Customer Ratings & Reviews

This is nothing but a printer. I did not do my research, if I had I wouldn't have chosen this printer

HP has the worst personal printers and apps. It was a mistake to buy another one. Even though the printer and wireless network report that it's connected. Windows and the HP Smart and the HP Scan and Capture apps will report it as offline. HP Smart will show it online one second and off the next. Tried to reinstall with HP Smart when it showed as online and then the app said it couldn't connect and to turn on the printer!

This is hands down the WORST printer I have ever purchased. This thing NEVER stays connected to the computer that I use, even if the computer is sitting directly beside it. It is ALWAYS offline and takes FOREVER to print one single page. No, it isn't my internet connection, I have 2G and 5G in my house. This thing is just TERRIBLE. I am so disappointed and regularly frustrated when trying to use it. SAVE YOUR MONEY!! DO NOT BUT THIS PRINTER!!

nice printer but a scam in that I am required to sign up for a monthly plan to use the printer. was Not clearly described in description upon purchasing.

I'd give them a negative number if it was available. This printer did not connect to devices to be able to print. HP did not support their product and did not recognize their warranty for over 3 weeks. There was no way to get help from HP, it's horrible. Won't be buying another HP product anytime in the future.

It’s 2024 and we cannot have simple printer setups. It started out easy enough and then failed to connect on the last step. Ever since then it has been a nonstop circle of trying to reset the printer, find the right support (which there is none apparently), and attempting to connect it to wifi. Do yourself a favor and buy anything else or just go print things at FedEx.

If I could give this printer zero stars I would! I purchased two of them, one for home and one for church. I was only able to print about 52 pages before it completely ran out of ink! Absolutely absurd and ridiculous and now I know why they were so cheap. Do not buy this product if you Don’t want to end up replacing the ink every month

It was good for less than 5 months and now i cant even connect it to WiFi anymore.

Junk. I bought this on Feb. 2, 2025 for simple print tasks. Set up didn't work despite many attempts. Tried to return to Best Buy a little over 2 weeks later but their return window is very short. HP Tech. unable to help with set up.

This has to be the worst printer I have ever purchased, very difficult to set up and connect wirelessly. There are entirely too many steps, connect wirelessly, connect to IP address then connect too your network, and don’t forget locating the IP address and printing the product information page so you can do all of this. I got this cause it was cheaper than CANON but I will be returning to my old reliable Canon . If you want your nerves frazzled buy this printer!

Worst printer to figure out, have to restart every time use it. App is clumsy and hard to figure out, difficult to share printer with others. They keep sending ink even though I have only printed like 30 pages in the last couple months. Worst printer ever purchased.

continue paper jams, then geek squad really sucks, they want to charge me $79.99, to come out and fix a $70.00 HP-ENVY6065e printer, wanted to speak to supervior so geek squad representative hanged up on me...

I have had this for seven months and today was my breaking point. I am sending it to the trash heap. It constantly goes offline and to fix the problem I have to uninstall and reinstall it over and over. I do NOT recommend it AT ALL. Tomorrow I'll buy a printer from a different manufacturer and hope it works better than this machine.

Horrible, died 3 months after purchasing. Ive been an HP customer for over 20 years but the last laptop I purchased and now this printer have been horrible. Im done with this brand.

Maybe I got a defunct unit, but I have tried every fix and it has not worked. Everytime I print with the correct paper, it comes up with a 'mismatch paper' error or it prints way too tiny. I've tried every fix they've offered online, but unfortunately, with my workflow, I can't work with a defunct printer. Immediate return.

Slow low quality bulky heavy it prints ok but very slow. It says its bluetooth but i don't see that option anywhere. Its ac basic printer feels like it's from the 90s but it does print and is only 70 bucks so if you need to print something it'll get the job done

Stopped working after 6 months. Felt incredibly cheap.

The worst printer on the market. Do not recommend to anyone especially the prepaid ink plan. They even send my the wrong one and will not replace or respond. This will force me to cancel the plan and buy a new printer.

Printer stop working in February 2025, I hardly used it.

Without the subscription, it’s a pain to print. Buy it if you’re always printing as it refills automatically for you at a small fee.