Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
HP Envy 6055e WORST PRINTER EVER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad bought this HP Envy 6055e he couldn't figure it out, it's supposed to be intuitive, where it's actually a nightmare. This thing will fight you at every turn, its set up right but seems to have its own attitude, needed to scan half way thru it has had enough, I dont know why I have not taken a sledge hammer to it, WHAT JUNK!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so poorly for you and your dad. The scanning difficulty and overall unreliability you describe sounds like a tremendously frustrating start to ownership. I want to help you get the device working to your satisfaction, so I’ll direct you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a part in some of the troubling performance you cite. For scanning and other issues, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If the scanning problem or any other issue persists, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Lasted 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer only lasted about six months of very light use. I bought the extended warrantee for $89. When I brought it in for exchange, the only one available was $60 more, of which I had to pay. In addition to that I had to the extended warrantee is not transferable, so I had to purchase another plan. I probably should have bought another printer for $20 more...oh but it did have pretty lights.
No, I would not recommend this to a friend- Pros mentioned:Size
Fraud!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a curbside pickup on this order and when I got it home I discovered that this supposedly new printer is actually an open box item. There was no tape on the printer covers, the paper tray had paper in it, and the printer was already registered to another HP account. Spent 2 hours on the phone with HP to get the printer setup, reregistered, and online since the previous person returned it after all the initial setup was done. So I called Best Buy and asked to be charged for an open-box item, not a new item and they told me I would have to return the item and reorder it as they couldn't reduce the price. At this point I am already out 2 hours of my time, and I need a printer today, not in a week, which is what it will take before the new one arrives as there are no more in the store. This is clearly a problem with this store as this is the second time in two months that I have purchased a "new" item for curbside pickup and received an open-box item. Done shopping with Best Buy, will just order it from Amazon and wait. At least I will get a new item.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
It shouldnt be this hard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to printer for my home office and for my daughter for school. Easy, right? Plug it in, fill paper, print and go. No...had to download an app to set it up and really struggled to get it on our wireless network. And after you finally get it to print, it falls off the network again after a short while and you start all over to print something else. Its not user friendly, at all. I am fairly savvy with this sort of stuff and there are no instructions. Which actually led me to believe it was going to be really easy. As of right now, its blinking white and blue with the wireless icon blinking. No idea what to do next, no notifications, email, text. The last straw was when I went to the app on my desktop and clicked on chat for HP help...and its an automated answer...not even a real person. I asked about getting onto my network and it replied "please rephrase your question". I typed in to chat to a real person and it said "rephrase your question" again. If you really want to buy this printer, email me and I will send you this one for free.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am sorry to hear you are having connectivity issues with your printer. I can understand how this would be a big disappointment. We strive for a customer experience that's long-lasting and reliable, so I’ll offer you some resources that I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For further help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates on our support site. Visit that page here:
- support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/30153277
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Tony
HP Care
hp.com/support
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could rate zero star I would.... Do not recommend, I had this printer since end of November... only 7 months of having it and it crapped the bed. Tried everything to get it to connect to wireless and it wouldn't connect. Woke up today and it will not turn on at all. I always used HP printers and now I will be switching, this isn't the first time I've had issues with HP... and it's not the last time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working. It’s no surprise that you’re frustrated, considering you’d had the device only seven months and had dealt with connectivity issues as well. I want to help you remedy the situation, so I’ll direct you to some resources and provide information I hope will make that happen.
First, I recommend going through the steps in this troubleshooting guide for printers that do not turn on:
- support.hp.com/us-en/document/c01321436
If the printer powers up, you can then visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
However, if the printer remains inert or you need further assistance with connectivity, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Terrible set up experince
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely miserable set up experience, kept bugging out, unable to finish set up locking me out of the printer. I only bought this garbage because it was the only stuff in stock, guess I know why. Buyer beware, HP claims it's simple but if you have any issues you'll be wishing you took a hammer to this thing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you encountered such difficulty in setting up your printer. It’s no surprise that you’re frustrated, considering the time and effort you spent yet still were unable to complete the process. I want to help you get the device connected and working like it should, so I’ll offer some resources and information I hope will help.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187510
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Serves it’s purpose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It serves it’s purpose. I like the wifi option. However, the printer does jam here and there. It’s for families.
I would recommend this to a friendDo not waste your money on this one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this one. Always gets kicked off online, then it'll have driver issues, that can't be fixed. Of course, my warranty is expired now.
