Customer Ratings & Reviews

It works well. too many buttos, lights. hard to set up for me

This printer works okay. Prints nicely but it ALWAYS prints two and even sometimes three copies when I only want ONE copy. After literally spending hours with tech support, google, and brainstorming every which way… it still does what it does. I got so annoyed with it I just gave it to my 8 year old granddaughter.

Installation and operation of this printer is challenging. It is not user friendly

The printer took multiple attempts to set up, reset the wireless setting, and get the printing operation to work. Once the printer was working, numerous cleanings and alignments were required to get a document to print somewhat legibly.

It prints perfectly fine on regular paper, but if printing on glossy photo paper/sticker paper DONT buy! For a couple weeks it worked fine on glossy paper, then the printer decided it could no longer read the glossy paper. Reached out to HP, who sent a replacement and the replacement does the exact same thing! I’m so mad that I wasted my money on this printer. I have wasted so much time and paper!

The printer works very good. But the scanner takes forever to scan a document

For the price it was an okay printer. The print quality isn’t always that great.

Hasn’t really been working like we hoped wife ordered a new one from the company

At the time of this review, I have used this printer for a while and it was pretty unbearable to use. The wifi connection keeps dropping or going mia. Even when it prints out a sheet that says it's connected and online, my devices still sees it as offline. The HP Smart app was not very smart at all. It keeps asking me to sign in and also was unable to find my printer. And when trying to restart the process all over again to readd printer, it was unable to find it. Luckily I bought gsp for it and will now return it and see if I can get something else.

I love the printer. However, I can't rely on it. A tech fixes it and it works...the next day it doesn't work. This has gone on since I bought it August 14l A tech is coming again tomorrow We'll see how long it works because I'm sure he will not leave until it is working.

The printer doesn't work. I set it up and was able to print a few pages but only in black & white. The color cartridge never worked. After attempting to follow the instructions to fix the color cartridge, the printer then stopped working entirely, and it won't connect to the internet. I'm hoping to return it.

Good but set up is hard. Especially if you change wifi

Never worked from the start. You have to pay for anything you want best buy to do. Poor service, poor support. Still under warranty but best buy won't do anything without $$$. Last time I shop here. Will do to Amazon again where there is never an issue

worked good for 2 weeks, then went off line & I could not get it on line again-

It did it's job, and it did it poorly. Printing was definitely slow, as expected. However, I did not think it would give me such a hassle with double-sided printing. Just when I think I figured out the settings to print correctly, it changes with other apps. Scanning was the worst, takes forever!

I had an HP envy printer for over 7 years that was awesome but just eventually died. I was hopeful this printer would be a good replacement but it’s the absolute worst - it never connects to the internet & it’s impossible to get any support from HP. Things will print days later when it finally decides to connect to the internet for a split second… And the problem is not my internet bc the old printer never had these issues - I am now stuck with having to replace it again after a few weeks of frustration. Do not buy this printer.

Surpise something from Best Buy that works! Printer ink too costly.

This printer always goes offline, tears through ink like it's free, and is frustrating to troubleshoot. Cheap for a reason.

I see the product is so far good. But i see there is a minir damage.

Not such a fabulous printer. I have a lot of issues with connectivity, so it takes forever to actually use. As a scanner it works great, but for everything else....not so much. It doesn't print my documents, takes a while to copy papers. If I hadn't gotten this as a Black Friday deal I would be fuming.