Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Print quality
Nice printer with cool features!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must say I love HP and the products they put out. I really like this printer and most of the features that it has, But I the printer ppm is very slow to me. It will work well in a home office but not in high volume situations. The HP+ is a cool add on for six months but it has limitations of 700 pages per month. The setup is easy and quick. The app is great as well. I would say check it out . Pictures come out beautiful. My wife loves it!!!!
I would recommend this to a friend Kramer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online Geek Squad informed me that the printer was defective and it was returned for a different brand printer. Online Geek Squad is useless will never use them again. I believe that I should be compensated for the hours that I wasted with them.
No, I would not recommend this to a friendWhy the affinity for making this tool mysterious?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously lacked instructions for set-up and for use. Ridiculous that icons are not visible, until something lights one or another up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Francis.
I’m sorry to hear that your printer has been difficult to set up and use. It’s easy to understand why you’d be aggravated, considering you did not have adequate instructional materials. I would love to help you have a better experience with your printer going forward, so I’ll offer some resources aimed at getting you there.
First, I can’t tell from your review whether you’ve completed the setup process. If not, I recommend that you go to a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Stay Clear of HP Printers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this printer. It had problems connecting to bluetooth. When my daughter scanned her college math homework, you could barely read any of it. With everything being online, this printer was not going to work for us.
No, I would not recommend this to a friendNO MFG LIVE TECH SUPPORT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 EXCHANGES SO TRIED 3 UNITS AND RETURNED ALL 3. YOU EITHER GET HP SERVICE TECK BY ROBOT OR TEXTING WHICH WAS ABSOLUTELY NO HELP. REPLACED WITH EPSON. PROBLEMS WHICH NEEDED TECH SUPPORT WHICH WAS WONDERFUL BY LIVE PERSON
No, I would not recommend this to a friendNO HP FOR ME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.trying to get this hooked up took 5 hours of my life that I will never get back and after all that still didn't happen. I returned the printer to the store. Customer Service at HP is HORRENDOUS! The app is pointless.... don't buy HP
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have struggled with getting this to read any ink cartridges. I've tried HP and generic with no success. I've enjoyed HP printers in the past but this one was a dud.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not recognized the ink cartridges you’ve attempted to install. I can easily understand why that would be confusing and eventually frustrating, especially considering you’ve tried more than once. Because we want customers to have a better experience than what you describe, I’ll offer some resources I hope will help.
I can’t tell from your review why your printer has not recognized the cartridges you’ve bought, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for like a week then it dries out the ink I would not recommend for someone who prints occasionally or you will just be wasting your money on ink which is not the cheapest of things
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has worked for only a week or so at a time before the ink cartridges dry out. It’s no surprise that you’re put off by this, considering you’ve needed to buy new cartridges. I want to help you understand what’s happening with the device and resolve the situation, so I’ll provide some resources aimed at reaching that end.
First, the cartridges should not be drying out. Here’s one possible explanation: If you shut the printer down between uses but do not use the power button to turn it off, the device cannot “park” itself, which protects the nozzles that spray the ink onto the paper from excess drying.
This also could be a sign of a malfunction. Regardless, I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year it doesn't work. I barely used it during this year. I am not sure if I can change it or simply return it but its a waste of money.
No, I would not recommend this to a friendJams
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this printer. It has jammed almost weekly since I purchased in April. Now after I clear the jam it immediately jams again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm very sorry that you've been encountering consistent paper jams with the printer. Providing a reliable experience is something we pride ourselves on, so this is quite unfortunate to hear about. That said, let's see if I can help remedy this for you with some suggestions.
As far as the paper jams go, sometimes these can be real or false, meaning the printer might report an error when there is no actual jammed paper. I'd recommend referencing the steps in this document that troubleshoots both real and false paper jams: support.hp.com/document/c05079673
If what I've mentioned doesn't seem to help, or for any other concerns, please don't hesitate to reach out to us directly for support. We're always here and are more than happy to help get your printer running as it should be. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Denise
HP Care
hp.com/support
Terrible instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed instructions exactly and still couldn't connect to wifi. Had to call support. Tried to set up insta-ink and wifi disconnected. Will have to call again. Color printing is streaky. Online support and chat useless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am sorry to hear you have had trouble with connectivity and color printing, and I can imagine it must be especially frustrating having difficulties with support. We certainly build our printers with the intent of providing a reliable experience for our customers. So, please allow me to provide some different suggestions that might help you.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Per the streaky color, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- https://support.hp.com/us-en/document/c06543527
Tony
HP Care
hp.com/support
No good for printing no good for scanning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worst printer ever. Never able to find it in the network from the app, you can't scan books since the lid doesn't close completely, and if the lid doesn't close it keeps saying the scanner is busy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and you’re not satisfied with the scanning feature. I can wholly understand why that would be a frustration combination, so I’ll point you toward some resources that I hope will help you get the printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with this issue – or tips on potential workarounds for the scanner situation – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Total garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE. There is no customer service. It took over an hour to set up. All important buttons are on the back, which is stupid. It constantly unlinks from the internet. I will never purchase HP products again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Shelly.
