Customer Ratings & Reviews

Hi there.

I’m sorry that your printer has used ink more rapidly than you’d anticipated. It’s clear why this would be quite an unwelcome surprise with a new device. I want to help you understand what’s happening and to remedy the problem if one exists. I hope the information and resources below will serve that end.

First, I can’t say for certain what happened with the ink supply in your case, but if you’ve run through the ink that came with the printer, I’ll point out that some printers come with what are known as setup cartridges. These have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

Next, if you’ve used replacement cartridges, I can’t tell from your review how many pages you printed or how that compares with the estimated page yields. The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Samantha.

I’m sorry that you’ve run into problems with your printer. I can’t tell from your review what specific issues you’ve encountered, but I want to help you remedy those and get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187510

If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve had such a dreadful start to owning your printer. It’s no surprise that you’re at your wit’s end, considering that after a month, the device won’t print color and its duplex feature hasn’t worked. I want to help you out of this dilemma, so I’ll provide a resource and some information aimed at making that happen.

I can’t tell from your review what’s causing the performance you describe. I recommend that you contact us directly so we can help you assess what’s happening and find best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support