Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Terrible Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at fjrst, then completely lost all wireless connectivity so the only way to print is to plug computer directly into it. The ink is a whole another issue. Runs our or dries up wayyy too fast even with the XL cartridges. Youll spend more money in ink in the first year than paying for the actual printer itself. Buy a different printer!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Emily.
I’m sorry you’ve had such a difficult time with your printer. While I’m glad the device worked great for a while, I’m sorry it lost its wireless connection and that it has used ink more rapidly than you’d anticipated. I want to help you remedy these problems, so I’ll direct you to some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink use, I can’t tell from your review how many pages you’ve printed per set of cartridges, nor how that compares with their estimated page yields.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – or if the connectivity problem persists – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of setup and use. Plus 6 months of ink FREE!
I would recommend this to a friendHP Envy 6055 Printer Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is too "tied" to the computer. Can't do anything ON the printer. Not happy but that's the way they are now
No, I would not recommend this to a friendPerfect second/remote printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is perfect for what I bought it for - working remotely.
I would recommend this to a friend- Cons mentioned:Connectivity
Will not keep its wireless connection.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having issues connecting to wireless router. It does not hold on to the wireless connection, you have to go through the process of reconnecting. This process is time consuming and problematic. I only print occasionally and I don't want to spend 30 minutes messing with a cheap printer to print a page.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has failed to maintain a reliable wireless connection. The time-consuming troubleshooting you describe when you need to use the device seems frustrating indeed. I want to help you remedy this problem, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187510
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
I hate this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could tell you how much I hate this printer but words escape me. WHEN it works, which is infrequently it's great. It is CONSTANTLY offline. Like, I will print a document and go to print something else and it's offline! For no reason whatsoever. It's annoying and it angers me every.single.time it happens, which is daily. I'd never buy this again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has failed to maintain a reliable wireless connection and continues to go offline so frequently. The frustration you express is wholly understandable, considering the amount of time and energy you’ve spent reconnecting the device. I want to help you get the printer working to your satisfaction, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and other wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
DO NOT RECOMMEND
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST. A lot of reviews (outside of Best Buy) complain of difficulty upon setting up. I’ve set up many printers in my home prior to this so I thought I’d be fine. We were in the middle of set up when all of a sudden the printer lost internet connection and I was left with an error code. Called Tech who went through so many trouble shooting points w/me, was on the phone for over 1.5 hours and suddenly I was put on hold to have something checked, tech never came back, I was transferred to a completely different dept. And had to start all over and kept being transferred to person after person asking the same exact questions only to be transferred again. THIS PRINTER IS NOT USER FRIENDLY. So many people didn’t even know where the power was, there’s no screen, just touch buttons that will only respond if it’s flashing, so if you’re experiencing issues and there’s not flashing buttons on the touchpad, you cannot press anything to get anywhere. The smart app is such a joke, it kept telling me to finish set up be kept redirecting me to a different page with no further instructions. NEVER BUYIN HP AGAIN
No, I would not recommend this to a friendhp envy6055e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its good printer for home I recommend and ink is a deal
I would recommend this to a friend4.8 Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is a great printer, but there is one con. If you keep the printer on overnight, it will go offline which is understandable. However (at least for me), I am unable to click the power button on the back of the printer to turn it off. In result, I have to unplug the printer and have it reboot itself after I plug it back in. If you do, chat with a virtual agent, the agent will tell you to restart and if unable to do so, reboot your router. I am personally not going to do that; therefore, I am going to stick to either unplugging it or just turn it off after done using it. Other then that, the printer is great, I would it rate it a 4.8 due to this one problem.
I would recommend this to a friendAvoid at all cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this trash few years now, this is one of the most regret electronic I ever bought, avoid for all cost. 1. If you don't print often, the ink will automatic drys out for few months, this is a way they lure you into subscription model. 2. The no display design is completely trash, I can't say how many hours I wasted on this garbage technology, while other companies have been doing great work on no display technology, HP fails hard, usually your mobile app or your desktop will simply crash. In conclusion, this printer sucks.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered problems with your printer. I can wholly understand why experiencing dried up ink cartridges and being unsatisfied with the device’s communication methods would be a frustrating combination. I want to help you at least remedy the ink issue, so I’ll provide some information and resources that I hope will serve that end.
First, the ink cartridges should not dry out between uses. If you shut the printer down after you use it, this might be a factor. Whenever you shut down the printer, always use the power button on the printer itself to turn it off. That will let the printer “park” so that the nozzles that spray the ink onto the paper are protected from excess drying.
