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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 665 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers commend the Envy 2-in-1 laptop's overall performance, touchscreen functionality, and excellent battery life. Many appreciate its ease of use, large screen size, and reasonable price point, along with its lightweight design. However, some users note that the speakers could be improved and that the RAM might be insufficient for demanding tasks. The positive feedback significantly outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-665 of 665 reviews
  • Rated 4 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little issues at first with the Home Screen Glitching out but after messing with the settings it seems to fix it but over all happy with the purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER AGAIN

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again will i purchase an HP product. Within 6 months the computer fan went out and lots of static coming from the speaker. I spent 6 hours, yes, SIX hours on the phone with HP . They finally advised to send it to a repair center since it is under warranty. HP then sends pictures of the USB port warped and damaged and tried to charge me 480.00 when i paid $650 for the entire computer. The computer was not damaged when in my posession and all i can speak with are agents who barely speak English, dont listen to my complaint, and speak from a script. To get my computer back i have to pay for it 2x even though its under warranty and the computer was not damaged while in my care. NEVER again will i purchase an HP product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer worked ok besides the fact the camera didn’t work on it at all. Yes It was openbox but it said it was in excellent condition I’m pretty sure that’s why it was returned first time and they didn’t fix issue. I ended up having to pay more to get a external camera because they had no more of the same computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this envy laptop and it has stopped working within one week of purchase. And best buy doesn't even help to exchange it. I recommend don't waste your money on best buy products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware: Expert reviews are for an upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three "expert reviews" are for a different, much expensive machine!! Come on, BB, do better!

    No, I would not recommend this to a friend