Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Tried two new printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not try for a third. I moved onto another model. I chose HP again for the third try because I ordinarily have good luck with the brand. I will assume this 6055 was not robust enough for my master's work AND lesson work AND personal needs.
No, I would not recommend this to a friendIt is very slow and cannot be sure it will work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very disappointed in how this printer works when it does work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Samson.
I’m sorry to hear that your printer has rendered prints slowly and that it has performed unreliably. I can understand why that would be quite a frustrating combination, so I’ll offer some suggestions I hope you’ll find helpful.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Hp envy6055
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow, don’t have futures ,cassette for paper don’t have enough space
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints slowly and that you’re not satisfied with some of the design features. It’s easy to understand why that would be a frustrating combination, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not what I expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't find in stock the printer i really want and can rarely get someone on phone at Best Buy so I decided to try something new.This printer was difficult to setup. I still haven't gotten it to align print set up page either. The buttons aren't really buttons and printing quality was bad.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and has still not printed an alignment page. I can understand why that would be a frustrating start to owning a new printer, so I’ll offer a resource and some information that I hope will help.
I can’t tell from your review why your printer has not completed the setup process, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
VeryUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working and I payed for more ink and you guys took it away from me so as of this second I want to bring it back the app doesn't work im so happy I bought this cause it doesn't work you guys want this printer??why would ya sell it if ya k ow its not gonna work .Robbie Winton (customer)
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robbie.
I’m sorry to hear that your printer has not worked like it should. You mention some things in your review that are not very clear to me, but I’ll offer a resource and some information I hope will help you find a solution to whatever problem your printer has.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Setup
Excellent little printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent little printer. This is my second one of this series. It fits well on my desk, has a low profile. Printing is clear. HP instant ink saves a lot of time. Quality of print is good. Setup was a breeze.
I would recommend this to a friend - Pros mentioned:Ease of use
HP Envy 6055
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received my HP Envy 6055 printer to test out. First off this printer is a little different from printers that I've tested in the past. Instead of coming with ink for up to a year or 2 (which most printer manufacturers have switched to this type of model), it come with a standard amount of ink; this is with HP's hopes that you would sign up for their 2 month ink subscription program which is supposed to send you out new ink every 2 months or so. This may be customized, however, I didn't sign up for it as I don't do entirely that much printing on a monthly basis. However, this printer is very basic, but also very user friendly and easy to use. Upon unboxing the printer, you will find the power cord, and 2 ink cartridges (tri-color & black). After removing all of the blue packaging tape from the printer, first you insert the power cord to the back of the printer and then into a socket. The printer then greets you with a cool light beam under the front of the printer where the paper is fed out through. Next, you must download the HP Smart App from either the App Store on iOS devices or the Google Play Store for Android devices. Once downloaded, the app will guide you through the rest of the setup process for the printer, including connecting to your home network. NOTE: this only allows you to print from your mobile devices (such as you phone and/or tablet). To print from other devices such as your laptops or desktops you must download and install software from HP's site at 123.hp.com. The app will guide you to printing out an alignment page and then instructs you to open up the lid and scan the alignment page. On the bottom right panel next to printer drawer is a 6 button panel. And that's pretty much it. I did a few test runs of printing photos from my iPhone via the HP Smart App and AirPrint. Initial prints of my photos included streaks through the pictures but after a couple more test runs the streaks were gone. This will be a great printer for those that do occasional printing; I say that due to heavier printing will require you signing up for the 2 Month Ink subscription program. As I stated before, most manufacturers have changed over to including enough ink for a year or more depending on how often you and/or your family prints. Nonetheless, this will make a great printer for someone in high school who has to printer their essays, versus someone who is in college that will printing a lot more.
I would recommend this to a friend Disappointed about Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not work well. Even with a strong connection to the internet it kept disconnecting. I was disappointed and returned it. HP products seem to be troublesome in my only opinion. And using it was difficult with no 800# call line for assistance, nothing available.
No, I would not recommend this to a friendMove on and stay away from this model
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful printer. Works half the time. Paper jams frequently, the app is clunky and uninformative. There is no display so you have to rely on the app which only tries to sell you ink subscriptions. Forget about tech support, virtually non-existent, literally.
