Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Great All-in-one
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I jumped at the chance to get my hands on this printer. We also have a bigger brother in the 6000 series and have just loved it. The 6055e is not a let down here. I wanted a printer for my teenage sons’ room in the hopes to promote higher education activities with regards to school. Out of the box the unit is super sleek. I am a fan of HP's reimaged sleek and modern vibe this printer has. The color is Bright white with a hip glossy finish. But the differentiator for this line though has to be the cool what I call RGB / mood light effect the unit has. Very Cool and fits in his room nicely since he already has the LED strips and RGB everything. The HP+ & Smart app are super helpful since the printer will not be monitored by me as heavily because I do not have this printer in my office. I can rest assured that I will not be making late night rushes to find printer ink that he conveniently forgot was out but that he has to have to print his project materials (this is basically a real thing that happened previously). I can also have peace of mind that I get an extra year of warranty since it is a boy’s room. I think the SMART app by HP is a sleeper and most people do not realize how good it actually is. I recently scanned several documents to myself. I was then able to view, edit, email, and or a bunch of other things right from the app and then was able to email them to my CPA from the app as well. We did use the printer to complete a posterboard project which made for a great chance to test speed, color quality, and photo quality. As for speed, the printer is meant for home personal use and not an office. not to say that it could not be used for an office the recommended number of processes in a month though is 1,000 so be mindful of that. But the speed is very much above adequate and prints at a reasonable rate. The color quality is good, but you can tell it is an inkjet printer. The photo quality is maybe not frame worthy but very much school project worthy. All-in-all we are incredibly happy to have this All-in-one.
I would recommend this to a friend Oops!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this printer because after I got it home because I felt it wouldn’t meet my expectations.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality, Size
Great all-in-one inkjet printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handy for a home office. The quality of printing and copying meets my expectations. It's compact and easy to use.
I would recommend this to a friend Doesn’t work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this 7 months and it doesn’t work hard to connect and you need to use the app
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jaime.
I’m sorry that your printer has been difficult to use. I can certainly understand why trouble with connectivity and software that you find inconvenient would be a frustrating combination. I want to help you have a better experience, so I’ll suggest some resources that I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187510
Next, you might gain useful information from a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Pronter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this unless you have strong WiFi because it doesn’t work without it - the store won’t let me exchange it and overall it’s not user friendly
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Audrey.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand the frustration that would result from that, so I’ll offer some resources I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP envy 6055
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst product I ever bought. It did not print and I got no help from any source. I returned it as soon as I could. Wasted my precious time.
No, I would not recommend this to a friendVery frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer doesn't scan that was the whole purpose of buying this all in one printer. Ink constantly runs out after 20 pages 2 sided. Never again!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not scanned like it should and has used ink so rapidly. It’s easy to understand why that would be a frustrating start to owning a new printer, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanning issues. On the page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I can’t say what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
It does the job for simple use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is nothing particularly exceptional about this printer. It keeps a low profile and essentially does what it's supposed to do. When I did some initial test photo prints, the results were terrible: clear lines, smudges, etc. But these were on non-HP branded photo paper. When I tried them on actual HP photo paper, the results were so much better! If I looked closely, I could still see some lines, but they really aren't noticeable at a normal distance. With proof-level printing, it's even better (at the expense of using alot more ink). I've also printed color documents on normal plain paper: the output wasn't as crisp, but this may also be a function of the quality of paper you use. About the ink: Printing high-quality photos will drain the ink cartridges (especially the color one) pretty quickly. It may be useful to use HP's In-Ready subscription service to save $$$, but you should research the benefits vs. costs/risks of that. Although I would say that if you want to make photo-quality prints frequently, perhaps a printer geared toward that would be a better choice. This printer seems geared more to "general purpose." One other strange thing is that the printer didn't come with a USB cable. It looks like HP really wants to move people to wireless printing - and frankly, in that area, this has been great! I've printed some nice stuff from my phone, laptop, via email, etc. It all worked wonderfully. If you want moderate-use basic color printing with reasonable quality, this is a good pick. I wouldn't say that's the case for more professional needs.
I would recommend this to a friend Didn't last long
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 8 months and now the print quality is horrible. It isn't an ink issue and performed all the troubleshooting.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has started rendering prints of such poor quality. It’s easy to see why that would be quite an unwelcome surprise at any time, but especially when the printer is less than a year old – and after you’ve done extensive troubleshooting. I want to help you resolve the situation, so I’ll provide a resource and some information I hope will meet that goal.
