Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
HP Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Envy printer is probably a good printer, but the setup instruction were not to the point, I had to call a HP Tech, and we were unable to get it to work as prescribed, I had to send it back.
No, I would not recommend this to a friendSo so
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mixed feelings about this item. Would not use it for printing resumes or anything work related. Ok for my kids school stuff
No, I would not recommend this to a friendI hate it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's loud, slow, and will only work through an app. I cannot get the scanner to work at all, and I'm pretty savvy with printer technology. It's horrible. Absolutely horrible, HP customer service was also disappointing. Previously I had an Envy 5540 and I currently have an Envy 4520 at school that works great. This one is junk. I hate that I am stuck with it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is rendering prints slowly and loudly, and that the scanner function has not worked like it should. I can easily see why that combination would be tremendously frustrating, so I’ll offer some resources and information I hope will help.
First, I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two following links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
For the scanner issue, visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Confused
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected to unbox and set up to print but instead ended up fighting this machine and the support system with it. Tried to set the printer but when I tried to go through the procedures it failed. Then you have to go through HP but they were no help. Instead of downloading to the IPhone they wanted me to use a computer. The strange thing is it accessed my internet system without the pass code. HP support is automated with no help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jack.
I’m sorry to hear that your printer was so difficult to set up and failed to complete the process. Your description of your experience sounds confusing and confounding indeed, so I’ll offer some resources and information I hope will help you remedy the situation.
I can’t tell from your review what our online support system did or failed to do, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
HP for the win! Great little printer!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hp was one of my first computers and printers that I owned. I've always liked their products and this one does not disappoint. Starting off it has a slim compact and sleek design. No more bulky printers that take up half of your desk. This has a scanner and copier combo feature. Excellent for a student or home office. This one is a crisp clean white color. It's been streamlined, no big noticeable buttons or LED screens with one of the best features being the use of and ability to control everything with your smart phone through the HP app. If that's not your thing then it does have a USB to plug up to a single item such as a PC or laptop to print directly. Setup was quick and easy as always with HP products. You can also enroll in the instant ink program for a discount on replenishing ink cartridges But you will have to be connected to the internet to use this program for reporting usage and ordering new cartridges. It does do dual sided printing. It's not a super fast printer but not the slowest either. Rated at 10 WPM with B&W and 7 WPM with color. Overall I'd recommend this nifty little printer to anyone needing to do some moderate to light printing.
I would recommend this to a friend returned printer -- opted for better quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the quality of the print.. and decided on a printer that could print double-sided pages without having to feed each page back in manually.
No, I would not recommend this to a friendSucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an android phone trying to connect with this printer you will struggle trying to get it to work. I returned the first one thinking I might have purchased a dud. I had the second one give me the same problem. And called the customer service. No one knew how to operate after 3 hours of being transferred to different people. I gave up and bought an Epson printer and had much better success..
No, I would not recommend this to a friendThe most worthless printer ever!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ignores all settings and refuses to adjust the margins of any document. It cuts everything off and will absolutely not print an envelope no matter what. I have never had a more worthless printer in my life. I have become so disgusted with HP. I have bought nothing but HP products since 2004 and I am done. They offer no support and each time I buy a product it has more and more problems and lasts less and less. Do not waste your money on this piece of junk!
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Malee.
I’m sorry to learn that you’ve encountered such difficulty with your printer. It’s no surprise you’re at your wit’s end, considering the device has not printed to your specifications and not printed envelopes at all despite your repeated attempts. I want to help you resolve this situation, so I’ll direct you to a resource and provide some information aimed at making that happen.
I can’t tell from your review what’s causing the problems you describe or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Too hard to learn the features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find it very difficult to use. I struggle to change ink cartridges. I have yet to be successful in making a copy. I wish there was a hard copy of a manual to purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
Next, you can visit a page on our support site that has diagnostic tools for various issues you might encounter, including setup, cartridge and connectivity matters. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
DO NOT BUY!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless combo! Every time I use it I have to go through a whole procedure of connecting it to my wireless network!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has caused you such inconvenience and stress. The frustration you express is totally understandable, especially considering you routinely must spend time going through the procedure to reconnect the device wirelessly. We want our customers to have much more reliable experiences that what you’ve endured, so I’ll suggest some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Prints that's it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does print. Buttons nearly impossible to see. Hard to wake from stand by. Would NOT recommend.
No, I would not recommend this to a friendNot happy with printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to install printer by wifi nor can I install to print from computer. Your agent was not friendly at all and after hours ended the help chat
No, I would not recommend this to a friendmesses up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of this printer, It had broke several times and I barely used it. Thank goodness I got a warranty on it.
No, I would not recommend this to a friendDon’t buy it!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked GREAT for like the first 3 months. Afterwards, I started having some wifi connection issues. Sometimes it worked without a problem. Not even a year later, and it wasn’t connecting at all to the wifi. Kept trying to fix it and make it work, finally gave up. Ended up tossing it out. Reached out to HP and they just gave me the general troubleshooting. On the market for a new printer again!
No, I would not recommend this to a friendWorst printer EVER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just want to say that since I bought this printer, it has been the worst printer I have ever purchased. It never stays connected to my wifi and every time I print something it gets an error message. I am fed up with this printer and I would recommend to anyone....please, please do not waste your time or money with this piece of garbage!!
No, I would not recommend this to a friendSTAY AWAY!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I will say is stay away! Trust me. Everything the 1 star reviews say are true. Even thought I seen all the bad reviews I figure I still give it a shot. Ha! I Should’ve just listen to the 1 star reviews. Look some where else if you want a printer to work the way its suppose too without on going headaches every time you fire it up. Horrible printer. The price should be $29.99 instead of $129.99. AGAIN, STAY AWAY FROM THE HP ENVY 6055 ITS PURE TRASH!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has caused you such inconvenience. You don’t mention any specific issues or error messages in your review, but the frustration you express is understandable considering the printer has given you such frequent challenges. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
No Wi-Fi Direct Connection Option Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a AirPlay printer to interface with an iPad through Bluetooth or Wi-Fi Direct as the iPad is not connected to the Internet. However, no Wi-Fi Direct connection, no screen to interface with menu options and the printer requires the user to download an app to interface with the printer. I had to return it as it did not meet my needs.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
The printer would not connect with my wifi.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. It would not recognize my wifi no matter what I did.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Needs better instruction/installation manual.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed installation instructions in manual included and still not able to print over WiFi network.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected and printed like it should over your Wi-Fi network. I can clearly understand why this would be a tremendous frustration, considering you followed installation instructions. We want our customers to have a more reliable experience than what you’ve endured, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review why your printer has neither connected nor printed, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Problem.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with no manual and it was very difficult to set up. The paper input is hidden. Maddening!! The on/off button is hidden, too.
No, I would not recommend this to a friend