Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Always offline
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. I have to unplug it and plug it back in to turn it “online.” Every time I want to use the printer I have to restart it. I wish I could return it. Tried using HP support but they weren’t any help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jeanne.
I’m sorry your printer has not performed reliably. The frustration you express is totally understandable, considering your printer has gone offline so frequently and has required so many restarts. With that in mind, I’ll suggest some resources I hope will help remedy the problem and get your printer working like it should.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Home printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ink runs out fast _ best for small home printing jobs.
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works pretty good but the ink dont last long...
I would recommend this to a friendSLOW! HARD TO SET UP!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP makes it extremely hard to install. So slow, uninstalled and installed twice. Tried all suggestions. Did a third time...STILL cant get it to recognize installation Frustrating. Was a Christmas gift so cant return
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Janice.
I’m so sorry to hear that your printer has caused you such frustration. Your reaction comes as no surprise, considering you’ve tried installing the device three times without success. I want to help you out of this dilemma, so I’ll provide a resource and some information designed to do just that.
I can’t tell from your review why the printer has not completed the installation process. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Scanner has a lot to be desired.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printing is excellent . Scanner has horrible scan quality. Need scans to replicate or close to the original documents without adjustments. Already had troubleshooting with the Geek Squad. He saw what happened. Will be returning unless I can find a solution asap.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lynne.
Thanks for the review and the description of your experience. While I’m glad you like the print quality of your printer, I’m sorry to hear that the scan quality is been so bad. I can see why you’d consider returning it, considering the problem persisted after troubleshooting with the retailer’s professional staff. With that in mind, I’ll offer some resources I hope will help you improve the scan quality.
First, I recommend you go through the steps in a guide to improving scan quality on our support site. It covers what to do when the scanned file on a computer or the printed output has vertical lines, incorrect colors, color bands or poor resolution:
- support.hp.com/us-en/document/c05343887
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Would not connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It simply would not connect to my phone or computer. I downloaded the appropriate app, but it did not work. I am taking it back.
No, I would not recommend this to a friend TRASH IS FOR CURBS, NOT SHELVES
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is deserving of 0 stars. Purchased for my AP HS Senior. She never complains, but I noticed she was still using my office printer. I asked why & she said this was a nice gift, but never worked. Out of the box, the printer will not align. It prints every other line of a black & white document & customer service is an automated joke. Set up is a headache that is more about collecting your personal data & marketing ink programs, rather than simply connecting to your Wi-fi & just printing a document. 25 alignments later, (with HP cartridges) I'm going to spend more money on yet another printer. Don't waste your time or money
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the printer you bought for your daughter has performed so poorly. I can certainly understand why bad print quality and the device’s failure to properly align – not to mention the lack of necessary support – would be quite a shock. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at reaching that goal.
I can’t tell from your review what’s causing the problems you describe or whether they’re related to one another. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer Goes Offline Frequently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, the printer works for printing - most of the time. However, it has been plagued by a very annoying issue. The printer will often "go offline" for no apparent reason. This shows up when I try to print something and the status pops up as "printer offline" The only way to get it back online is usually a PC reboot. This is NOT acceptable! I have tried unplugging and replugging the USB cable, powering off and on the printer - all to no avail. HP support is useless. Seems like this printer has this problem for others as well.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Get A Different Printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect wirelessly. Ink dries up or runs out too quick. You’ll spend more money on ink in a year than the actual cost of the printer.
No, I would not recommend this to a friend Circusseal
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst printers I have ever purchased. There are no instructions. There is no on/off switch on printer. Have to turn it off from electric strip. Setting up is horrible. Got WiFi working and then it cut off & could not get it back on so I used my old printer cord and plug it in direct to my computer. It prints slow and takes too much time to process next job such as scanning, printing. etc. Control buttons light up when they want to and not when you want them. Having trouble printing multiple copies bc no instructions on how to work printer. HP assumes you should know how to work it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had such a dreadful time with your printer. It’s no surprise that you’re exasperated, considering you’ve dealt with wireless connectivity problems, slow printing, confusing controls and inadequate instructional materials. I want to help you resolve this situation, so I’ll direct you to a resource and provide some information designed to make that happen.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and how best to deal with it. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not that reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great and works so so. It randomly disconnects from wi-fi and won’t just print from Mac or ipad or phone often enough without unplugging and plugging in again to power- ANNOYING. Any fix to this is welcome.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed poorly in terms of wireless connectivity. I can easily see why needing to unplug and reset the device so frequently would become exasperating in no time. I want to help you remedy this situation, so I hope the resources below will guide you to that end.
