Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
I returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, if you happen to have a USB cable from 10 years ago handy
No, I would not recommend this to a friend See review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought all in one meant it was also able to fax. Disappointed.
I would recommend this to a friendDon’t bother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and returned two of these printers. Difficult to set up as there is no touch screen on the unit and the setup and any operations must be done completely on a device. Constant paper jams. It is nice in white and has pretty led lights in different colors but that’s about it.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect. Had to return to the store. Ordered a new one, waiting for its arrival.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer. Does not connect. So difficult to use.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Katie.
I’m sorry to hear that your printer has not connected wirelessly like it should. Your review is brief, but your frustration is clear – and totally understandable – so I’ll suggest some resources that I hope will help you get your printer reconnected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Doesn't print more than 11 x 8.5 boring printer...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it immediately didnt even take the protection or tape off.. honestly glad i returned it
No, I would not recommend this to a friendNot the best printer.....
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get the Geek Squad to get it to work. It's fine when it works.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was difficult to set up, and that you needed assistance from the retailer’s support service to get it working. Your review is brief, but your frustration is totally understandable. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
DISAPPOINTING FOR HP
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer in store in July,2020. Took over a month to be delivered. The Geek Squad did a perfect set up. Now since November 4,2020 the printer is not responding to any device or my computer. I made an appointment to return it. Very disappointing. I have always used HP and this HP - ENVY 5055 does not measure up.
No, I would not recommend this to a friendLasted 2 months. Light use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked for 2 months, then won't connect to the network. Troubleshoot online. I think it has a bad network card. HP support hasn't been much help. I really liked the idea of this printer, its simplicity, i signed up for the INK delivery program.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mike.
I’m sorry to hear that your printer lost its connection to your Wi-Fi network and won’t re-establish it. I can certainly understand why you’d be upset by this, especially considering you’ve done your own troubleshooting and not received the support you need. I’d love to help you remedy this situation, so I’ll offer a resource and some information aimed at making that happen.
I can’t tell from your review why your printer has not reconnected wirelessly like it should or what means you used to contact support, so I recommend that you call us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap. Loud. I bought it because nothing else was available. I plan to take it back
No, I would not recommend this to a friendTroubled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to print color from PhotoShop...limping along as I look for answer...
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly regarding print quality. I understand why this would be a big disappointment as well as frustrating. With that in mind, I’ll offer some suggestions I hope will help remedy the situation.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst printer ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer almost a year ago. It worked fine at first but then we kept getting the message that the printer could not be found. Now it won't work at all. We've tried troubleshooting with HP and nothing is helping.
No, I would not recommend this to a friendnot up to snuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a nice unit but in the end it did not fit our needs so the product was returned.
No, I would not recommend this to a friendNO MANUAL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer came with no manual nor instructions. I had to search the web for info.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you encountered difficulty with your printer related to a lack of instructional materials. Your review is brief, but your frustration is clear – and understandable – so I’ll offer some resources and information I hope will help.
First, as you might already know, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Do not purchase, pay the extra for a better model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very bad printer. Setup was a pain in the butt. It doesn't have an ethernet port on it and if you want to connect to it with USB, the cable isn't included. Scanning documents was a hassle to set up and even then its scan quality is low.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Chris.
I’m sorry to learn that your printer was so difficult to set up and that you’ve had a hard time with the scan function including poor quality scans. It’s easy to understand why that would add up to a bad start to owning the device. I would love to help you improve scan quality and get all you can from the printer, so I’ll point you toward some resources aimed at making that happen.
First, I recommend that you go through the steps in a guide to improving scan quality that you’ll find on our support site. It covers what to do when the scanned file on a computer or the printed output has vertical lines, incorrect colors, color bands or poor resolution:
- support.hp.com/us-en/document/c05343887
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/30153277
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Dispappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the printer due to constant paper jams. A disappointment for a HP
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY!!! there is always an issue when I'm trying to print, either it won't print, printer will pause itself, or all the lights start blinking like crazy, it takes me about 10 mnts to try and print something not because it's slow but there is always a technical issue when trying to print.
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Not as easy to use and online manual not as easy to follow.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that you weren’t satisfied with this printer. We always strive to offer our customers a reliable and satisfactory experience and I regret that we missed the mark there. I can understand how disappointing this must have been.
If you have any other concerns or questions, always remember that you can contact us directly for further assistance. We are always there for you. You can find all contact details on our website "HP Support".
Denise
HP Care
Worst printer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. HATE. It always has to be flipped off and on for it to work again and it’s not particularly easy to use. Wish I didn’t buy this. I spend a half hour trying to get it to work every time I have anything to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Laura.
I’m sorry to hear that your printer has performed so inconsistently. The aggravation you express is certainly understandable, considering you’ve needed to reset the device so often and have found it difficult to use. We want our customers to have more reliable experiences that what you’ve endured, so I’ll offer some resources and information I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulty, which I believe might be behind the need for frequent resetting. Otherwise, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst HP printer I ever bought. Not user friendly. Buy something else.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Marty.
I’m sorry to hear that your printer has been difficult to use. I can understand why that would be a tremendous disappointment after getting a new printer. I can’t tell from your review what specific issues or functionality have been troublesome, but I’ll nonetheless suggest some resources that I hope will help you have a better experience.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access user manuals, troubleshooting guides, how-to documents and software updates here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If you need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support