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Customer Ratings & Reviews

$949.99

Customer reviews

Rating 4.7 out of 5 stars with 1432 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,432 reviews
  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good. But can't even type a simple document without buying a subscription to Microsoft office ...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop goes blank or shows dark screen once in a while. No kessington lock hole

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hp envy no sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer had sound issues from day one. it was even worked on remotely by hp and it still only worked for a few minutes and then no sound again. this seams to be an ongoing problem with the hp envy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bluetooth connectivity issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a defective product. The Bluetooth connectivity was bad. I tried to exchange it, but the exchange product was never shipped. I am disappointed with Bestbuy customer service experience.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is bit slow and its screen is not working good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had to return

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see where this could be a great laptop, but I needed something with a little bit faster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working two months ago. Not sure what’s wrong. The issue began with the blacking out and now it won’t load anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bluetooth problem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop in box, problem with Bluetooth, under warranty they couldn’t fix it , Best Buy too , returning it to HP after days of calls and waiting, bad customer support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had this for 4 months then it wouldn’t turn on. Took it to Beat Buy and got it back 3 weeks later. A week later it won’t turn on again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Enrolled without consent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The little young girl who rang me up for my laptop enrolled me in a recurring annual charge without telling me… You need to start training you’re employees correctly especially when you hire kids to work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP Envy 360 wont turn on after 2 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially the laptop turn on but after two weeks of use it wont turn on!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if it's the laptop or the tech installation but I can't even use the laptop now. I HATE IT!!!!! I HATE CONSTANTLY HAVING TO DEAL WITH WAITING FOR SERVICE!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very herd to get help from geek squad with lots of miscommunications

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crashed after 4 or 5 hours of use Returned for another one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Happy with HP Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my HP computer which I purchased at Best Buy almost a month ago.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Facebook not loading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Facebook does not load without clicking reload multiple times.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale and it’s an amazing machine. fast, light, and powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. HP is a very reliable brand. I love the new feature where the computer recognizes you, boots up and will go into sleep mode when it realizes you have left the computer. Very fast. Ease of transfer from my old HP laptop was a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything that I need it to do. One of the best laptops that I have bought and I love how nice the monitor is. I always have it plugged in because it never leaves the house but I am sure the battery is great on life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size screen, good resolution, great sale price

    I would recommend this to a friend