Customer Ratings & Reviews

Was good at the beginning, have had to reinstall this unit four times now with HP computer. Just got home and let’s make it a fifth time. Ughhh

Was disappointed with the way it kept getting off track.

Don't waste your time or money on this. Followed the instructions to the letter. Tried to connect to the printer multiple ways. It always came up with the same message: "Unable to connect to the network. This may be a temporary issue." It was "temporary" for two days. Then put it back in the box and returned it. Don't waste your money.

Printer did a good job, but needed ink refill after less than 3 weeks use of less than 10 pages per day.

Only able to setup printer over wifi kind of makes it a hassle. A display would make it easier but this is a more economical model.

Purchased for my daughters dorm. Not the best of setup directions...Still trying to get it setup.

Printer gave out a little after a year of usage. Would no longer connect to WIFI despite multiple troubleshooting attempts. Definitely a waste of money, and I will no longer buy HP printers. The quality is consistently decreasing year after year.

Does not scan to computer or email. When printer has issues, Red Cross appears on panel but no explanation as to what the problem could be.

Connection issues. I world not recommend. Although it was cheap. I guess you get what you pay for.

It turns out Kyle is new as in “useless” not “shiny”. Can not print 10 pages without jamming. Can not run low on paper or it jams. Can not overfill paper or it jams. Can not queue up jobs or it jams. Can not run low on ink or…it jams. Can not print a page in both color and black and white or…it jams. Can not ACTUALLY print two sided or…it jams. Took me TWO hours of constant supervision and 253 pages of my print allotment to print FOUR 50 page documents. That’s a significant error rate.

It's a printer, not much else to say about that... The issue is with it needing to be reset/turned off and on every time it sits for too long without being used. We've tried many things and turned off any "sleep/power save" options... with no luck. Same issue, been going on for months. Frustrating and time consuming. We just ordered a non-HP replacement. Hopefully it prints consistently, without needing to be turned off and on.

Horrible and badly made printer.. fraudulent Disabling of Printer Functionality after exiting the ink plan.... Do not buy HP. This practice is misleading and fraudulent, as it directly contradicts representations made by HP regarding the intended use and accessibility of printer features under active Instant Ink subscriptions. Such disabling actions unfairly impair product usage and significantly diminish consumer rights and expectations.

I bought this based on good reviews, but it would not recognize the printer cartridge that CAME IN THE BOX. I tried to purchase a replacement, but it wouldn’t recognize those either. I tried all the tricks that I could find online for this issue. None worked. Unfortunately didn’t get it returned in time, so now I’m stuck with a $70 printer that doesn’t do anything. Joy.

Gave it 3 stars being that it has not been used yet due to the fact that it is a xmas gift. Hope he likes it.

Didn’t like the quality of the printing, also needed to have a printer that could have fax as option.

Printer works fine but setup is a hassle as it has to run through an app which can be challenging to setup with wifi. Took me 30 minutes to set up initially and a couple of minutes if I haven't used it in a while. Don't know if this is how all printers are these days

This is a terrible printer. Got a new wifi router and it took over an hour to try to reconnect the printer to the new wifi. There are no clear instructions for anything and it is much more difficult than it has to be. The printer also just randomly disconnects from the wifi and I have to restart the whole process over again. The printer also barely holds enough paper. Also the printer light doesn’t have an option to turn off unless you turn off the entire printer

This product sucks don’t buy this it’s hard to connect I call hp you can’t even get a hold of anyone at hp accept there stupid app which is no help at all or the directions suck I have never had this much trouble connecting anything to my internet I’ll never recommend a hp product to anyone again no wonder bestbuy only has 15 day return policy instead of 30 day my last printer was an hp I had problems connecting with that one to it went in the garbage it looks like this one will be joining it

Unlimited payment for a printer ink cartridge s Absolutely ridiculous to pay for ink you don’t need or use that much of

This printer is ok. It can handle basic color and black and white printing and copying. However mine makes a terrible high pitch background noise and I cannot leave it turned on in sleep mode so it loses a lot of the benefit of wireless printing since I have to go turn it on and off for each printing. I wouldn’t buy it again because of this.