You mentioned that you use Mac OS and iOS, so I recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Mac OS: support.hp.com/us-en/document/c04249334
Next, the following link will help guide you through solutions for a wide range of wireless issues:
- support.hp.com/us-en/document/c06184808
I also recommend looking at this document to address printers that do not maintain Wi-Fi connections:
- support.hp.com/us-en/document/c02790693
If you need further assistance, we're here for support. Please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect to new laptop. Have to connect with cable, call support and get them to rewrite drive. Or something like that.
No, I would not recommend this to a friend Do Not Buy....
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not liking this printer- printer quality marginal.. certainly not good. I HATE that I can't scan from printer straight to computer- it has to go through phone and then emailed image to myself. So dumb. Keep scrolling
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints of poor quality and that you’re frustrated with its scan feature. I can certainly understand why this combination would add up to a bad start to owning the device. I want to help you remedy these issues, so I’ll direct you to some resources I hope will make that happen.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
Next, this printer does have the ability to scan to the computer. I suggest that you refer to the user manual, which you can access on our support site via the link below. Go to the table of contents, and under the “Copy and Scan” section, click “Scan.” You’ll be led to the pages with instructions for the functionality you seek. Find that manual here:
- www1.hp.com/ctg/Manual/c06584210.pdf
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual, hard to find directions for different usage. I purchased this printer with Alexa being available on this printer as per the advertising for this printer on your website. Where is it? In addtion, the color is terrible on copies.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had a difficult time using your printer. I can easily understand why a lack of instructional materials and the inability to connect the device to Alexa – not to mention substandard color quality – would be a terrible start to owning a new printer. With that in mind, I’ll offer some resources that I hope will help you get the most from the device and remedy the color issue.
First, to learn more about your printer and all its features, or for help solving problems, you can find user manuals, how-to documents, troubleshooting guides and software updates for your printer on our support site here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
Regarding the color issue, you might find it useful to follow the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are interested in recreating the office space scene where they take a baseball bat to the printer then this is the printer for you! It will only work part of the time (usually won't work when you really need to print a document) and when you use the online virtual assistant in the app it will be no help at all and provide recommendations for a different printer models. You will printer information page that will tell you the printer is connected to the wireless network, that the signal strength is excellent and the states "This Printer is connected to the Internet" but right after when you go into the mobile app and try to print it states there is no network connection.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Peter.
I’m sorry to hear that your printer has performed so unreliably. It’s easy to understand why receiving contradictory messages about the printer’s connectivity – and advice for a different model from the virtual assistant – would quickly become aggravating. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s behind the connectivity issue or the virtual assistant’s errant advice, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Save your money don't buy this printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the few printers in stock during the height of the Covid work at home movement, and I understand why. It is by far the worst printer I have owned since my first dot matrix printer of the 90s. This machine should have never made it past the prototype phase. It has essentially no local user interface, you need to use the app on your computer or phone to interface scanning and copying functions. This would be tolerable if the printer stayed online, but it constantly goes offline and requires power reset to restore functionality. Lastly, it does not hold much paper. Did I mention this was the worst printer I have ever used or purchased?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am sorry to hear that your printer has been difficult to use and has not maintained a reliable connection. I can certainly understand why needing to reset the printer so often to restore functionality would quickly become exasperating. With that in mind, I’ll offer some resources that I hope will help you get your printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulty. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never stays connected to wifi. Ever. The process to reconnect it takes multiple attempts before a smart device ever finds it. Complete garbage.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can certainly understand why that would quickly become frustrating. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Garbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. It freezes all the time. I have to unplug it and plug it back in everyday, several times a day. I can usually print one thing and then it freezes and I have to unplug and wait for it to restart. Also, why does a white printer have a black cord. It makes no sense. I use this printer on a desk in a all white office. My outlet is at desk height and now I have an ugly black cord that stands out. I wish I returned this printer but its too late now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so poorly. After needing to unplug and reset the device several times per day since you’ve had it, it’s no surprise that you’re exasperated. I want to help you get the printer working reliably, so I’ll offer some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which might play a part in your printer’s poor performance. On the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the printer still experiences frequent freezes and the need to be reset, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don’t Buy HP ENVY 6055
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP ENVY 6055 is impossible to connect to WI-FI or connect without WI-FI as advertised. The only thing worse is HP’s customer support. The HP virtual assistant is useless. HP telephone support puts you on endless hold. Do not buy this printer. I’m sure Best Buy won’t post this review because all their reviews average 4.6 or better. I have owned other HP printers with no connection set up issues. HP missed on this one.
No, I would not recommend this to a friendOkay for regular prints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good printer for regular prints but not for photos or labels it produces white horizontal lines across the prints which is a bummer because i cant crest my labels with this printer which was my main reason for purchasing it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Janice.
I’m sorry to hear that your printer is rendering prints of poor quality. It’s easy to understand why seeing horizontal lines across prints would be quite a jarring surprise, especially if it limits the very use for which you bought the printer, so I’ll point you toward some resources that I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support