Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer has performed so poorly. I can clearly understand why needing to frequently uninstall and reinstall the device would be an exasperating start to ownership. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.

I can’t tell from your review why your printer has performed reliably and has needed multiple rounds of installation. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has not worked but twice since you set it up. It’s clear why this would be quite an unwelcome surprise with a new device. I want to help you get the printer working, so I’ll offer some resources I hope will make that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which might play a part in your printer’s poor performance. On the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the printer still doesn’t’ work, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I am so sorry you are having difficulty printing, other than from your phone. I certainly can imagine how exasperating that would be, so let me offer you some guidance that may help you to print from your computer.

First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, such connectivity. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem continues, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Tony
HP Care
hp.com/support