Customer Ratings & Reviews
- Model:
- 5SE45A#1BH/5SE45A#A2L
- SKU:
- 6404827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY 6055e's ease of use, print quality, and compact size. Many appreciate its affordable price and straightforward setup process. Positive feedback also highlights the printer's sleek design and quiet operation. However, some users experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
Modern looking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little hard to set up but once done its great. Not super fast but also not slow!love it
I would recommend this to a friendDont buy this product or from best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product stoped working on the first use and the best buy store wont return it
No, I would not recommend this to a friendregrets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very reliable, constantly loses wifi connection and paper jams a lot..i hate mine..too late for returning. PS i did not buy from best buy (target)
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly for you. I can certainly understand why unreliable connectivity and frequent paper jams would be a frustrating combination indeed. I would love to help you get the device working to your satisfaction, so I’ll point you toward some resources aimed at making that happen.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and paper jams. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187510
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from Best Buy February 2021. Constant printer jams, eats paper, and does not work with even the lightest weight photo paper. Too late to return to store. Would not recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jane.
I’m sorry to hear that your printer has performed poorly for you. I can certainly understand why frequent paper jams and the inability to use even light photo paper would be tremendously frustrating, especially considering the retailer’s return period has passed. I would love to help you remedy this situation, so I’ll provide some resources aimed at making that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
I can’t tell from your review whether the jams take place inside the printer or at the document feeder, so if it’s the latter, you might gain useful information in this guide to feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
The second guide might also help with the photo paper issue.
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Addicted to Ink. Don't go for it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is seriously addicted to ink. The amount it uses of ink is impressive. Totally an inkhead. HP should have a clinic for this kind of addiction which will cost you a lot. Don't buy this model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has used ink at a rate that has left you so alarmed. I can’t tell from your review whether you’ve installed replacement cartridges or have used only those that came with the device. Nor can I tell how many pages you’ve printed or how that compares with the estimated page yield for the cartridges. Nonetheless, I’ll offer some clarifying information and resources I hope will help you resolve the situation.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. XL size cartridges for your printer have estimated page yields of 200 to 240 pages, while the regular sizes are expected to produce 100 to 120 pages. If your results differ from that dramatically, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer “park” so that the nozzles that spray the ink onto the paper are protected from excess drying.
If you believe your situation warrants further investigation, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Runs out of ink insanely fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of garbage. Unless you print very very little spend your money on something else. It’s cute, but that that the only reason it gets 1 Star. Instead of 3 separate color cartridges it’s 1 color cartridge with all 3colors. When 1 color runs out it just keeps on printing with the remaining colors or when all colors run out it just goes to black and white. And other than alerting you that it getting low on ink you never know that it’s one particular color. It run out of ink in like 5 seconds!! I’m not even joking. Like 15 pages. I knew the start up cartridges it cane with would run out fast. When they did I ran out and got a 67 black and a 67xl color. That xl is a joke! Printed about 60 pages with very little color and within 20 of those pages it was saying low ink. I thought there is no way, but I went and looked at the prints coming out after about 49 pages and yep sure enough Absolutely no color was printing and the black was now a light grey. We bought this instead of spending $160 on a new printhead for our hp 8620, because we wanted something a little less bulky and didn’t need all the features of the 8620. That was a mistake! This thing is going back and we'll spend the money on the printhead or towards a epson eco tank.
No, I would not recommend this to a friendAvoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always has problems and prints blank pages do not waste your time. Support is also no help.
No, I would not recommend this to a friendBeautiful printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy I got this beautiful and sleek printer! Thank you! It works! I will recommend this to friends and family!
I would recommend this to a friend- Cons mentioned:Connectivity
I can't even use it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the hardest printer to ever connect to. Its constantly plagued with errors and disconnections. They require an app to use it, the app is hot garbage and is just a carrousel of frustration and errors . But don't worry there's a wireless way to connect to the printer... that requires a wire.... that they don't include in the box... but I'm sure that feature is useful if you have the most specific cable in the world. Seriously stay away from HP if you want an easy printing experience.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Zachary.
I'm sorry to hear that your printer has been so difficult to set up and use. It’s easy to understand why issues related to unexplained errors, frustrating software and confusing connectivity would be exasperating, so I’ll suggest a resource and some information I hope will help.
I can’t tell from your review why your printer has not connected and worked like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst printer ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer in November of 2020. Immediately, it was a farce. The set up process was anything but easy, the printer absolutely refuses to stay on our wireless network (despite the fact that we have great speeds and a fully connected house in which none of our other devices have an issue), and the HP support team has been a nightmare. The scanner is absolutely awful on this "all-in-one" printer, but when I talked to support about it they tried to tell me that this scanner is only for documents and will not scan photos well. What?! This item description doesn't say that anywhere. I finally gave up on trying to do the wireless printing and bought a USB cable... and now the printer refuses to print, even when hard wired. Instead, I get a bunch of "Printer Information Pages" and not the document I sent to be printed. I truly cannot overstate just how much I regret buying this printer.
