Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Too janky. Inconsistent performance and setup.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like most printers, a bear to set up...and still doesn't work right. The ink deal on it marries you to HP, and they blanket you with emails. Some of the replacement ink at Best Buy doesn't work...even though it says it does.
No, I would not recommend this to a friendEasy to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer. Setup was a breeze. Only drawback is ink....it runs out fast.
I would recommend this to a friendBest printer ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my printer that I bought from Best Buy. My family is pleased also. I highly recommend it to everyone. My daughter use it all the time. The quality of the product is acceptable. Best Buy gets a thumb up
I would recommend this to a friendDIFFICULT TO SET UP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD ISSUE WITH WIN 10 HP TECH ON HELP LINE TOOK OVER AN HOUR TO MAKE FIX MY PRINTER IS A 6000e
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so difficult to set up because of an issue related to your Windows 10 operating system. The frustration you express is certainly understandable, considering you spent an hour with a support agent getting the device set up and installed. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187510
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Best Buy on HP Payroll?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In 15 years, I have NEVER had a printer that didn't have a scanner so I didn't ask if it had one. It doesn't. Plus, like the last HP printer I had, it kicks itself offline whenever it feels like it. The Best Buy clerk assured me that was the OLD HP. What a crock. Is Best Buy on the HP payroll?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering you’ve not found the scanning feature you expected and the device has gone offline so frequently. I want to help you resolve these issues, so I’ll provide some resources and clarifying information I hope will reach that goal.
First, your printer does have a scan feature. To learn how to use it, I recommend you visit a page on our support site that has the main user manual for this model as well as how-to documents, troubleshooting guides and software updates. Find those materials here:
- support.hp.com/us-en/product/model/2100187510
Next, I suggest you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it would've been a great printer, however, it wouldn't connect to my wifi and came damaged.
No, I would not recommend this to a friendIT DOES WHAT I NEED - PRINT AND SCAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A GOOD PRINTER FOR A SMALL SPACE. HAVE HAD A COUPLE ISSUES WITH HP SMART AND WIRELESS CONNECTION.
I would recommend this to a friendPrinting color selection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A light is on all the time unless we turn it off. When copying can’t pick black or color printing.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality, Size
Excellent...
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unboxing was pretty easy, it is a compact printer which also scans and copies. The Wi-Fi connectivity is appreciated, it makes the things easy, I just have to download the HP smart app, connect to the printer and I can send any file or photo I decided to print and of course the scanner works perfectly. HP gives you the option to sign up to receive ink cartridges every time the printer is running out of ink. I can say that the practicality of this printer and how easy is to print from virtually any device using Wi-Fi, makes it a great option of you want to use it at home or you're working from home. This printer is designed to be used at home or small offices where is not needed to print a lot of copies, the above because of the time that the printer takes and the quantity of sheets that can print, other than that works flawlessly.
I would recommend this to a friend Terrible Ink Usage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer eats up ink like crazy. Literally needs a new cartridge every 10-15 pages you print. Don't waste your money on this printer. Spend a little extra and get a better one that holds ink at a normal rate. This one will have you spending money on ink every single month.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ruth.
I’m sorry to learn that your printer has used ink so rapidly. It’s easy to understand why needing to install new replacement cartridges after only 10 to 15 pages would be quite a shock. I want to help you understand what’s happening with the device and remedy the problem if one exists, so I’ll offer what I hope are helpful resources and information.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’ve gone through only the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges and still need new ones after only 10 to 15 prints, this doesn’t seem right. The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mehhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is for a very basic use like only for black and white. It you don’t mind the very dusty color paper printer then it is for you. Again just for very very simple use only.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, SizeCons mentioned:Connectivity
Nice printer, free ink, extra year warranty!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a giant (holds dang near 2 reams of paper and has a giant scanner bed) printer like I have at work, to work from home during our Covid induced "work from home". My wife has been unhappy with the giant eyesore printer in our den. This printer is much more pleasing to look at and is compact compared what it is replacing. As far as printing and scanning go this does a fine job. The setup was a breeze on my Android phone. After the setup I was prompted to allow other e-mail addresses to print wirelessly and sent an e-mail invitation to to the others so that they could set up the printer on their device. My wife set hers up with no help from me (which may be historic). I even set up an e-mail address that allows us to e-mail stuff to the printer to be printed. The app, if you choose HP+, besides printing and scanning has some other features like mobile faxing, scanning from your phone camera, a library of printable things, photo printing mode and private pickup. If you choose HP+ you get free ink for 6 months for the plan you choose (it's barely been a week and I have received free ink!). Choosing HP + also gets a second years warranty. My only issue with this printer is that it disconnects from my WiFi and has to be reconnected. While I'm not sure what the reason for the disconnection is but I suspect that it may be my router. My router is multiband and assigns a band when needed. I think when it assigns an upper frequency band it disconnects. I really like this printer and the app. Love the free ink and extended warranty. For the connectivity inconvenience I'm withholding a star.