If you need further support, there are options. You mention that you’ve had the printer “a few years.” HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies, and if you activated the HP+ account when you set up the device, that warranty covers two years. Also, some buyers purchase extended warranties. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support
DO NOT BUY THIS PRINTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've accidentally turned on private pickup and now I can't stop my printer from sending ALL my printing files to private pickup. I've turned off private pickup but my printer still sends all the files I try to print to private pickup. I go to the HP smart app on my phone and the app can find my printer with no problem, but when I go to private pickup files the app CAN'T find my printer that my phone is RIGHT ON TOP OF! As i am typing this the HP smart app is STILL trying to find my printer and it's been more than 8 minutes! This has essentially bricked my printer, as now I cannot print ANYTHING! The printer will not print out anything double-sided, it ruins the quality of all my PDF files it tries to print, and it has trouble connecting to my desktop computer! I am NEVER buying from you guys again! STAY AWAY FROM THIS PRINTER COMPANY!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered so much difficulty with your printer. Your frustration comes as no surprise, considering you’ve endured problems with connectivity, reliability and print quality. I want to help you out of this dilemma. I hope the resource and information below serve that end.
I can’t tell from your review what’s causing these problems or whether they’re related to one another. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Never Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have returned 2 of these, I'm getting a different printer this time. You can only print w/the HP Smart app. The app is awful and often won't upload your documents correctly or can't sense your printer. Since the most recent update, the app will not work on any of my computers. The printer itself produces decent documents, but often loses wi-fi connection and/or needs re-setup. Overall this printer has been exhausting and wasted a lot of my time. For context, I am very comfortable w/technology troubleshooting and my sig other works in tech. 0/10 would not recommend.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Great Printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. I love the option of double sided printing and you don't have to connect to internet to print/copy. B/W and color copies show crisp and clear.
I would recommend this to a friend - Cons mentioned:Connectivity
I. Hate. This. Thing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I. Hate. This. Thing. Goes offline for no apparent reason, has flashing lights that are coded and you need to figure out what the code is, can't even see the options for black and white or color copies on the darned thing. Really a bad purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has caused you so much frustration. Your reaction comes as no surprise, considering the device has frequently gone offline and you’ve found it difficult to use overall. I want to help you out of this dilemma, so I’ll provide some resources aimed at doing just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and other wireless connectivity problems. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187510
If you need further assistance or if any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Thumbs up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality is good. I like the ink subscription
I would recommend this to a friend Disgruntled customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some odd reason I cannot get this printer to pair with my phone or my laptop computer. I have tried both Wi-Fi and Bluetooth. It worked one time and then quit and will not do it again
No, I would not recommend this to a friendA real disappointment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer cannot increase/decrease the size of an original. If I'm trying to print a document of several pages, it's likely to stop part way thru. Then, when I try to resume, it begins again from the start of the doc, wasting ink and paper. This is the worst printer I've ever used.
No, I would not recommend this to a friendHP you owe me a working printer or my money back!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST printer ever!! It is never "online" so you can print your work. It took me 3 days to install it, had to call my IT guy from work and he struggled to get it to connect so it would print. When it finally connected via bluetooth that is when I started experiencing issues with it being "offline". I have restarted me router, restarted the printer, restarted my laptop, emptied my printer's queue. NOTHING works. You cant talk to a human via their 24/7 chat assistant. Best Buy wants to charge you to help you fix it. I want my money back and cant get it because it is past the return date. Now I'm stuck with a useless printer and I have things to print for my business. the ONLY reason this piece of trash is getting a one star is bc it is required in order to submit your review. DO NOT BUY THIS PRINTER!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has gone offline so often, and that you’ve not gotten the support you need. I can certainly understand why this would be exasperating, especially after a difficult setup process. I want to help you remedy this problem. I hope the resources below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the printer continues to go offline frequently, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and clear prints. I ordered it and scheduled to pick it up in the store while picking up my laptop for its annual check up. Geek Squad was great.
I would recommend this to a friend This is NOT the printer for you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truthfully, this printer worked fine up until recently. I use a 2021 Macbook Pro to print to this computer and the printer recently reported that the printer is "offline." After numerous attempts to reconnect and attempting the various steps given by the virtual chat on HPs website for hours, the printer still will not come back "online." To top it off, HP reportedly asks for feedback after providing no prevailing solution to the problem. They will not make an attempt to provide a live agent if you did not pay for a warranty. In short, they sell you a product with software issues and avoid providing additional help if you don't buy the warranty, which is trash. It's not like the product has been damaged by the customer, you simply sold a product with trash software.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has gone offline and has not come back onto your network. Your frustration comes as no surprise, considering you’ve expended a lot of effort to remedy the problem without success. I want to help you out of this dilemma. I hope the resources and information below will make that happen.
First, I’m not sure what instructions our online support system provided, but if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies – and that warranty extends to two years with an HP+ account. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support