No, I would not recommend this to a friendwirelss is no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this product at all...I get the "printer not connected to internet" message all the time. I miss my old printer that was connected with cable.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has been so unreliable at maintaining an internet connection. Your reaction comes as no surprise, considering you’ve encountered this problem so frequently and your previous printer was connected via cable so was more consistent. I want to help you resolve this issue. I hope you’ll use the resources below to make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. That’s what I needed for my printing.
I would recommend this to a friend- Cons mentioned:Connectivity
Buy something better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first printer, and boy is it the most troublesome printer ever. Every single time I've used it, I've had to reboot it or unplug it or something of the sort, because it wasn't picking up on our laptops or phones. It's really bad, please save yourself the headache and buy a different printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection with the laptops or mobile phones on your network. I can certainly understand why the need to frequently unplug and reset the printer would quickly become exasperating. I would love for you to get the device working more reliably, so I’ll offer some resources I hope will help get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which seems like it’s probably what’s behind the need to frequently reset and reconnect. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandparents bought this and it is a piece of junk. Its really slow and it takes forever to print stuff.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Macie.
I’m sorry that your printer has rendered prints so slowly. It’s easy to understand why that would be an unwelcome surprise with a new device. I want to help you make sure your printer performs reliably for any urgent printing needs. I hope the resources below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If print speed does not improve to your satisfaction, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Don't be stupid like me and buy this printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST PRINTER EVER! I bought this printer for school and it is essentially useless. It constantly goes "offline" and you have to spend hours getting it back "online". The ink cartridges say they print at least 100+ pages but you are lucky to get half that amount before the ink is out. It is the most frustrating printer I have ever owned and will no longer buy HP products in the future because of my experience with this calamity of a printer. It is better used as target practice, anchor for boat, or undersea environment for coral. These are the only things this printer is qualified to do properly. ALSO, if someone gives you this printer "free" immediately throw it away and question your friendship with this person as it seems they have great disdain for you hidden in their heart based off of this giving action.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. The frustration and exasperation you express are certainly understandable, considering that your printer frequently goes offline and it has used ink at such a rapid rate. I would love to help you get the device working more reliably, so I’ll point you toward some resources aimed at meeting that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink use, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Hp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using it in 2020 awesome wifi response and it has it's own email!!
I would recommend this to a friendSeriously and honestly cannot recommend!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for about 30 days now and as a fan of HP, I seriously cannot recommend this item!! While the printer had potential at first and I was very patient with it, this printer is not worthwhile!! It constantly disconnects from Wifi, it freezes so that pushing the power button to shut it off has no effect! I have to constantly disconnect the power cord and re-connect it. I have reset it numerous times, it is on the latest software but the issues unfortunately remain!! It is past the 30 day mark now so too late to return it. I guess I will go with Canon at this point for reliability because this has been a total waste of time!! Between the wasting of ink and paper, this is not what I've been used to in the past as far as HP printers go and do not understand where the HP quality has gone. Do not bother getting this trash!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rafael.
I’m sorry to hear that your printer has performed so poorly for you. I can easily understand why issues related to connectivity and frozen functionality requiring frequent resets would be frustrating as well as disappointing, especially considering you’ve had good experiences with HP printers in the past. I would love to help you remedy this situation, so I’ll suggest some resources aimed at getting you there.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless and connectivity and printer-offline difficulties. To troubleshoot the freezing issue, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP PRINTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not USER FRIENDLY!! No user manual…initial setup not easy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was hard to set up and that you’ve experienced difficulty using it. The frustration you express is totally understandable, especially considering you’ve not yet had access to a user manual. I want to help you find that manual and have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187510
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning the HP Envy 6055 (purchased at another Brick and Mortar store) for less than 6 months, I can say that it is the biggest piece of garbage on the market. No display makes you print instructions to reconnect to internet, no way to take apart printer to remove jams without plastic breaking in your hands. NEVER AGAIN HP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jenn.
I’m sorry to hear that your printer has experienced a paper jam that might have damaged its construction. The frustration you express is easily understood, considering how your printer performed, so I’ll offer some resources that I hope will help.
First, if you haven’t done so already, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Always a problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As with all HP products, not user-friendly, fails to stay connected to wifi, impossible to reconnect easily. Bad product and too much hassle
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Thomas.
I’m sorry that your printer has performed poorly. I can certainly understand why frequent connectivity trouble would quickly become exasperating. I want to help you remedy this problem, so I’ll suggest some resources that I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187510
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support