Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the HP Envy 6055. I lose connection all the time and even purchased an extender, that did not help. I will never buy a HP again and ink is very expensive.
No, I would not recommend this to a friendink does not last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took awhile to get set up and it printed about 20 test pages. next thing i know its low on ink. not even using it and now OUT of ink. i only printed about 7 pages for myself. so yea ink does not last at all.
No, I would not recommend this to a friendCostly Ink
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new printer for personal use. I don’t print a lot but I think it uses too much ink. I already had to buy 2 new cartridges. Ink is going to be more expensive than the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has used ink more rapidly than you’d anticipated. I can certainly understand why needing to buy replacement cartridges sooner than you’d thought would be an unwelcome surprise. I want to help you resolve the issue if you can, so I’ll provide some clarifying information and resources I hope will help.
First, I can’t tell from your review how long you’ve had the printer, how many pages you’ve printed or how that compares with the ink cartridges’ estimated page yield. The XL cartridges for your printer have estimated yields of 200 to 240 pages, and the regular size cartridges are expected to produce 100 to 120 pages.
If your results differ dramatically from that, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer “park” so that the nozzles that spray the ink onto the paper are protected from excess drying.
If you believe the situation requires further investigation, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Good printer, for a month.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked really well until about a month in. The prints were coming out with lines and not matter what I did it wasn't fixed. It finally stopped working and I had to take it to Geek Squad but even they couldn't fix it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and feedback. While I’m glad to hear that your printer worked well for about a month, I’m sorry to hear that it started rendering prints of poor quality and eventually stopped working. It’s easy to see why that would be phenomenally disappointing, so I’ll offer some resources and information I hope will help.
I can’t tell from your review why your printer stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent printer for the price. Colors are great and all printing is sharp and concise (especially small print,as compared to my previous printer).). Good purchase.
I would recommend this to a friend Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been writing a lot of letters since being in quarantine. Thought I would get a printer since my hand hurts, this printer worked ok the first day, but it can’t print a letter without leaving a smudge.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Zacc.
I’m sorry to hear that your printer has rendered prints of poor quality. I can certainly see how disappointing that must be, considering you got the printer in order to write letters to people during the stay-at-home restrictions associated with the pandemic. I would love to help you get the device printing without the smudges you describe, so I’ll offer some resources aimed at achieving that.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Bad quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this after having a deskjet model for 8 or 9 years with no issues. This printer was only functional for a few days before it kept jamming. I continuosly followed the troubleshooting steps to take out any ripped or jammed pages (underneath and while removing the interior unit). It proceeded to still get stuck and was ultimately returned. Not impressed with the overall quality.
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not care for this printer at all he kept disconnecting from Wi-Fi which was a problem I had to keep unplugging and replug in the printer into the outlet for it to stay on and connected poor quality
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had such an unreliable experience with your printer’s connectivity. I can easily understand why the frequent need to unplug and reset the printer would quickly become an aggravation regardless of how often you use the device. I would love to help you resolve this issue, so I’ll provide some resources aimed at getting you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists or you need assistance with anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Keep having to reset in order to print wirelessly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about this except that I have had to unplug and plug back in in order to print wirelessly. Previous HP Envy I had was great. Not sure why this keeps happening but is very annoying,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad you’re pleased with many aspects of your printer, I’m sorry to hear that you need to reset it often for it to print wirelessly. I can certainly understand why that would quickly become exasperating, so I’ll suggest some resources I hope will help you remedy the situation.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Doesn’t come with a clear manual.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item looks nice and sleek but has problem connecting wirelessly. It seems to connect fast on my imac but has problems connection to my iphone xs max and iphone 11 pro.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Print quality
Nice printer and easy to use!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will start with the part of the unboxing that in my opinion is very simple and easy, it doesn't require too much effort or more than one person to unpack the printer, in fact it comes in a bag with handles to pull out the printer without problem, thanks HP. Once the printer has been unpacked, the first thing is to have the HP smart app installed and a Wi-Fi connection to set up the printer, I must say that although the app takes a little time to configure the new printer, it fulfills its purpose excellent. Through the app you can basically do everything you need, from creating an account if you don't have one to the final point where the first test sheet is printed. This printer is designed mainly for places where many printing is not required and very fast, it is more for the home or where it is not so frequent to print, it can print documents either in color or black and white. The above brings me to one of the points that most attracts my attention and that is the ink, since when buying the printer you can activate HP Instant Ink 6 months for free, which offers the shipment of new ink cartridges every time the system detects that the current ink is about to finish, you can choose different packages depending on how many impressions are made on average per month, honestly is something great and you can cancel at any time or continue and pay a price that I consider is more convenient than buying cartridges in others shops separately, simply something designed for the benefit of the customer. Regarding the performance I could notice that the prints may take a few seconds but it is not too long, the ink adheres completely to the paper, in my opinion it prints quite well and meets my expectations. In addition to the above, it is worth mentioning that you can scan and copy but the most interesting thing is that you can connect with other mobile devices wirelessly and be able to print from practically anywhere with the HP smart app, the app has many options which can be customized for a best experience, I can highly recommend this printer if it is required for a more domestic and not so demanding use, and absolutely subscribing to HP Instant Ink is a plus that cannot be missed.
