Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Not worth the hassle.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but issues with this printer. From the moment I opened it up the black ink would not connect and gave me an error. After going through all the troubleshooting steps HP sent me a new printer. 6 months after the replacement is doing the same thing. Now I'm looking at buying a new printer that isn't HP.
No, I would not recommend this to a friendRun away!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in July 2020 and just over a year later, it prints only blank pages. Tried all the fixes (there's plenty of ink, drivers up to date, cartridges cleaned and aligned repeatedly) and It's just a big hunk of white plastic that's utterly useless. Oh, and HP doesn't even have a phone number. Don't buy this.
No, I would not recommend this to a friendThe worst printer I've ever owned.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most expensive and also the worst printer I've ever owned! Each side of the printed page is smeared/fuzzy letters (the letters in the middle of the page are sharp.) It is EXTREMELY difficult to set up and if you're trying to connect to a new network, it's impossible. And heaven forbid you get an error. I had a paper jam and I cleared it, but the E is still flashing. I've had it with this printer. I would never recommend it to anyone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Laura.
I’m sorry to hear that your printer has performed so poorly. It’s easy to understand why issues related to print quality, paper jams and setup would be a confounding combination, so I’ll offer a resource and information I hope will help.
I can’t tell from your review what’s causing the problems you describe or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New out of the box and after about 25 pages (text only) it's already telling me it's low on ink (and the print quality reflects it). Also, I found it annoying that you have to set up a HP account (another user name and password to forget) just to install the drivers and run their "HP Smart" app. I didn't need the wireless function at this point - just wanted to plug it in and, you know, print stuff.
No, I would not recommend this to a friendBad purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it! Jams a lot and the different signals on the printer are confusing. Wish I purchased the protection plan so I can bring it back!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams and you’ve found it difficult to use. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer some resources I hope will help.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it since April and now it doesn't work. I need to have it serviced. Not worth the money. Do not recommend it
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Run fast...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very poor printer that refuses to stay connected to WiFi.
No, I would not recommend this to a friend Mary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was not made for senior citizens. It is not user-friendly as there is nothing visually button wise for its functions.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mary.
I’m sorry to hear that your printer has been difficult to use. Your review is brief, but your frustration is clear – and totally understandable – so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Perfect Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves her new printer! The price was right, and the printing quality is spot on!
I would recommend this to a friend Don't buy!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! This printer was a big mistake. I bought it because it was cute and matched my computer, it featured easy printing etc. I had to return the first one because it never printed and was defective. Now the second one does not print on picture quality paper. It has a paper jam every other day, It always gives us issues and now we have to buy another printer after having this for only 5 months! Big waste
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had bad experiences with two printers. I can certainly understand why returning a defective printer and then having photo-printing and paper jam issues with another would be tremendously frustrating. We want our customers to have more reliable times with our products than what you’ve endured, so I’ll provide some resources that I hope will help you remedy the issues and get the printer working to your satisfaction.
First, I recommend that you follow the steps in this guide to printing on photo paper you’ll find on our support site:
- support.hp.com/us-en/document/ish_2387104-2310812-16
You might also find useful information in this guide to clearing and preventing paper jams:
- support.hp.com/us-en/document/c06575809
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
A Modern Printer for a Modern Time
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first impression I got from this printer is that they are trying to stand out from the rest. I know that they’ve recently refreshed their lineup so I’m unsure if other models will follow the Envy’s design but either way I’m impressed by update. The main feature of this model’s refresh is the light strip in the front. It reminds me of siri’s colorful glow. The color will change depending what action the printer is taking or what it needs. Most of the time you’ll have no idea what the color means so you’ll use the app to find out. It is a great feature nonetheless and is definitely cool looking. During setup and after connecting it to the wifi network the Smart App seemed to have froze. It was stuck on a “loading screen.” But after a hard reset of the app I was prompted to go through more setup prompts (although the wifi already connected). The setup instructions are pretty straightforward. They are mostly about promotional emails and a few other account related questions. The last step was setting up the alignment for the scanner, which was pretty easy to do as well. The paper tray is in a different spot compared to other printers. You pull from the front of printer for the paper tray when typically it’s in a different spot. You are unable to leave the app during setup or during printing (as in you can’t multitask). Unless there is some way around it that I have not found. So essentially if you need to open a separate app to edit a document but you’re in a printing queue the printer will pause until the app is open again. It will give you an error message when you come back that it was unable to print. Again, it may be my lack of understanding or a future firmware/software update that is necessary. This printer does not have a screen, only a few transparent buttons on the front of the device so most of your work will be done from the app. Of course you can use the buttons for some actions and the printer will display a color from the lightbar but it just makes more sense to use the app. Overall I like the approach HP has taken on this printer. The look has been modernized and without a doubt it makes a lot more sense to use an app for everything instead of a 1” screen.
