Customer Ratings & Reviews

Satisfied with my purchase, I am enjoying with delight,

Great computer for my husband to podcast. Very versatile and meets his needs.

Very unhappy with Best Buy customer service. I will return the laptop asap. I purchased this laptop on Apr 17 2024 together with a Lenovo Yoga 7i. I found on Apr 28 2024 Best buy selling same laptop for $300 dollars cheaper and I called to request the price match right away. I am a Best Buy total Member for years and after calling for 4 times Best Buy is refusing to do a price match on this laptop ad they told me to return the machine to the store and purchase the same machine again. That is stupid. They said that when you are a Best Buy member for the Total protection every purchase is considered a bundle and is not allow to any price match. I cant believed Best buy customer service is offering this kind of service to the members. I am not asking for something free and I was asking for a price match with same Best buy. . I paid for the regular price nothing on special for this laptop but I am not able to get the price match because I am a Best Buy total protection member and that automatically put me in the category of bundle every time I purchase anything with Best Buy. Crazy

Computer is fast and sleek, no issues and easy to set up.

It worked great for 2 1/2 months until the battery went bad. I am now trying to get it replaced.

Great price. Friendly staff and knowledgeable. Close to home.

great laptop computer works great I love this laptop

I've been very happy with this computer. I'd buy it again.

Computer missing power cord. I went into the store within 15 days but I was told I had to call 1.888.BESTBUY. I wasn’t able to call immediately and when I finally called they would not acknowledge my complaint.

No issues, great laptop. Purchased for work, all good.

The geek squad was very helpful. We like our new laptop.

so far so good xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

this is the worst computer I have ever owned. The sales person talked me into purchasing this over budget. And it has not worked since DAY ONE but i did not return it because It has my personal info in it. The audio for recording videos is garbled. Most of my videos has garbled audio. I have been through 4 HP TECHS & 4 BEST BUY techs & no one has been able to fix. they all say my computer is fine. well if you listen to one of my videos that is labeled audio problems you will see. I HAVE AUDIO PROBLEMS. OH and the camera stopped working today too. oh and lets not forget "IF YOU LOOK AWAY, the computer turns it self off. " If you are not in front of the computer, it turns itself off too. it took me a long time to turn off all the auto matic turn off things in this computer.

I returned this laptop because the numbers weren't on the right side of the keyboard. I'm didn't really like the backup light and the way the laptop was design. It was on sale either. I bought the Lenovo Yoga laptop. The keys have a better feel. Instead of the bigger keys. I also like the screen

So far such a bad experience, I have used it for 4 days and the keyboard has froze multiple time, a reboot got it working until last night when it completely died. The only way to access anything is to use the onscreen keyboard or use a wireless keyboard. I spent 3 hours with Geek Squad phone support and now the computer ended up in worse shape than when I first called, at least then I could attach a wireless keyboard to use. Now the computer is a paperweight and can do nothing at all after it turns on, everything that’s clicked is an error. They left it as they can’t help and now I need to spend time making an appointment to see what this tech did, see what can be salvaged and exchange the computer. Frankly, I don’t think I want another HP after this experience.

Excellent purchase. It has all the tools that I need !!

I’m neutral on the computer because I don’t know how to use it. The help I’ve received from since the Geek Squad after data transfer was completed has been less than helpful.

I purchased this computer for my college students. Great choice!

Product was good but I didn’t like the overall style

Computer is good other than the number keys are across the top and not on the side