Customer Ratings & Reviews

It works, but have its issues. Not the best and also hard to setup. Ink was stuck, it was hard to remove at first.

Very smart in the beginning. After the change of ink cartridge it would not read the ink. So it is dumped in a corner. Ready for annual electronic disposal by our municipality.

Would not recommend. Poor quality, made cheap. Purchase a higher quality one and save yourself the headache.

This is hands down the WORST printer I have ever purchased. This thing NEVER stays connected to the computer that I use, even if the computer is sitting directly beside it. It is ALWAYS offline and takes FOREVER to print one single page. No, it isn't my internet connection, I have 2G and 5G in my house. This thing is just TERRIBLE. I am so disappointed and regularly frustrated when trying to use it. SAVE YOUR MONEY!! DO NOT BUT THIS PRINTER!!

HP has the worst personal printers and apps. It was a mistake to buy another one. Even though the printer and wireless network report that it's connected. Windows and the HP Smart and the HP Scan and Capture apps will report it as offline. HP Smart will show it online one second and off the next. Tried to reinstall with HP Smart when it showed as online and then the app said it couldn't connect and to turn on the printer!

Completely worthless. First, it does not pair to any of my devices. After jumping through some hoops, I find something about having to download an HP printer app. I was pressing buttons to try to get it to turn on and pair, and it tried printing out a sample page, and the paper got jammed. I perform basically heart surgery to extract this piece of paper, and now the printer is flashing yellow. This piece of junk does not work. Avoid it.

Had a hard time settling up. Very difficult for me

Never worked from the start. You have to pay for anything you want best buy to do. Poor service, poor support. Still under warranty but best buy won't do anything without $$$. Last time I shop here. Will do to Amazon again where there is never an issue

Slow low quality bulky heavy it prints ok but very slow. It says its bluetooth but i don't see that option anywhere. Its ac basic printer feels like it's from the 90s but it does print and is only 70 bucks so if you need to print something it'll get the job done

This has to be the worst printer I have ever purchased, very difficult to set up and connect wirelessly. There are entirely too many steps, connect wirelessly, connect to IP address then connect too your network, and don’t forget locating the IP address and printing the product information page so you can do all of this. I got this cause it was cheaper than CANON but I will be returning to my old reliable Canon . If you want your nerves frazzled buy this printer!

continue paper jams, then geek squad really sucks, they want to charge me $79.99, to come out and fix a $70.00 HP-ENVY6065e printer, wanted to speak to supervior so geek squad representative hanged up on me...

I have a printer, but I don’t have it. It disconnects all the time from the Internet and it doesn’t reconnect back easily. I am not going to pay Geek Squad once again to reinstall it.

Unlimited payment for a printer ink cartridge s Absolutely ridiculous to pay for ink you don’t need or use that much of

It’s 2024 and we cannot have simple printer setups. It started out easy enough and then failed to connect on the last step. Ever since then it has been a nonstop circle of trying to reset the printer, find the right support (which there is none apparently), and attempting to connect it to wifi. Do yourself a favor and buy anything else or just go print things at FedEx.

I have had this for seven months and today was my breaking point. I am sending it to the trash heap. It constantly goes offline and to fix the problem I have to uninstall and reinstall it over and over. I do NOT recommend it AT ALL. Tomorrow I'll buy a printer from a different manufacturer and hope it works better than this machine.

If I could give this printer zero stars I would! I purchased two of them, one for home and one for church. I was only able to print about 52 pages before it completely ran out of ink! Absolutely absurd and ridiculous and now I know why they were so cheap. Do not buy this product if you Don’t want to end up replacing the ink every month

I've only had this printer for a couple months. I've printed less than 20 pages. It's a hunk of junk. It will not connect to the internet now. I've tried to print the instructions as stated in the app but they tell me to push a button that's not even there. The app is useless as there is no wifi configurations or reset there either.

Maybe I got a defunct unit, but I have tried every fix and it has not worked. Everytime I print with the correct paper, it comes up with a 'mismatch paper' error or it prints way too tiny. I've tried every fix they've offered online, but unfortunately, with my workflow, I can't work with a defunct printer. Immediate return.

This is nothing but a printer. I did not do my research, if I had I wouldn't have chosen this printer

This ranks as one of the worst purchases I’ve made from Best Buy. It was under $100 so I basically have a copier. It doesn’t have the features it claims. It’s not easy to set up if you don’t have a router unless you want to use your phone as a hot spot. And that’s hit or miss. You have to start from square one every time. It’s a copier.