednesday I ordered another AC adapter thinking it needed that to power on. However it didn’t resolve the issue. I have only used this a handful of times. It was mostly to check my emails. So needless to say I am not satisfied this laptop; it had no longevity.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine the first coulpe of days. 1 month later, it wont even connect to my home wifi. It connects to every thing else like my personal cell hotspot but for the life of me, it wont connect to my home wifi.. and best buy wont exchange it because its been more then 15 days. Smh
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jephrey,
I'm terribly sorry to hear that you have had some trouble connecting to your home Wi-Fi. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/help/computer/internet-network-issues
If you're still having trouble after trying that out, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/check-warranty
Alexis
HP Care
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, I’m not really happy with it. It comes preloaded with soooo much stuff I don’t want. Spent most of the first day just getting rid of programs. I would love it if it could download apps!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jacob,
Thanks very much for sharing your feedback.
If you are in need of any assistance, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: support.hp.com
Alexis
HP Care
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the computer but disappointed by how long the battery lasts not plugged in.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life was very poor. It was hard to change search site from BING. I returned it.
No, I would not recommend this to a friend2023HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad loaded the software that was requested but even with web root i just now got a pop up from HP indicating I need to renew the warranty on my HP that expired 1/20/2023...How is a pop up referencing my older computer showing up on this new one now? Something is not correct...
No, I would not recommend this to a friendIf you don't know about computers don't get it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very complicated to work with it, took the all day to make it work and you have to keep add dating.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop worked great for two months. Now the computer glitches a lot. Of course it’s too late to return it. Not happy
No, I would not recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was very good for price but could not get it to work. had to send it back and get another HP computer
No, I would not recommend this to a friendWorst HP laptop experience ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it as a gift for my niece who is going to college. Laptop doesn’t start after 30 days and we are out of return window. Best Buy charges you to take a look at what’s wrong with it! This is the worst experience I ever had with any laptop purchase.
No, I would not recommend this to a friendMR.JOHNMORRISON
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MY NAME IS JOHN !!! IT TOOK ALMOST 3 WEEKS B4 I GOT A WORKING LAPTOP. YOUR GEEK DEPARTMENT IS ALL THAT WILL KEEP ME A CUSTOMER.
I would recommend this to a friendBEWARE OF ONLINE ORDERS!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent an "Open Box" Item, essentially a used item rather than the new laptop i ordered. Best Buy will not send a replacement for an item you have received, in most situations you would be sent a new item with a requirement to return the original within a certain time period. It is now my responsibility to find a store with the exact same product.
No, I would not recommend this to a friendBattery is almost non existent!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not hold a charge at all. It was advertised as lasting up to 9 hours. I am only getting about one hour with it and that's with only one thing open at a time! My tablet had a better battery life. I don't know if this was just defective, but I am extremely disappointed in this laptop.
No, I would not recommend this to a friendPossible overheating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular laptop seemed to overheat or have some type of malfunction, so I had to return it. The team at my closest location was so gracious and assisted in ensuring my experience remained positive, leading to the purchase of a better system.
No, I would not recommend this to a friendOk but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is missing the Jan connection. Hard to use the function keys. Really don’t like it but it works
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Price,
Thanks for your review and sorry to hear that you aren't thrilled with your new Envy. If we can assist you with any concerns, I hope you won't hesitate to reach out to our support team at support.hp.com.
Alexis
HP Care
not very happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too happy with this laptop. It has frozen on me several times! Return period is only 2 weeks. For someone as old as me it takes that long just to turn it on (just kidding). Maybe next time I buy from Amazon (not kidding).
No, I would not recommend this to a friend