Customer Ratings & Reviews

Loved this printer when I first got it. Unfortunately it stop printing and we can’t figure out why. We’ve changed the ink and that didn’t solve the issue

It's a printer, not much else to say about that... The issue is with it needing to be reset/turned off and on every time it sits for too long without being used. We've tried many things and turned off any "sleep/power save" options... with no luck. Same issue, been going on for months. Frustrating and time consuming. We just ordered a non-HP replacement. Hopefully it prints consistently, without needing to be turned off and on.

I love the printer. However, I can't rely on it. A tech fixes it and it works...the next day it doesn't work. This has gone on since I bought it August 14l A tech is coming again tomorrow We'll see how long it works because I'm sure he will not leave until it is working.

Very sorry to say this is the most disappointing HP printer we have ever had. Wireless connectivity is very finicky as is the simple task of just printing from our phones & laptops. This has made us totally reconsider using HP ever again. After using them exclusively for 20 years!

Horrible and badly made printer.. fraudulent Disabling of Printer Functionality after exiting the ink plan.... Do not buy HP. This practice is misleading and fraudulent, as it directly contradicts representations made by HP regarding the intended use and accessibility of printer features under active Instant Ink subscriptions. Such disabling actions unfairly impair product usage and significantly diminish consumer rights and expectations.

The printer doesn't work. I set it up and was able to print a few pages but only in black & white. The color cartridge never worked. After attempting to follow the instructions to fix the color cartridge, the printer then stopped working entirely, and it won't connect to the internet. I'm hoping to return it.

This is a terrible printer. Got a new wifi router and it took over an hour to try to reconnect the printer to the new wifi. There are no clear instructions for anything and it is much more difficult than it has to be. The printer also just randomly disconnects from the wifi and I have to restart the whole process over again. The printer also barely holds enough paper. Also the printer light doesn’t have an option to turn off unless you turn off the entire printer

This printer does not work! Don’t buy it! Warning!!

worked good for 2 weeks, then went off line & I could not get it on line again-

Good but set up is hard. Especially if you change wifi

It did it's job, and it did it poorly. Printing was definitely slow, as expected. However, I did not think it would give me such a hassle with double-sided printing. Just when I think I figured out the settings to print correctly, it changes with other apps. Scanning was the worst, takes forever!

Surpise something from Best Buy that works! Printer ink too costly.

I had an HP envy printer for over 7 years that was awesome but just eventually died. I was hopeful this printer would be a good replacement but it’s the absolute worst - it never connects to the internet & it’s impossible to get any support from HP. Things will print days later when it finally decides to connect to the internet for a split second… And the problem is not my internet bc the old printer never had these issues - I am now stuck with having to replace it again after a few weeks of frustration. Do not buy this printer.

I see the product is so far good. But i see there is a minir damage.

Not such a fabulous printer. I have a lot of issues with connectivity, so it takes forever to actually use. As a scanner it works great, but for everything else....not so much. It doesn't print my documents, takes a while to copy papers. If I hadn't gotten this as a Black Friday deal I would be fuming.

Not very please Edith this item, was makubg noise when making copies

Was disappointed with the way it kept getting off track.

We can not get it to work wireless When it does print it’s great quality but it has nothing but a headache for me and my family

Changing the ink in this things has proven to be quite the task! I subscribed to instant ink, and they sent me one, but it did not work. I kept getting an error. I purchased ink from a store, and it still gave me an error. Are these really meant to be one and done?

It’s a printer… it prints, nothing good nothing bad it just is.