Customer Ratings & Reviews

Hi there.

I'm sorry to hear that your printer has performed poorly. I can wholly understand why the delays you describe between print and scan jobs would quickly become exasperating, so I’ll point you toward some resources I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer was so difficult to set up and get to print. It’s easy to see why a four-hour process with technical support would be phenomenally frustrating, especially because you lacked adequate instructions. With that in mind, I’ll offer some resources I hope will help you make the most of it.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277

You can also visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has performed so poorly. I can easily understand why the unreliability you describe, including the device shutting down on its own, would be quite a jarring surprise. I want to help you resolve this situation, so I’ll direct you to a resource and some information I hope will help.

I can’t tell from your review what’s causing the printer to perform this way, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has rendered prints of poor quality and used ink so rapidly. It’s easy to understand why this would be quite a shock with a new printer. I want to help you remedy these problems, so I’ll provide some clarifying information and resources aimed at reaching that goal.

First, I can’t say for certain what happened with the ink supply in your case, and I can’t tell whether the page numbers you cite were from the cartridges that came with your printer or replacement cartridges you bought later. Some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. XL size cartridges for your printer have estimated page yields of 200 to 240 pages, while the regular sizes are expected to produce 100 to 120 pages.

Because you’ve seen dramatically different results, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: support.hp.com/us-en/contact-hp

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer “park” so that the nozzles that spray the ink onto the paper are protected from excess drying.

If the problem persists – and for input on improving print quality – I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has performed so erratically. It’s no surprise you’re unsatisfied, considering the device stops and starts print jobs with no explanation or remedy. I want to help you get the printer working like it should, so I’ll provide some resources and information aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in what you describe. If that’s not the case, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you received a damaged or otherwise defective printer, and that you’ve not received the parts you need to make it work. The frustration you express is totally understandable, so I’ll offer a resource I hope will help you get the parts and fix your printer.

I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Melissa.

I’m sorry you’ve had a poor start to owning your printer. I can wholly understand why finding no power cord with the device and then having a difficult setup process would be a big frustration. I can imagine how disappointing and disconcerting this must have been, so I want to provide information to help you make it right.

First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.

Because you expected to receive a new printer with all the necessary components, I recommend you contact the seller to address this promptly. You can do that by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.

If it turns out not to be a seller issue, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happened and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer stopped working even though you’d used it only four times prior to that. I can wholly understand why that would be an unwelcome surprise. I can’t tell from your review why the printer stopped working, but I hope the resources I’ve listed below will help you get the device operational again.

You mention having it for one year, so I’ll point out that HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. Sometimes, buyers purchase extended warranties. You can check the warranty status of your printer using the following link:
- support.hp.com/us-en/checkwarranty

If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action.

If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum

I hope this helps and, again, our sincerest apologies.

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered difficulty with your printer. I can’t tell from your review whether you’ve completed the setup and installation process, but it seems like you’ve had trouble with connectivity regardless. With that in mind, I’ll provide some resources I hope will help you get the device connected and working to your satisfaction.

First, if you still need it, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access troubleshooting guides (including ones on connectivity), user manuals, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/30153277

You can also visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Shay.

I’m sorry to hear that your printer has stopped working after less than two months. I can certainly understand why receiving the empty-tray error when paper is loaded – would be confusing and eventually quite frustrating, With that in mind, I’ll offer some resources and information I hope will help.

First, I recommend you follow the steps outlined in this guide on how to deal with an out-of-paper error or when a printer does not pick up paper:
- support.hp.com/us-en/document/c00786157

If the problem persists, hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support