Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Complete waste of money. Learned my lesson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most temperamental printer I've ever owned. I have spend combined HOURS getting it to print. One time I took hours to figure it out because it would not print only to finally find out it was because my credit card had expired. Are you kidding me? The amount of wasted time trying to connect this piece of trash has me ready to just throw it in the trash where it belongs. Buy cheap and get what you pay for. Learned my lesson
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Avoid Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer doesn't easily connect to my computer or the HP Smart application. I spend over an hour each time I want to print or scan something in order to get the printer to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has caused you such inconvenience. It’s no surprise that frequent connectivity difficulty as well as software trouble would leave you feeling exasperated. I want to help you resolve these problems, so I’ll direct you to some resources I hope will accomplish that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
A Buddhist monk would light this printer on fire.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer gifts me the worst technical experience of my life, every single time I use it. In this world of unknowns, I can always rely on this device to fail miserably, every time. Reliability counts. It has genuinely reduced my printing thanks to its absolute inability to function at a basic level. I would recommend this device to any masochist in need of a full time hobby. Shout out to hp for creating a sign-in required process and technically inept device that rivals the thrill of a trip to the gynecologist.
No, I would not recommend this to a friendInk dries up between uses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer to print an occasional document such as a return label. The printer ink dries up completely between uses. If I put in fresh ink today and print 1 page, when I go to print again in a month the ink will be completely dried up and empty. The ink is $35 per cartridge pack, and it is dried up on me 3 times so I am essentially paying $35 every time I need to print 1 page. Not worth it. I also don’t love that you need to use your phone to scan documents, a lot of the machine operation is centered around a phone app.
No, I would not recommend this to a friendOh envy 6055e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to setup then goes offline no error message prints ok cost more in ink drinks ink like water finally get working ok had to reinstall a couple of times my old hp works better by far wish I kept it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not performed well. It’s easy to understand why a difficult setup process, offline issues, rapid ink use and the need to reinstall the device a couple of times would add up to a poor start to ownership. I want to help you resolve this situation, so I’ll direct you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink use, I can’t tell from your review how many pages you’ve gotten per set of cartridges, or how that compares with their estimated page yields. XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – or if the connectivity problem does not improve to your satisfaction – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Avoid this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a great disappointment. When it prints, the quality and speed is fine. But it is a continual struggle to get it to actually print. "printer is offline" "Printer is asleep" Then I have to wade through diagnostics and help files. I have not yet been able to print a single page document on the first try- minimum of 15 minutes of trouble shooting.
No, I would not recommend this to a friendAbsolute trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. I have had this printer for a year or two, and I have trouble almost every time I print something. And I’m a software engineer, not a technically incompetent boomer. Every printer HP makes is garbage, but this one has taken the cake as the worst I’ve had the displeasure of using. - frequent connection issues - frequent trouble thinking it doesn’t have paper when it does - frequent jamming issues
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Easy set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was super easy to set up. My family has had the same HP printer for years. I hope this one lasts as long.
I would recommend this to a friend DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several Hp printers. The last one was an Envy that was a pretty good printer. This one is a nightmare! It is unbelievably slow and somehow stops printing on it's own. The Smart Print app is useless and so is Print Doctor. They will tell you the printer can't print but not WHY the printer can't print. They also give different results when trying them both. One will say there is no problem and the other will say the printer has a serious issue. What is the issue??? All I do is go in circles until I give up and have to go back to the beginning and reinstall it. I hate this thing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Pat.
I’m sorry you’ve run into such difficulty with your printer. Your frustration comes as no surprise, considering you’ve endured slow print speed, unexplained interruptions and contradictory results from diagnostic tools. I want to help you out of this dilemma, so I’ll suggest a resource I hope will reach that goal.
