Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought our granddaughter a printer with the help and guidance of an associate. My son spent over six hours trying to set it up. Finally the Best Buy tech told him the printer was a lemon and would never work. It was time wasted and disappointing.
No, I would not recommend this to a friendIt's ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would prefer a screen with directions...a little hard to set up for me without them.
No, I would not recommend this to a friendLearning curve too several phone calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman in store not too knowledge of printer. No manual, needed to make several for set up.
I would recommend this to a friendInstallation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The challenge was the installation. Once that was done, the printer is working well
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. The printer has been working fine since purchased. I did initially have an issue with it powering down and losing its connection to Wi-Fi, but that issue appears to be resolved.
I would recommend this to a friendHp charges you a fee monthly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp makes u pay them a subscription and if you cancel it they actually deactivate the ink inside already in printer. Hp is known for this I have tried few times for the stop charging my account for a subscription on a laptop they have horrible customer
No, I would not recommend this to a friendPrinter not reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer not working light just runs back and forth. Unplugged it because the on off switch does nothing, plugged it back in and nothing happens, the light just gets brighter and fades. letting set there it finally printed one page
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Libby.
I’m sorry that your printer has stopped working. Your dismay comes as no surprise, considering the device has remained idle and printed only a single page despite your remedial efforts. I want to help you resolve this situation. I hope the resources I’ve listed below serve that end.
I can’t tell from your review what issue your printer faces or why it won’t print. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer with no directions and no options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it. Cannot wait for it to break so l can buy a different one
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned printer. Didn’t perform as expected. Should be easier to set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m very sorry to hear that this printer did not work correctly for you. This is of course far from the reliable and satisfactory experience we would like to offer our customers and I want to apologize for that. I hope you could return the device without any further issues.
Please give us another chance to convince you of our quality products in the future. Contact our customer support and we will recommend you a printer that fits your needs better than this one. We are always happy to assist you with any needs you might be having. You can reach us here: hp.com/contactHP
Denise
HP Care
hp.com/support
Defective, not happy with return policy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited to open the box until my dust cover arrived, Best Buy did not have any. I tried setting it up on 2/26. Had a problem, called Best Buy at 5:38 pm. Was told for a charge someone would come. Then transferred to tech support. Returned it on 2/28 and had to take a store credit.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works well. It’s slower than I would like but overall is a good printer.
I would recommend this to a friendNice printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ability to print from my phone but the printer was hard for me to install.
I would recommend this to a friendDon't walk- RUN from this printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was stubborn. I toughed it out with this printer for over a year. I'm not sure if I need therapy because of this printer, or whether sticking with this printer for over a year suggests I need therapy. It is, by far, the most user-unfriendly printer I have ever owned across most of the major providers. The HP Smart app is no help, and thanks to the lack of a menu on the printer, your only choice for operating it. The 'gimmick' of colored lights instead of a legit text display is, in my opinion, the single worst user interface since the advent of dot-matrix printing in the 1980's. To date my family and I have not had ONE print job that didn't require multiple attempts to submit the document, or in some cases having to reboot the printer for the app to recognize it, or (and this is my motivation for writing this review a year later) having the printer go to 'sleep', and having to unplug it to get it active again. Please, in my opinion, do yourself a favor and avoid this printer at all costs. Therapy sessions with a licensed psychiatrist are expensive.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a difficult experience with your printer. I can wholly understand your exasperation, considering you’ve endured trouble with the HP Smart App, unreliable printing and problems with sleep mode. I want to help you improve performance, so I’ll suggest some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
Next, you can visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in what you describe. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Finally, you might gain useful information by following this guide to sleep mode and how to deal with problems that arise when a printer is in sleep mode:
- support.hp.com/us-en/document/c04183583
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but the functions are not very clear. (Where is the "Scan" button?
I would recommend this to a friend- Pros mentioned:Ease of use
Awful experience, done with HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer showed up, and at first, setup was going great. Until during the printing of the test sheet, it stopped working, and after multiple days and around 8+ hours of being on the phone with both HP & Apple support, the end result was HP telling me that the printer was just malfunctioning, and that the only option was to return it, even though it had been ordered brand new. After this, I would never purchase another HP printer again. I now have to deal with returning it and replacing the printer, when the reason I had it shipped was to have it arrive safely at my house, so as to avoid a public outing.
No, I would not recommend this to a friend Trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps on crashing. Error printing all the time. I have to unplug it all the time. Followed the steps given by HP to fix it but nothing happened. Still the same.
No, I would not recommend this to a friendShould be s simpler setup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a complicated setup using the cell phone. My old Epson was so much easier. After it was all set up, an email wanting most of it again. I prefer a plug from the printer to my computer without even using WIFI. Hoping the printer will not be a problem. That seems OK so far. Just finished setup so hopefully that was the hardest part.
No, I would not recommend this to a friendH P printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up. Instruction could be better. Had to have help to find app.
I would recommend this to a friendTerrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate it 0 star, I would give it 0 stars. I exchanged 2 printer. Still could make it work. Waste my money and time
No, I would not recommend this to a friendGood service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Curb side delivery on time. Too many others seeking too few numbered parking places.
I would recommend this to a friend