If you’ve done all the recommended troubleshooting, I can’t tell from your review why your printer is still delivering poor print quality, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst double sided print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried aligning the printer multiple times and using different paper but it rarely works. The double sided print jams almost every-time
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Justin.
I’m sorry to hear that your printer has not performed like it should regarding paper jams when double-sided printing. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and information I hope will help.
I can’t tell from your review why your printer continues to jam when you use the duplex feature, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t print from my phone, service department told me to do something else. Lights flashed all night for no reason and kept me awake
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had a bad experience with your printer. I can certainly understand why being unable to print from your phone, getting confusing information from a support person and having lights flash unexpectedly would be an intensely frustrating start to owning a new printer. With that in mind, I’ll suggest a resource and some information that I hope will help.
I can’t tell from your review why printing from your phone hasn’t worked or why so many lights flashed on the device, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Mrs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hated this printer. Had for 6 months, could not set up, print. It was confusing and useless to me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has caused such trouble for you. I can wholly understand why having a device for six months yet never getting it set up or operational despite your repeated efforts would be exasperating. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Won’t stay connected to Wi-Fi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a terrible time getting this connected to the Internet. And then it kept disconnecting itself. Don’t waste your money on this.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to connect wirelessly and has since failed to maintain a reliable connection. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
No good for 2-sided printing with a header/footer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts off margins at 1" when using the 2-sided printing feature, aand there seems to be no way at all to fix this.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Susie.
I’m sorry to learn that your printer has limited the margins of print jobs to one inch when you use the two-sided printing feature. It’s easy to understand why this would be confounding, especially if the duplex feature is one you use often. I want to help you remedy this situation, so I’ll guide you to some appropriate resources.
First, if you use Windows, you might find useful information in this guide to printing documents and changing any related print-job settings:
- support.hp.com/us-en/document/c04673480
For more help with this difficulty and to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/30153277
If what I’ve suggested does not help, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Great at home printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was easy to set up, and arrived very quickly. It is slow to print, but I don't have a lot to print so it doesn't bother me. I have also used the copy function and it looks great!
I would recommend this to a friend Worst printer I have ever had!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple thumbs down. No set-up instructions, no display screen, and difficult to set up!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and that you did not have the instructions you needed to complete the process. I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Pros mentioned:Setup
HP Envy 6055e
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received my HP Envy 6055e unit a week ago and have been testing it out. This printer is pretty much self explanatory. Not a lot of bells and whistles which is great for a lot of people. Inside the box along with the printer is the power cord, ink cartridges, and user documentation. Getting started is fairly simple. Just plug in the printer, wait for the purple light, inset paper, and then your cartridges. Once everything is installed, you must download the HP Smart app to continue the setup process. During this time, the HP Smart app (available via the App Store for iPhone or Google Play Store for Android) will automatically connect you to your local WiFi network. It will also allow you to update the firmware of the printer once everything is up and running smoothly. The entire process took me no longer that 6 minutes if that. It printed out the initial test page for me, the instructed me to scan the test page. All of which turned out fine. Just remember that you have to use the HP Smart app to continue finishing the setup process. You can also sign up for HP+ in the HP Smart which gives users a host of other options from ordering ink, etc. If you have an iPhone, most likely you can just AirPrint anything from your iPhone or you can use the HP Smart app. The app allows you to resize, rotate, flip, sharpen, add filters, etc. to your photos or documents before sending them to the printer. I recommend this printer to anyone starting college or is in high school. It would also be great for a small home office, where printing is done occasionally. For a more full feature proof printer, I would recommend others to look at more higher end printers (like laser jet printers). But this printer works just as good and prints fast also.
I would recommend this to a friend difficult setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to set up due to lack of detailed instructions in initial packaging
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to setup and did not have adequate instructional materials. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not working...won't even set up. Need to get info on help what to do on how to exchange to a working good one printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is not working like it should. Your review is short, but your frustration is clear – and understandable – so I’ll suggest some resources that I hope will help.
I can’t tell from your review why your printer won’t set up or work, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get it set up. There is no lcd screen. It comes with no instructions. There are no obvious buttons. This is absurd.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so difficult to set up. I can understand why the lack of instructional materials would be a frustrating start to owning a device, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support