I recommend that you contact us directly so we can help you assess what’s happening and find the best path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
BIG BROTHER IS WATCHING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTLY DO NOT BUY ANY INSTAINK FROM HP. They charge you a monthly fee. IF you Cancel the subscription, you can no longer use the ink , that was already sent to you and paid for by you. I was told when i call that the money you pay is so they can MONITOR what you print. I guess BIG BROTHER IS WATCHING
No, I would not recommend this to a friend- Pros mentioned:Ease of use
HP Envy 6055
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with the ease of set up and the performance of this printer
I would recommend this to a friend Junk Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement printer because the 1st one was junk. Well, so is the 2nd one. Nothing but issues. Best Buy is useless, they want to charge me to "look" at it, HP reps don't know what they're doing. Only 1 rep got this junk to work, and THE VERY NEXT DAY it didn’t work. I keep repeating myself and nothing is getting through
No, I would not recommend this to a friendso hard to afford a good printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.most frustrating hardware I ever bought. impossible to troubleshoot easily. loses network often. today it advised me it couldn't find network when it was really just out of ink.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so poorly and displayed contradictory messages about what issue it faces. I can certainly understand your frustration, considering the dubious start to ownership you’ve endured here. I want to help you resolve this situation, so I hope you’ll use the resources and information below to reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always had problems. Would lose wifi signal and sometimes would not print. Bad quality and jammed a lot.
No, I would not recommend this to a friendWorst Printer I have Ever Purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I needed was a device that prints, so let me start by saying that my expectations were not high to begin with, but this printer was a complete waste of money and I would've been better off buying the cheap one. It's never online, is not user friendly, and I spend more time trying to get it to print than if I ordered it to be printed by Office Depot. I'm not one for reviews but this product is horrible. Plenty of pretty lights but can't do a simple print job most days.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. It’s no surprise that you’re exasperated here, considering that the device is frequently offline and has otherwise been unreliable. I want to help you resolve this situation, so I’ll provide some resources that I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. Beyond that, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning problems. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187510
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
The Worst Printer Eve
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this well over a year ago and was unable to connect it to HP services which is the only way it seems to print. I never once got it to run or connect to my PC. HP like the corporate thieves they are won't allow it. They make and shill the absolute worst printers that never actually print. TRASH!!!!!
No, I would not recommend this to a friendHorrible and Cheap and Slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is meant to be used for school. Half the time it doesn’t print even when the app says it’s connected and all devices are connected. I print my schoolwork at work now. This printer works sometimes and other times just stops printing. I’ve reset it and reset my devices and it will only print the information page but now anything else. Horrible and cheap purchase. Wouldn’t recommend to anyone. Takes forever to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Emily.
I’m so sorry to hear that your printer performed so poorly and that now it has stopped printing anything except informational pages. I can wholly understand your exasperation, especially considering you need the printer for schoolwork. I want to help you resolve this situation, so I’ll offer a resource and some information I hope will make that happen.
I can’t tell from your review what issue your printer faces or why it no longer processes the print jobs you send it. I recommend that you contact us directly so we can help you assess the situation and determine the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
The printer is routinely offline, unable to print
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this printer again. I've been using it for about 7 months and it's fine . . . when it works. Despite having no internet connectivity issues in my home, this printer is routinely offline or in an error state, status unknown. The occurs more often than not. I don't know what it is or why it is. I should hardwire it, I know, but I bought a wireless printer for a reason.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the description of your experience with your printer thus far. While I’m glad to hear you like how your printer performs, I’m sorry to hear that it has been so unreliable in its wireless connectivity. I can wholly understand why this would be aggravating, especially considering you have no other network difficulties in your home. I’d love to help you remedy this problem, so I’ll offer some resources aimed at getting you there.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Limited Functionality without HP Account
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would steer clear of this printer at all costs. HP pushes you to enable an account and subscribe to their HP+ service, otherwise the function of your printer is severely limited. You can't even Scan without having to use their HP app and sign in with an account. There's no reason I should have to go through their application to access the basic functions of my printer. Steer clear at all costs!!
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk of a printer. Stopped communicating with my computer over wifi. When it does try to print it’s all faded and blotchy.
No, I would not recommend this to a friend