Customer Ratings & Reviews

I can’t figure out how to make multiple copies when copying. When I print from my phone or iPad it will print multiple copies even though I only have selected one copy. It won’t print on card stock, seems the card stock is too thick for it to grab and pull thru the rollers

Most of the time it got disconnected. There should be USB connector too.

Worst purchase ever. You need to install HP Smart and subscribe to the Instant Ink program for configuring and using this printer. If you unsubscribe it gets disconfigured. The set up process is terrible. It doesn’t have a screen and you have to read the status using the bottoms and the light changes. I really tried to keep it, but after many trials I bought another one and lost money for this putchase

Super easy purchase and pick up. The set up and use of the printer isn't as easy as it should be, the reason for the 3 stars.

It served its short purpose. It wasn’t an easy to understand machine… I wish the manual was clearer in all the blinking lights. The upside was the automatic ink renewal. That was easy to set up.

I liked it at the beginning but then I had to change my router, and it would not connect again. Tried for hours to reconnect to new router and would not. So I trashed it for a new one.

Unfortunately could not select less than 1 star. Setting up a printer is a nightmare so could not use it to taste the quality. On top of that HP Smart app needs me to sign in to HP account to scan a document on my own printer. I simply don't like to create accounts for no reason. Scanning a document should not need me to sign in! NOT acceptable. I would never recommend such a product to anyone from a company which does not regard the privacy of customers.

Bad printer, can’t print anything for months with their printer connectivity problem. Impossible to get a warranty replacement or assist. They open the case but then closed it next day. Useless printer, I had to use paid printer services outside my house instead

The printer has been a constant source of frustration, disconnecting from the Wi-Fi on a daily basis. Attempts to seek assistance from HP proved unhelpful, and reaching out to Best Buy yielded no better results. Overall, the experience has been extremely disappointing.

The worst printer ever; always shows off line even though it is on line; requires complete reboot of computer, internet connections and printer to get anything to print; flashing buttons are not labeled so you need to check instructions each time to figure out what they are for; uses a system of flashing and solid color lighting to signal issues and again, need to consult instructions each time to figure out what it is trying to say. Totally ridiculous. i guess you get what you pay for.....

Don't waste your time or money on this. Followed the instructions to the letter. Tried to connect to the printer multiple ways. It always came up with the same message: "Unable to connect to the network. This may be a temporary issue." It was "temporary" for two days. Then put it back in the box and returned it. Don't waste your money.

Printer works ok, did not realize it had to come with ink, and paper autofills

Only able to setup printer over wifi kind of makes it a hassle. A display would make it easier but this is a more economical model.

Purchased for my daughters dorm. Not the best of setup directions...Still trying to get it setup.

Does not scan to computer or email. When printer has issues, Red Cross appears on panel but no explanation as to what the problem could be.

Printer has hesitate before printing. one issue or another.

Printer did a good job, but needed ink refill after less than 3 weeks use of less than 10 pages per day.

Bought this when my HP Tango failed on me and this is a terrible printer. Every other day it stops working and of course it always seems to be when I need it for something important. I am giving up on HP, wish I didn’t miss the return window.

Would prefer buttons with word information instead of Just Icons

Connection issues. I world not recommend. Although it was cheap. I guess you get what you pay for.