Customer Ratings & Reviews

Hi there.

I’m sorry to learn that you received a printer that was not the model you ordered. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.

First, I can’t say for sure what happened in your situation, but because you expected to receive the printer model that you ordered, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

You can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP

I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not connected to your Macintosh computer like it should. I can easily understand why that would be quite a bad start to owning a new printer, so I’ll offer some resources and information I hope you can use to remedy the situation.

First, I recommend you look through several troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.

Printer offline or not responding:
- support.hp.com/us-en/document/c04249334

Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676

HP Easy Start software installation fails:
- support.hp.com/us-en/document/c05291302

Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve had such a difficult start with your printer. It’s no surprise that you’re frustrated, considering you’ve endured a challenging setup process, a light that you find inconvenient and slow scanning. I want to help improve your experience and get the scanner working better, so I’ll provide some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16

To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187510

If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support