Customer Ratings & Reviews

The gaslighting i have experienced since ordering this is a primary example of the methodology Best Buy uses to perpetually float inventory numbers and deceive investors. They use the stylus issue, which is supposed to be included in the package, to initiate a cycle of returns and exchanges that basically result in the customer lending Best Buy money interest free for months at a time while they use the system loophole for exchanges to register shadowbox exchanges that has the system writeoff the product which employees probably then take for themselves.

The computer has amazing quality and very high tech features but on the second day the computer would not turn on and it would be stuck on a black screen for 20 minutes before it would start.

I've been underwhelmed in terms of performance based on the specs and price.

The computer is very nice and seemed really good at first, but suddenly it started shutting off on its own from the very first day I used it. I bought it as a gift for my nephew and traveled here, and now their solution is for me to send the computer back via shipping so they can offer an exchange. This shouldn’t be happening; the Geek Squad team should be doing a better job checking the computers. In just the first 10 minutes, it’s obvious there’s an issue with the computer. Now I also have to spend money on shipping just to avoid having a computer (Open box, excellent condition) lying around uselessly.

This computer is very slow to start, my 4 year old computer starts up much faster.

Overall laptop looks great with high end latest specs but speaker for bottom is bad design flaw. You have to use earphones or Bluetooth

Between the screen freezes and touch misses, what is there to like???? I am disappointed in this purchase. The sound is great, graphics are great, however, in the middle of typing the mouse jumps to another part of the screen and refuses to return to the location I placed it. While scrolling, the screen freezes. Definitely not worth the money unless productivity and accomplishing ANYTHING is not your concern.

Big screen and easy to use. Glitched a few times which is concerning.

For a home laptop is ok but if you need a strong and fast computer for business this is not the best option Avg 3,5 / 5

Screen randomly turns off sometimes. Doesn’t hold a charge very well

Laptop condition is good,I use for my interviews and it is perfect

I have a HP 3 in one printer print,scan,fax. I loaded it to this HP & the scanner did not automatically load as it should have. You have to do 3 steps to use the scan. That is un acceptable !

I feel the laptop is not as powerful as the configurations should be. Had some issues with the brightness level also.

Laptop is good and has latest technology with 360 degrees screen rotation

product average price ok shipping time was very good

Good over all rating but if we get office 365 is free then great

Need more time to get used to unit but so far ok. Thanks

I thought this was going to be a good laptop when I purchased it, but the keys stick and the caps lock doesn’t work properly. I will be taking it in soon, with school and holidays I haven’t been able to.

I bought openbox but not worth it.. it keeps on restarting…

Keypad mouse sticks sound muffled. Monitor color is good.