I would recommend this to a friend - Pros mentioned:Print quality
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnecting from USB cable and from Bluetooth. Great printing when it works but its a Constant headache
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ruben.
Thanks for the review and the feedback. While I’m glad to hear that you like your printer’s print quality, I’m sorry to hear that it has failed to maintain a reliable connection. It’s easy to understand why this would be tremendously frustrating, so I’ll point you toward some resources I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Absolutely disgusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is beyond a shadow of doubt the ABDSOLUTE WORST PRINTER TO SET UP I HAVE EVER SEEN, AND I CAN GET NO HELP FROM ANYONE, NOT BUSTBUY, THEY DEMAND A 39.00 FEE TO HELP ME IN ANY WAY, AND HP IS GIVING ME A RUN AROUND , BY NOT ACCEPTING THE SERIAL NUMBER AND ASKING FOR A PRODUCT NUMBER WHICH IS NOT IN THE CORRESPONDENCE NOR ON THE PRINTER, I AM IN TEARS MESSING WITH THIS HORRIBLE PRINTER, I WISH I HAD NEVER PURCAHSED IT, AND INTEND TO SEND IT BACK AS SOON AS I CAN GET A SHIPPING LABLE, WHICH IS ALSO PROVING TO BE A ROYAL HEADACHE, NEITHER CO VALUE THEIR CUSTOMERS ALL THEY WANT IS THE SALE.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not User Friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this wireless printer at all. My computer froze and I had to do a manual re-boot. Still can't get this thing to connect and work right.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sherry.
I'm sorry to hear that your printer has been difficult to connect to your computer. I can wholly understand why the ordeal you describe would be a frustrating start to owning a new printer, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Poor User Interface
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very cheap design. It comes with no manual and you have to use an app to set it up. I wanted to change the network and found there was no way to do it. I wasted half an hour with HP tech support and they could not do it either. He had me pressing random buttons and going around in circles. There is no screen, only buttons that may or may not be lit up. It went back to the store.
No, I would not recommend this to a friendNever again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greastest printer on planet Earth. It gives me trouble with the. Ink cartridges. I had to shake it a bit cause it has a loud piercing sound like a whizzing scream of sorts.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Good little home printer/scanner
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was actually a breeze and I did the mobile ap at the same time as I set up my computer. Either I am getting more tech savvy or someone finally made this simple! Anyway, this printer has a light, not just a dummy light, but an actual light at the tray that changes with the status. When its ready to go, a soft blue light is showing, open the tray- even a little bit- and a yellow light shows. When its working it is a white light. The quality of the prints and scans is perfect. I was impressed at the printing from my phone- just being able to do that is amazing! My biggest beef with this printer is the noise. Start up sounded like a bunch of plastic parts clunking together. My last printer did as well, but after 5 years of technology growth I had hoped that would change.
I would recommend this to a friend Look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing operating interface, slow printing, poor paper handling and no operating manual. This is way below expectations for a HP product. Would suggest looking for other options.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. I can certainly understand why a confusing interface, slow printing, poor paper handling and a lack of instructional materials would be a frustrating combination indeed. I would love to help you resolve these issues and get the printer working like it should, so I’ll point you toward some resource aimed at getting you there.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
For paper handling issues, I suggest you follow the steps in this guide to document feeders that fail to pick up paper or pull through too many pages:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
Finally, for help solving problems or to learn more about your printer and all its features, you can access user manuals, troubleshooting guides, how-to documents and software updates here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Crappy Product, worse support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer broke with in 40 days of using it and would no longer print. It kept getting the same error that there was a paper jam, but there was not. Best Buy wouldn't do anything to help as the Geek Squad protection was not purchased and the HP Support team was pretty much useless in the warranty return process. I would never purchase this product again
No, I would not recommend this to a friendEnvy 60
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On 11/11/20 purchased new Envy 6055 from Best Buy. 35 40 days later it quit after an hour or more time with a technician with no help. I was told to return it. The Geek squad soon found that it had a broken part. A week later a new printer arrived. Again I needed a tech. help. Some place my credit card shows a big bill. As for the printer is slipped back to the stone age compared to the HP printer i had for several years.
No, I would not recommend this to a friend