Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the printer is okay -prints photos like I wanted. Unable to scan though and the ink they gave me with the printer was not any good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad you’re pleased with your printer has rendered photo prints of good quality, I’m sorry to hear you’ve been unable to scan and that you’ve encountered a problem with ink. I want to help you remedy these issues, so I’ll direct you to a resource and some information I hope will make that happen.
I can’t tell from your review what’s causing the scanner problem, nor can I determine what issue the ink presented. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works well, and I've had no problems with it. I'm slightly disappointed that the paper holder does not move out to stop the paper from falling.
I would recommend this to a friend- Pros mentioned:Ease of use
Great Product! Very easy to use.! Fantastic value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! Very easy to use.! Fantastic value!
I would recommend this to a friend Printer goes through ink like crazy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer goes through ink like crazy! I would have purchased a different printer if I knew how much ink I was going to have to buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robin.
I’m sorry to hear that your printer is going through so much ink. I can’t tell from your review how many pages you’ve gotten per cartridge compared with the estimated page yield. Nonetheless, I want to help you learn more about ink use and remedy this problem, so I’ll offer some clarifying information and resources I hope will help.
First, the XL cartridges for your printer have estimated yields of 200 to 240 pages, while the regular sizes have estimates of 100 to 120 pages. If you’ve gotten significantly less than that, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer “park” so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
HP Envy Printer It's Good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this printer has met my expectations! it was easy to set up and prints uncomplainingly and quickly. I can't ask for more of a moderately priced printer!
I would recommend this to a friendLove Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent at Kissimmee was very helpful. He gave a clear explanation of what was done to remove the virus and to install a virus protector. The computer is working great. Wouldn't own a computer if I didn't have geek squad. Well overstated, but for over 10 years they have rescued my computers from troubles.
I would recommend this to a friendBest printer out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best printer I was very indecisive on what printer to get since I didn’t have the best experience with cannon. After reading reviews I was convinced about the HP envy! I got warranty on it for a fraction of the price which makes it much easier in case of anything happening to the printer. Well worth your money.
I would recommend this to a friendNever Connects to Wifi, Constant Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has not worked since the first month I have owned it. It requires a connection to the HP Smart software, and it simply has never connected reliably. I am literally going to throw it in the trash and go back to purchasing a CANON printer.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little printer. Cartridges are kind of a pain to install. They don’t just snap in like my other HPs. Hence the 4 stars. Would recommend it though.
I would recommend this to a friendSwing and a miss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an ancient HP all in one printer with this model. Purchase Based on mostly positive reviews, a modern compact look and size And suits my needs for small print jobs. After a couple of months I loathe this printer. Strong feelings for an inanimate object but I hate it. Set up for WiFi is the only good thing I can mention. Downhill after that. The lights are annoying, not helpful. I have to go online every time to lookup what the printer is telling me. Ditto on error codes. It eats Ink which I read in reviews earlier but I do minimal printing. The final straw was changing the ink cartridges. I kept getting error code 3. Back to the internet to decode error 3. The printer isn’t connecting to the cartridges . To my dismay, not an entirely uncommon issue I learn online. Suggestion is to send it for more service. Seriously?! I’m now on the search for a new printer. My old HP never gave me an issue in 10 years of use. I hate this printer after very much initial excitement of wanting to love/use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gigi.
I’m sorry to hear your printer has caused you such inconvenience. I can wholly understand why the various issues and errors you describe, capped by the recent cartridge difficulty, would be absolutely exasperating, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer won’t work with the new cartridges, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Its a Printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, not the best. when printing via wifi it needs to be restarted about once a week as it just stops working, restart has always fixed this.
I would recommend this to a friendSeemed nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to use the HP print app to print with this. There was no way to input the password to my wifi and so I must hook it to computer in order to print. I tried and tried to find customer service to help but it was to no avail. It only prints full pages with no way to do smaller prints. It's possible all this is due to my ignorance, however for $150 I would think it would be easier to use. Oh how I wish covid wouldn't have wiped out the cheap printers forcing me to buy this.
No, I would not recommend this to a friendGood, Light use printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good simple printer for light home use. The ink cartridges are fairly inexpensive, but they wont last too long, so again, good for light home use.
I would recommend this to a friendLove my 6600
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer replaced my old HP4520. It is not as fast, but it prints EXCELLENT color prints ... hard to tell the difference between the photo on my iPhone and the print. scanning is not as easy to do as on my 4520 and my other printer, the 4500. AgIn, the quality makes up for it.
I would recommend this to a friendGood printer for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic printer and does a good job. Like the wireless connection. Don’t need a document feeder which makes for a more compact package.
I would recommend this to a friendNice Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice printer. I like that I can use the HP Instant Ink Program. My only complaint is that you can only make 9 copies at a time on the printer.
I would recommend this to a friendBy far, the best 3 in 1 “picture printer” at curre
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewed comparative model-brand information, specs, customer and 3rd party evaluations including more costly HP’s, Epson, Cannon, Brother. Pound for pound return on investment, personal experience a solid 5/5 if this is for home use. The ink replacement program is cost effective and very convenient.
I would recommend this to a friendWORST HP PRINTER
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst HP printer I've purchased. It goes offline too often and when I try to get it back online it doesn't respond. I have to unplug it and let it restart to get it to print. The power button doesn't work to turn it on and off unless I unplug it. I wish I could return it but they did a price match and now it says I can't return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. The frustration you express is wholly understandable, considering the device has been so unreliable and you’ve tried without success to remedy the problem. I want to help you get the device working to your satisfaction, so I’ll suggest some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Will not connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one day of setup the printer the printer showed as offline and will not connect with my computer. Unacceptable for someone who needs a printer to work when they need to print something and not take 5 hours to figure out what the problem is.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Derek.
I’m sorry your printer has gone offline and that you’ve been unable to reconnect it with your computer. Your frustration comes as no surprise here. I want to help you out of this dilemma, so I’ll provide some resources that I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187510
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Don't have a summary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was very helpful in helping me select the printer I needed. I am happy with machine printed 2 sided. Would have liked a manual with it instead of printing 132 pages which used most of my black ink. They did not have ink i needed to replace in stock at Best Buy. Had to order from Staples.
I would recommend this to a friend