I would recommend this to a friend An ink hog, but a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was at a good price. I'm already on my 3rd set of ink cartridges though. A bit of a hog in that regard
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Piece of junk! Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a piece of junk, do not buy it. We have had problems with connecting to it to print since we bought it a month ago. Now, the printer says it has an obstruction that is preventing the ink cartridges from moving (which is not true, there is no obstruction) and we have done everything to reset the printer and nothing has worked. Now it is too late to return it and we have to get it repaired.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. I can certainly understand why connectivity issues followed by the unexplained error message regarding the carriage that holds the ink cartridges would be quite a shock, especially considering you’ve had the device only a month. We want our customers to have a better experience that what you’ve endured, so I’ll offer a resource and some information I hope will help you remedy the situation.
I can’t tell from your review what’s causing the error message or why it won’t clear, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like this printer. Cannot see the buttons. Ink does not last.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’re disappointed with your printer. I can understand why difficult usability and rapid ink use would be a frustrating combination. I want to help you learn more about the device and what’s happening with the ink, so I’ll provide some data and resources aimed at making that happen.
First, to learn more about the printer and all its features to potentially ease the difficulty of use you’ve experienced, you can find the basic user manual, how-to documents, troubleshooting guides and software updates on our support site here:
- support.hp.com/us-en/product/model/2100187510
Regarding ink use, I can’t tell from your review how many pages you’ve gotten per cartridge or how that compares with the estimated page yields. The XL size cartridge for this printer has an estimated yield of 200 to 240 pages, while the regular size is expected to product 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – or you need further assistance with anything – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Printer in Jeep
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slow not enough ink in cartridges but good quality prints.
I would recommend this to a friend Printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works great but if I buy another will/would buy one with a larger paper load
No, I would not recommend this to a friendPrint from my cell phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with this printer. I am able to print via WiFi with my IPhone but no network is required.
I would recommend this to a friendTotally satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE had a very good amount of advice from the young man who helped us through the process of purchasing our new printer. He answered all our questions and helped us decide on the printer. Checkout was smooth and fast.
I would recommend this to a friend- Pros mentioned:Print quality
Disappointed in Wisconsin
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It prints great from WiFi off my phone but didn’t come with the disc to be able to print from my computer. Rather disappointed in the fact I’d have to spend another $80 to have just 2 years of availability or use to print from my computer. Should’ve been included!!! Never buying again!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the description of your experience. While I’m glad that you’re pleased with your printer’s print quality from your phone, I’m sorry to hear that you’ve not been able to print from your computer and that you’ve gotten confusing information about what it would take to activate that ability. I’ll offer some information and resources that I hope will help you get your printer working to your satisfaction.
I can’t tell from your review where you learned that you’d need to spend $80 more to get the device to print from your computer, but your printer is designed to connect wirelessly to mobile phones as well as laptop, desktop and tablet computers. If you learned about the $80 charge from a person claiming to represent HP, unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.
There is no charge for standard support during your one-year warranty period, nor for software needed to make your printer connect wirelessly. Just in case, you can double-check the warranty status of your printer at: support.hp.com/checkwarranty
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
If you need help at any point getting your printer connected, we're always here for support. Please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
We look forward to speaking with you and making this right.
Keith
HP Care
hp.com/support