Customer Ratings & Reviews

Nice printer, but print job reaction time is slow. It might be our Wi-Fi since we have trouble with it. Did not know I can only scan one document at a time. If I can I have not found out yet. I am so use to depending on WiFi to print too. The printer does the job so this might not be a fair review.

i had low expectations, i had never ordered from Best Buy on line before, i usually order from Amazon which was out of stock of everything, i needed a printer quick. I googled, Best Buy had what i wanted and good price. i was able to find it online easily. They had different options for shipping and delivery. Everything went smooth except i created a problem by ordering as a guest and the order got messed up problem with ApplePay on my phone, so because i ordered as a guest it was hard to straighten out. i created an account and then ordered again, all smooth, but the other problem was status unclear. It was super easy to reach BestBuy support on the phone, i had 2 or 3 calls with them, they were supportive and their help led to a solution. The order/s were on time (i had an extra order due to the first failed order as guest) and i got my printer, the other one was held at the store and then shipped back. Very good experience, all phone agents i talked to made it excellent.

I like the product and so far it’s working great. It was also easy to Set.

Excellent printer: operates easily and is very efficient.

Just what we were looking for. Works great prints fast and very crisp.

It works great and easy to setup love it. I would buy it again.

It took me 2 weeks to find someone from Best Buy who could guide me through the installation process. Even so I have NO instructions! It is not as easy to use as my Brother printer that had instructions on the box as well as a separate manual! There is NO screen and it was not obvious where to put the paper, ink cartridges or even where the on and off switch was located! The salesperson told me that no installation was required, just plug it in! She obviously knew nothing about this particular printer. However, it is small and fits easily on my desk.

Needed new printer and scanner, this one is very easy to use.

Had high hopes for this since was an HP but my trust was misplaced. This printer wouldn't work right from the get go. It constantly fails to connect for wifi printing which is why I purchaded this printer in the first place. HP customer service is an absolute joke and had us on the phone for a total of almost 4 hours trying the same thing over and over and told us we couldnt get a replacement. As for the instant ink service that this product comes with while fast and convenient it only is a benefit if they dont send you defective ink which is what happened to us. So with defective ink being sent to us and the printer just not connecting for printing this purchase was a complete let down. Best buy took care of us and accepted our return. We wont be buying this printer again.

Great printer and looks sleek and preformed fantastic. Although the start up process was kind of difficult. Directions kind of misleading where some things were to connect printer to WiFi and laptop.

Good build quality, easy set up. Printing quality has been satisfactory so far both b/w and color. Only issue was while connecting through phone initially, even though the printer identified the WiFi connection but was not able to connect. Had to connect through the computer.

Excellent printer exactly what I needed does the job

Quiet and smooth operation. Good quality pictures.

Nice printer. Easy to set up. Lots of functionality and looks great.

Great product. Reasonably priced. Works well. The setup was simple

Great, my Laptop sets on top of it. Easy setup and printing.

Easy setup, connects well to WiFi. the HP app works great printing, scanning.

Was shipped and arrived ahead of the scheduled day. Easy to set up and use.

Smartest system yet. I like the size and it still does everything and not to noisy.

Sleek, easy to use printer. Easy set up with option for automatic ink delivery.