I’m sorry to hear that your printer was difficult to set up, that you’re unsatisfied with some design features and that it has failed to maintain a reliable wireless connection. I can understand why that would be a jarring combination and a dubious start to owning a new printer, so I’ll offer a resource and some information I hope will help.
First, you can visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also access troubleshooting guides, user manuals, how-to documents and software updates specific to your printer here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Setup
Great printing quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had HP Envy printers since their very first one. That one that had all the servos in it to automate almost everything it seemed. Very cool and very unnecessary. I'm sure that drove the cost up and once it was seen to be unnecessary, HP nixed the servos. Probably a good move. The new generation of HP Envy brings a more affordable (and servoless) unit to the market while keeping the printing capability of the old school. Very nice balance in design and functionality. The colors are rich and almost as good as my color laser jet. Setup is straight forward and I was up and running in less than 10 min. You will definitely enjoy this printer!
I would recommend this to a friend Cannot get it set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my grandkids, dropped it off thinking I could download the app and it would be simple, I’ve been back twice to deal with it, ended up just taking mine over there. So angry with this thing
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the printer you bought for your grandkids has been difficult to set up. I can’t from your review what kind of difficulty you’ve encountered, but because you’ve not been able to complete the setup process I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Quality at a Good Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've pretty much always used HP as my go to printer brand. I've tried others and never found them to be as good. That was no exception with the Envy series. It's a multifunction printer that offers printing, scanning, and copying but it's a smaller size than other printers I've had with those same functions. The overall look of the printer is very clean and sleek, which is something I appreciate. As far as function, I've had no problems with the printer itself, any of its functions, or the ink cartridges. It gives you quality prints and copying and scanning work as expected. Vibrant colors and borderless printing make for excellent pictures. I've had other printers that have all of the same functions and cost twice as much. I think this printer offers quality at a very reasonable price.
I would recommend this to a friend Great Basic printer all in one
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used a few other HP printers along with other printer brands. HP has been my favorite brand of printer by far. The envy series specifically is sleek and fits nicely into any office space. Setting up this printer was a little different than some others. There is no actual screen on the printer so it is necessary to use another device to set it up. The good part is that it was easy to download the app to my phone and set up the printer. This is a little bit of a downside because on first try the setup process did not complete successfully. However, on second try it worked fine. I feel like with a screen on the printer you can easily see what the errors it is having and address. Where as if you require a wireless connection to see the problem and the problem is with the connection you will not be able to easily figure it out. All of that being said this is a great printer and it works flawlessly. It is meant to be a simple and wireless design and i believe it is successful in doing so. One of my favorite features is the App which allows you to easily print or scan straight from you cell phone. I was easily able to use it as a wireless scanner to scan photos to my phone. I would recommend this printer to anyone who wants a simple printer that can print, scan, and copy.
I would recommend this to a friendNot Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all. Only lets you scan 1 pg at a time. Very disappointed!! I would love to trade it in.
No, I would not recommend this to a friend- Pros mentioned:Print quality, SizeCons mentioned:Connectivity
Happy I upgraded!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this printer for about a month, i was replacing a Xerox laserjet printer. Let me just start off by saying that I was a bit skeptical after reading a few of the negative reviews. But I think reading the negative reviews helped me when it came to installing. Instead of just jumping in and installing, i looked for a YouTube video of a regular person installing it and i followed his steps. I'm pretty savy when it comes to technology, but this YouTube video just made it so much easier. I did have an issue at first because I downloaded the app into my tablet, i think it would have been better if I started on my phone. I don't mind having the app on my phone, but i read a few reviews that people do mind that, so if that's an issue, then this might not work for you. I think the overall installation took about 20 min or so. The printer is a good size, not bulky at all. It looks like the paper tray holds about 30-40 sheets, then again I don't like to fill it too much. The only other issue I've had is that its unavailable sometimes, but i truly believe that's a WiFi issue on my end, I've had that problem with other printers in the past. My quick fix is to disconnect the power cord for a few seconds and replug, again this is something I've had to do in the past so not a deal breaker for me. Overall I'm super happy with this printer, quality of each print job is excellent, its fast enough for my standards and a plus is that it prints double sided! Happy that i upgraded from the Xerox printer i had. Would definitely recommend if you are looking for something smaller and dependable.
I would recommend this to a friend Ho 6055
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too hard to get connection to print. Also just all together a nightmare but a nice printer just too much effort to use
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a troublesome start to owning your printer. I can absolutely understand why connectivity problems and difficult usability would be a frustrating combination. I want to help you navigate these issues and have a better experience, so I’ll suggest some resources aimed at reaching that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. On the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187510
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support