No, I would not recommend this to a friendPrinter Fail
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with a cracked screen and couldn't just exchange it out for a new one, had to go through the process of returning it and repurchase. Didn't end up re-purchasing
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Great All-In-One Printer with easy setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy 6055e is a great all-in-one printer. It was extremely easy to setup. It was one of the easiest printers to setup using WiFi with my smartphone. Many printers I’ve had over the was a hassle trying to get it setup and connected to my WiFi. This was one a breeze. The HP Smart app takes you step-by-step throughout the entire setup process, and everything was easy to follow. Print quality is good and scan quality as well. It added a nice touch with sound effect chimes and a glowing LED light right about the paper tray. I’m unable to dim or brighten the LED light through the app, but I have not found a way to turn the LED light off all together. It can make for a great night light, but I’d rather have it completely off. It also comes with a 6 month trial of Instant Ink. Overall, I’m impressed and hope to get a lot of use out of it.
I would recommend this to a friend Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work good for a little while. Until we switched internet providers. After that it wouldn't connect to the new network and for some reason the wifi doesn't work on the printer anymore. Called HP and they couldn't help with the problem. Pretty sure they made the issue worse...
No, I would not recommend this to a friendNot a good choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may be the worst printer I've ever purchased. It is not as simple to use as some of the others as the option icons are not alway lit, the paper gets jammed a lot compared to others I've used.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jody.
I’m sorry you’ve had difficulty using your printer, and that it has experienced frequent paper jams. It’s easy to understand why the unreliability you describe would make for a poor start to owning a device. I’d love to help you get the printer working to your satisfaction, so I’ll point you toward some resources aimed at achieving that.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
You can visit another page on our support site that has diagnostic tools for various issues, including wireless connectivity, which might play a part in the lack of reliability. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Setup
Love it
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is perfect for a small office or home use. The footprint is very compact allowing it to fit in my little office nook. The print quality is fantastic for color and black and white. The images and lettering are very crisp and clear. The pages print quickly, and it does two-sided very easily. Set up is very easy and intuitive. I like the option to print through wifi or Bluetooth. I really like the HP+ ink system. It allows you to set up automatic ink replacement shipments directly to you with different plans suited for your needs. I hate going to the store and trying to find the particular size/type ink that I let run out and need immediately. This way you never find yourself out of ink. They provide return envelopes for you to send your empty cartridges back which is great for the environment.
I would recommend this to a friend Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this printer a month ago by delivery and just went to set it up. Unfortunately it is defective and I’ll have to return. This is difficult for me to do because of COVID 19. Is there a way to exchange via delivery? Love the looks and will fit perfectly in my office
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Oliver.
I’m sorry to hear you received a printer that won’t work. I can readily understand why that would be tremendously disappointing, especially considering the risky aspects of making an in-person exchange. With that in mind, I’ll offer some information and resources that I hope will help.
First, you can contact Best Buy if you scroll to the bottom of its website and click Orders & Returns to see what options are available. You can also contact us at HP directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Stay away, Wifi connectivity issues!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this printer and save yourself the frustration. I should have listened to the bad reviews about trying to connect this printer to a WiFi network. Spents hours troubleshooting trying to connect to my wifi, HP has really fallen off in quality!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ben.
I’m sorry to learn that your printer has failed to maintain a reliable wireless connection. I can readily understand why spending hours troubleshooting when you need to print would be absolutely exasperating. With that in mind, I’ll offer some resources that I hope will help you get the printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even geek squad has been able to install this. No clear instructions. Phone geeks, accents so heavy don't know what they're saying. Did everything and still it's not working.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sharon.
I’m sorry to hear that your printer has not completed the setup and installation process. Your dismay comes as no surprise here, especially considering you’ve hired technical professionals but had no success. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187510
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. After 4 weeks of minimal printing, some colors do not print. Ink levels are reading sufficient. Print head cleaning doesn't solve the problem. Unfortunately, one day past my return date.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Chris.
I’m sorry to hear that your printer has rendered prints of poor quality despite your having done remedial cleaning. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all happy with this product. Did not work correctly. I will be purchasing a different unit. Best Buy would not allow me to return. Trouble Shooting with HP with no resolution.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality, Size
New HP printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, quick, sharp copies Good size for home use
I would recommend this to a friend