No, I would not recommend this to a friendHp envy 6055
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if your looking for ink jet printer that does black and color this is printer for u the ink for is black $15.99 and color $16.99 so total at check out is $35.70 i Recommend this printer
I would recommend this to a friendNot worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New out of the box and after printing about 25 pages (text only) it's already telling me it's low on ink and the print quality reflects it. I also found it annoying that you have to set up an HP "account" (another user name/password to forget) just to run their HP Smart tool. What ever happened to just plugging in your printer and, you know, being able to print?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, John.
I’m sorry that your printer has run low on ink so quickly after rendering prints of poor quality. I can certainly understand why this discovery, as well as the inconvenience you’ve experienced in setting up an HP account, would be an aggravating start to owning the device. I want to help you improve your experience as much as possible, so I’ll provide some clarifying information and some resources I hope will turn things around for you.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. For example, the XL version of the cartridges designed for your printer have estimates page yields of 200 to 240 pages.
That said, the poor print quality and short lifespan of the cartridges concerns me, and I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. No control panel. Makes a High pitched terrible sound. My old envy was much better.
No, I would not recommend this to a friendWorthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Hasn't worked since we bought it. Spits out blank pages. Nothing but a pain. I bought it for my daughter and it's zero value. Frustration. Tried to get help from HP. No help that would fix this printer.
No, I would not recommend this to a friendWould not recommend home depot.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't know how it runs. I have been waiting 4 days for them to contact me about a plumber to hook up my copper hose. I understand I should have checked but 4 days?? I would not recommend home depot to anyone looking for appliances to be installed in a timely manner.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this printer to use in my apartment at grad school. The printer has terrible connectivity issues that even campus IT had issues with solving. The printer will be on and say its connected to the wifi but then still show up as offline when you try to print. Even after being set up with a USB cord to manually connect to the printer it will not connect with my laptop. My lap top is even and HP with the updated windows 10 and still nothing. The HP smart software that is supposed to be used for the printer is less than helpful when it comes to trying to actually reconnect the printer or solve any issues. Overall I would not recommend this printer as it is an absolute piece of trash. A printer from the early 2000's would work better than this garbage and that's saying something!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Krissy.
I’m sorry to hear you’ve had such a dreadful experience with your printer regarding connectivity. I can easily understand why the difficulties you describe would be exasperating. With that in mind, I’ll offer some resources and information I hope will help.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need support, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
THIS PRINTER IS TERRIBLE!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, terrible, TERRBILE printer!!! My old HP that was my trusty everyday printer finally died after years of daily use. I decided to purchase this one because of it's sleek design. Worst.decision.ever. I run a shop that requires frequent printing of tags, shipping labels, and other goods. This printer is constantly offline and is extremely frustrating to attempt to reconnect. The icons and blinking lights are absolutely no help what-so-ever either. I spend 30 minutes to an hour trying to reconnect this stupid thing to my network every time I need to print something. Not to mention, when it actually does work, it prints SOOOOOO slow. Glacial pace slow. Save yourself some money and frustration, and pass on this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can easily understand why the printer going offline so often, a confusing user interface and slow printing would add up to an absolutely frustrating time. We strive for a customer experience that's long-lasting and reliable, so I’ll offer you some resources that I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
NEVER buying HP printer EVER again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because Best Buy is a biter and made up of a bunch of sissies you can't post what they call "discriminatory language, or other language not suitable for a public forum". It's probably how all these terrible products have such good reviews.
No, I would not recommend this to a friendMs.Francis
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this printer the function menu is hidden terribly product
No, I would not recommend this to a friendHP Envy 6055e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in this printer. It is difficult to use. If I scan, I have to reboot my system in order to print. I am presently scanning a lot of files and it will not continue to scan without a reboot. I am pleased that the cartridges are less expensive.
No, I would not recommend this to a friendINK HOG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is an ink hog. With the start up cartridges, I got 10 sheets of color (not heavy) print. The xl cartridges didn't do much better. The setup was the most difficult I have ever done. I have been setting up printers and computers since 1991.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rose.
I’m sorry to learn that your printer has gone through ink so quickly. It’s no surprise that you’re exasperated here, considering you got so few pages from replacement ink cartridges after enduring a difficult setup process. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will meet that goal.
While I can’t say for sure what happened with the ink supply in your case, but the XL cartridges designed for your printer had estimated yields of 200 to 240 pages, so even if you were printing high-resolution material, you should have seen far more than 10. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP-ENVY 6055e Inkjet is awesome and the ink monthly was a great add on for me. Love this printer.
I would recommend this to a friend