Customer Ratings & Reviews
- Model:
- 14-es0013dx
- SKU:
- 6535745
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Envy 2-in-1 laptop's convenient touchscreen, ease of use, and generally good performance. Many appreciate its lightweight and compact design, along with the positive battery life and competitive price. However, some users point to limitations with the RAM as insufficient for demanding tasks and occasional overheating issues. The 2-in-1 design and its flexibility are frequently praised.
This summary was generated by AI based on customer reviews.
Open item equals don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience bought it opened assured it was good once we started using after 3 months battery started over heating
No, I would not recommend this to a friendOk-ish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product, invest kn samsung or other brand. HP is not up to standard.
No, I would not recommend this to a friendHp Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk!!! Made it to the 20 day mark. Slightly beyond the return date. Has been back to Best Buy 2 times. Can't return it.... can't exchange it... Complete ripoff. Brand new!!!
I would recommend this to a friendDo not purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.completely died after a little over a year, just after the warranty conveniently expired. :(
No, I would not recommend this to a friendNot what I was expecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor battery life To heavy for 14" Fading images
No, I would not recommend this to a friendProblem with battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk , what is happening but the battery life its poor in full charge in normal use it just hold the charge about two-three hours why ? Its a ultra book , i think thani need to used the warranty
No, I would not recommend this to a friendA laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? It's an HP. I was hesitant to buy another HP but decided to give it a try. This laptop worked flawlessly for 20 minutes, then it froze. Despite restarting it a couple of times, it still exhibited the same issues, so I returned it.
No, I would not recommend this to a friendBad experience…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is great but I ordered it open-box in “EXCELLENT” conditions and it arrived without the charger and the stylus. Called customer service and visited the local store, only managed to get a used charger.
I would recommend this to a friendBattery dies so fast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery does so fast. I charged it to 100% and i was adjusting and setting it up whej i cheked the battery was already 79% in the matter of 10 minutes.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Karla,
I'm sorry to hear that you've had trouble with the battery. I can imagine how frustrating this must be. I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/help/computer/battery-adapter-issues
If this doesn't seem to do the trick, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/check-warranty
Alexis
HP Care
14" HP ENVY laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just too small. it lacked the luxury of an iPad or IpadPro
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Martha,
Thanks for providing this feedback. We appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
Please know that we are always here to assist you with selecting the product that best suits your needs. If you'd like to see what else HP has to offer, you can get in touch with us anytime at support.hp.com.
Alexis
HP Care
Sucks!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen ungluing itself...Terrible when updating on
No, I would not recommend this to a friendpoor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this laptop because it had a virus and shut the whole thing down. I returned it, got my refund back and wanted to order the same one but now the price went up. Why do you not honor the price I originally paid for? not happy at all
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had nothing but problems from day 1. Called hp and they acknowledged the problem but wanted me to spend an hour at minimum on phone with them to fix it. Returned for a full refund
No, I would not recommend this to a friendIt really not worth your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the slowest laptop i ever use. It realy not worth your money. I can’t even join zoom meeting with. Sometime is frozen and most of tine the wireless option disapear.
No, I would not recommend this to a friendDon’t bother with this laptop…waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Everything you tried to enter during startup was a system error. Restarted over and over and over again. Troubleshooter “couldn’t help”. Will be returning for a DIFFERENT brand
No, I would not recommend this to a friendNot a good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this laptop .. it started to show black screen and would sometimes turn on and sometimes not
No, I would not recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer who attended to me on the day I bought was very rude and disrespectful. She is a lady and I kept asking her for clarifications but she kept ignoring me and referring me somewhere else
I would recommend this to a friendPoor customer service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is getting to a week that I ordered this item, as I am writing now I have still not receive the item
No, I would not recommend this to a friendGot a Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer Froze up And i could make coffee Before it downloaded Anything . It was a lemon ! However Best Buy refunded me . With no hassel .
No, I would not recommend this to a friendReturned this Computer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not view all software correctly. After spending several hours with Geek Squad in person and with remote access I returned the computer.
No, I would not recommend this to a friend