Customer Ratings & Reviews

Not such a fabulous printer. I have a lot of issues with connectivity, so it takes forever to actually use. As a scanner it works great, but for everything else....not so much. It doesn't print my documents, takes a while to copy papers. If I hadn't gotten this as a Black Friday deal I would be fuming.

I see the product is so far good. But i see there is a minir damage.

Not very please Edith this item, was makubg noise when making copies

Not less than a year, and paper jams all the time. Useless utilities app. You have to keep checking on the printer that it doesn't jam. Contact HP support and what they suggest is to use HP paper! And it doesn't have functional menu from the printer. You need to use the app for everything.

It's a printer, not much else to say about that... The issue is with it needing to be reset/turned off and on every time it sits for too long without being used. We've tried many things and turned off any "sleep/power save" options... with no luck. Same issue, been going on for months. Frustrating and time consuming. We just ordered a non-HP replacement. Hopefully it prints consistently, without needing to be turned off and on.

Horrible and badly made printer.. fraudulent Disabling of Printer Functionality after exiting the ink plan.... Do not buy HP. This practice is misleading and fraudulent, as it directly contradicts representations made by HP regarding the intended use and accessibility of printer features under active Instant Ink subscriptions. Such disabling actions unfairly impair product usage and significantly diminish consumer rights and expectations.

This is a terrible printer. Got a new wifi router and it took over an hour to try to reconnect the printer to the new wifi. There are no clear instructions for anything and it is much more difficult than it has to be. The printer also just randomly disconnects from the wifi and I have to restart the whole process over again. The printer also barely holds enough paper. Also the printer light doesn’t have an option to turn off unless you turn off the entire printer

Bought this for at home use. Maybe printed 8 pages per month, with multiple months of no use. Haven’t even gotten halfway through the original ink cartridges and it stopped printing correctly. I’ve tried all troubleshooting steps except for new ink, but it’s cheaper to just buy a new printer.

We can not get it to work wireless When it does print it’s great quality but it has nothing but a headache for me and my family

Changing the ink in this things has proven to be quite the task! I subscribed to instant ink, and they sent me one, but it did not work. I kept getting an error. I purchased ink from a store, and it still gave me an error. Are these really meant to be one and done?

Bought one, got message that ink cartridges that came with it were not authentic. Returned, second one would only print test pages. Returned that one and bought a brothers brand and up and running in 10 minutes. All of the go security junk makes these printers trash

It’s a printer… it prints, nothing good nothing bad it just is.

The only issue i uave is the setup process. It was a bit frustrating.

works ok. little slow printing takes us about 3 min. to get something printed.

It prints. Could be smaller and less awkward. I guess it’s ok

We bought this printer to create labels and this will not print them correctly. No matter what we do. We have another HP printer ( ) and the same labels print correctly every time. We even have issue printing regular sheets. This printer is a hunk of junk. We have had it about 30 days and it is non-returnable, otherwise it wouldn’t be taking up room in the garage. DO NOT BUY!

Unclear operation. Software poor. I would not buy this again.

Very sorry to say this is the most disappointing HP printer we have ever had. Wireless connectivity is very finicky as is the simple task of just printing from our phones & laptops. This has made us totally reconsider using HP ever again. After using them exclusively for 20 years!

The printer often is not available for wireless printing or scanning, but everything is set up correctly and the printer wifi icon is blue. Every time I had to power off and on to make it available online.

This printer makes a weird noise that makes it annoying to keep on all the time. Additionally, it frequently doesn’t print directly from a website, photo etc. You are best off printing everything through the HP app which isn’t always available.