I would recommend this to a friendStay away from this printer.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I've ever owned. Not only was it incredible frustrating to install and understand (poor interface with limited feedback, but it also produces a paper jam at least once every second print. Not an exaggerating. I tried everything—including giving this printer a chance. Not worth the money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joseph.
I’m sorry to hear that your printer was so difficult to set up, and that it has experienced frequent paper jams. I can easily understand why that would be a terrible start to owning the device. I would love for you to get the printer working to your satisfaction, so I’ll offer some resources aimed at getting you there.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/30153277
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Read my comments
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase experience was terrible!!! My printer could not be connected to my government computer. Your personal could not help after I returned the item. The upgrade that was offered would cost $50.00 more. I believe I got screwed. I thought Best Buy was better than that.
No, I would not recommend this to a friendWorst printer I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked for maybe two days before it started going offline constantly. I'm two months in and finally done putting up with 45 min of frustration followed maybe half the time by a successful print but unfortunately no longer in my return window. I can't believe HP and BestBuy sell this piece of junk.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer started going offline frequently so soon after you’d installed it. I can certainly understand why needing to troubleshoot for 45 minutes each time you want to use the device would quickly become exasperating. I would love to help you get your printer working reliably, so I’ll suggest some resources aimed at getting you there.
First, if you have not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Find a different printer and save your sanity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without going into the horror show that was installation of the software and attempts to set up the device, suffice it to say the product is not easy to use, is difficult to troubleshoot, and is generally a frustrating pile of components and plastic that takes up space and does nothing in return. Well, it's got a nice purple light to tell you it's consuming electricity without producing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and has been equally difficult to use. I'm also sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer some resources and information that I hope will help you get the printer working reliably and to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Broken Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refuses to connect to wifi. 2 hours on the line with tech support and still nothing.
No, I would not recommend this to a friend Not thrilled
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased. Bought a year ago. Used the original ink set and just changed those out. Printed a few pages. Now, its in hardware failure. Power button stopped working a week ago, then it wouldn't make orange ink, made brown, now it has a disco of lights on. Not happy. Basically didnt get to use it much and it crapped out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Shannon.
I’m sorry to hear that your printer has performed so poorly. It’s no surprise that you’re unhappy, considering the device’s power button stopped working, it no longer prints colors properly, and it is displaying confusing error indications. I want to help you out of this dilemma. I hope you’ll use the resource and information below to make that happen.
I can’t tell from your review what’s causing the problems you describe or whether they’re related to one another. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Wanted a printer, got a turtle instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of print is OK, but took maybe 5-6 minutes to print a page. There is no manual provided. Apparently there is a way to adjust the size of the copy, but with no manual and display window to show copier functions, it is a pure guessing game. Price was cheap and, in turn, got a cheap printer. Purchased printer because supplies of available printers was exhausted due to Covid-19.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that the printer is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll offer some information and resources I hope will help.
Regarding the slow printing, often just updating the firmware can help. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
I suggest you look at these documents that cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
As for instruction manuals, you can access full user manuals, troubleshooting guides, how-to documents, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If the problem persists, I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Would not recommend - garbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the printer for 11 months. I've printed a max of maybe 20 pages w/in the 11 months. I've uninstalled and reinstalled. Ran the alignment tools and cleaning tools and every test possible. Nothing fixes the problem. All tests come back "ok", but the pages continue to print blank. WASTE of money!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lynn.
I’m sorry to hear that your printer has stopped working properly. I can wholly understand your frustration after seeing the device process blank pages, especially considering you’ve tried a number of remedial measures. I want to help you resolve this situation, so I’ll provide some resources and information aimed at making that happen.
First, if you’ve not done so already, I recommend following the steps listed in a guide on our support site to improving print quality, including when color or black ink – or both – does not print properly or at all. Find that guide here:
- support.hp.com/us-en/document/c06543527
If the printer continues to print improperly, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Had to return this printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The test ink cartridges or come with the printer don’t give you very many prints. Had to return this printer because it was printing lines across the top of the sheet. We tried different types of paper and even bought brand new ink cartridges. I would not recommend this printer.
No, I would not recommend this to a friend