Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.printer and computer not communicating with each other.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device, so I’ll offer some resources and information I hope will help.
First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187510
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Good for printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great image quality when printing, but when scanning it doesnt like to pick up reds correctly- it can seriously wash them out.
I would recommend this to a friendHP Printer/Scanner Whack Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product's scanning ability stinks. It takes over 2 minutes to load a scan. And that is IF the scan capability decides to load. At $149 for this unit, I certainly expected more. I doubt I'd ever purchase another HP. I might have to purchase a separate scan unit since the performance of this product is so poor. And since it came from Best Buy, don't think I should return for a 2nd purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm so sorry to hear about the inconveniences you've experienced with this printer. It's unfortunate that you’ve had to wait so long for your scans. With that in mind, let’s see if I can help you make some adjustments to improve the efficiency of this feature.
While scan speeds vary based on the complexity of a document, waiting as long as you describe for a scan to complete shouldn’t be happening. I recommend updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/c02919168
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If scanning performance does not improve, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Geek squad a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four times on phone with geek squad. They had a hard time getting it installed so I can print things from the NEW computer I also bought. Couldn’t even understand them. It was a horrible experience on all occasions. Will never ever tell anyone to buy from best buy
No, I would not recommend this to a friend- Pros mentioned:Print quality
Beware!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints documents perfect. Prints pictures on plain paper beautifully. Prints actual photos on HP photo paper in blobs of ink that are unrecognizable! Best Buy sent the printer in it’s original packaging with no extra protection, the box was not too beat up, but was damaged. When I asked Best Buy to exchange it, they told me it was out of stock & would not ship for an entire month, however, on their website it was available for pick up same day within 2 hours! Then, Best Buy was refusing to refund me, eventually they did send a return label but I’m still waiting on a refund. I will be buying an HP printer elsewhere. Very disappointed in Best Buy.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnects or in sleep mode… unacceptable
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gordon.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection or otherwise won’t come out of sleep mode. Your review is brief, but your frustration is clear – and totally understandable – so I’ll provide some resources I hope will help you get the device working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest you follow this guide to sleep mode and how to deal with problems that arise when a printer is in sleep mode:
- support.hp.com/us-en/document/c04183583
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality is good. Speed is slow. Small foot print is great. It fits what we need at the office.
I would recommend this to a friend Stops working after a couple months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after just a few prints. I’ve used this thing over a few month period about 10-15 times, and it’s now completely failed and does not work
No, I would not recommend this to a friendMeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works well enough, but the lack of display takes some getting used to; the printer communicates using color and icons on the right of the base. The paper tray is also small, like it is for many consumer-grade printers, which is also not the best. I think that if I do this again I'll buy a printer that has a sheet feeder and display because I would like to scan two-sided sheets, and don't want to have to use the computer to do so.
No, I would not recommend this to a friendEasy to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes printers have tons of needless prompts to get to where you can print. However, this does it just nicely. You can see the printer from any device as long as you are connected to the same network. Printing options are quick and seamless. Very good product. Just a little slow printing.
I would recommend this to a friendPerfect, slim printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was well worth the buy! I was in need since another HP printer wasn’t doing the job. I like how sleek this printer looks as well as how it hides the paper underneath. The scan/copy option with the HP app is VERY convenient as well, especially now working from home. Highly recommend!
I would recommend this to a friendHP Printer Good Value for Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done. Great printer for the price if you need something to occassionally print. Limited on scan ability as there is no feed option.
I would recommend this to a friendBeautiful printer but bad performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is beautiful and compact all in one and was easy to set up, however the quality of printing photos was awful. Black didn't come out good and always bleed and made pixels therefore I wasted lot of inks. And each time try to print out something it always saying its low on paper even there was lots of papers. I loved the design but performed awful and I returned.
No, I would not recommend this to a friendGreat printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very satisfied with my new printer. However, I had one issue ant that was when the printer did not turn off. After checking for a solution online, I was able to unplug it for a period of time and plug it in again. Then, it worked. Overall, I'm happy with it.
I would recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer, but the set up was a nightmare. The instructions were not clear.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad you like your printer, I’m sorry that the setup process was so difficult and that you did not have adequate instructional materials. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187510
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great Home Smart WiFi printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi connectivity was easy to set up. Printer alignment and cartridge installation was straight forward. Overall, I am happy with the purchase.
I would recommend this to a friendgreat color, nice scanner overall performance is g
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a little frustrated with changing the wifi connection with my new internet provider. It would be much easier to use if it had buetooth capabilities.
I would recommend this to a friendGood little home printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good!! A bit of an issue to setup, but after an hour it was good to go!
I would recommend this to a friendDon’t buy iti
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I’ve ever made at Best Buy and it’s too late to return it. I used it maybe twice and now all it shows is a big E for error I guess. I can’t get it to do anything. Aware of $117. I’ve unplugged and plugged back in. Nothing
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, would not link onto the wireless network!
No, I would not recommend this to a friend