Customer Ratings & Reviews

Hi, Bradley.

I’m sorry to hear that your printer has performed poorly. Your frustration comes as no surprise, considering you’ve dealt with connectivity trouble, rapid ink use and software you find inconvenient. I want to help you resolve these issues, so I’ll suggest some resources aimed at reaching that goal.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Regarding ink use, I can’t tell from your review tell how many pages you’ve gotten from a set of replacement cartridges or how that compares with their estimated page yield. The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above – or if the connectivity problem persists – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Mimi.

I’m sorry you’ve encountered so many difficulties with your printer and our Instant Ink program, and that you needed a replacement printer because of paper jams and persistent error messages with the first. I can certainly see why that would make you trepidatious about the viability of this model. With that in mind, I want to help you improve the performance of photo printing and optimize your Instant Ink plan if you need to, so I’ll provide some appropriate resources.

First, I can’t tell from your review whether the paper jams occur at the document feeder or within the printer itself. If it’s the former, you might gain useful information by following the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503

Regarding your printing plan, if you believe that adjusting it would lessen your anxiety about exceeding your monthly parameters, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

If you need further assistance with photo printing, paper jams or anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has rendered prints of such poor quality. I can certainly understand why seeing prints with areas of missing ink would be quite an alarming discovery, especially considering it’s the third time you’ve encountered this with HP printers. I want to help you remedy this situation, so I’ll guide you to some appropriate resources and provide some information.

First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527

If the problem persists, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Katlyn.

I’m sorry to learn that you’ve had such a difficult time with your printer. I can wholly understand why unreliable performance and rapid ink use would be a frustrating combination. I want to help you resolve this situation, so I’ll provide some resources I hope will make that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. On the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187510

If any problem persists – and for input on how to potentially use less ink without a great deal of effort – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support