Customer Ratings & Reviews

Ink runs out after to print of running color print and the ios wifi connection is horrible it does not connect as it should.. always have to reset the network or print wifi in order for it to work

Without the subscription, it’s a pain to print. Buy it if you’re always printing as it refills automatically for you at a small fee.

Stopped working after 6 months. Felt incredibly cheap.

Horrible, died 3 months after purchasing. Ive been an HP customer for over 20 years but the last laptop I purchased and now this printer have been horrible. Im done with this brand.

Printer stop working in February 2025, I hardly used it.

The worst printer on the market. Do not recommend to anyone especially the prepaid ink plan. They even send my the wrong one and will not replace or respond. This will force me to cancel the plan and buy a new printer.

no idea if it works as the setup could never be completed, As it is wifi only I tried every network available, to no avail. Their "support" consisted of reading FAQ's to me and then blaming my network. which has over 15 devices running flawlessly, Like most of HP printers cheaply made and support, when you can understand them, useless

It was good for less than 5 months and now i cant even connect it to WiFi anymore.

It stopped working suddenly and it's outside of the return window. No troubleshooting has worked. The instant ink is very inconvenient. It takes so long to receive the ink and it gets used up very quickly. I rely heavily on printing for studying so it is affecting my school work badly.

Information on Best Buy and HP website misleading. This printer cannot be set up and used fully without a cloud based HP account, so they can mine your data and sell you ink. This printer should be free from HP for the trouble. Or class action lawsuit against HP as it appears all their printers have been like this for two years.

Dont buy it, in order to do anything with app it demands you start a account. What im printing is no ones business! They say they dont collect any documents but they do. Why else would they demand you create a account to use the app? so they can be nosy. Hp is notorious for stealing information

I set up the printer and tried to print… PAPER JAMMED. I fixed the jam several times and the paper still jammed with every attempt after. I never got to actually printer. Gave up after about 5 1/2 hours and heading to return this junk.

Theae are supposed to be plug and play. The error messages aboit the cartridges would not go away. Spent time troubleshooting and then callwd a guy whoni couldn't understand and wasted my time returned it and am upset.

Seems to do the job fine but it is a pain to use. Set up and trouble shooting is quite vauge. Still having trouble getting a pc to connect. Also the color cartrage ca.e dry and the black only printed 40 pages.

This is the absolute WORST printer ever! I had issues with it from the start, but I tried to be patient. Time after time, my print jobs would either take forever to print (meaning, they'd print up an hour later) or they wouldn't even print at all. Owning this printer has been a really frustrating experience, so I finally gave up and bought a different brand.

This has been the worst printer I have ever had. I did the ink program and they charge me all kinds of money and then have the ability to stop my printer if I don't pay the monthly fee. It takes so very long go print and never stayed connected to my network. I just bought a new one and am purchasing my own ink..

After 3 months with it it's starting to print unevenly and weird. Ran the cleaning cycle on it multiple times but the ink doesn't come outor print like its supposed to.

Most frustrating printer EVER! Constantly goes offline and having to reset it. I used all the printer ink with the constant print outs from HP! I dont like the HP app at all.

Having troubles getting it set up. I've tried twice and no results. I will try one more time, I have a person coming to help. I usually don't have any problems with HP printers

I bought this to replace a much older version of this printer. I am so disappointed with this one. The on button is on the back. It's supposed to print 2 sided but only does it with one of my laptops which is not the one I need it the most. It also takes forever to start printing. For some reason HP thinks colored lights and fun noises are a great replacement for quality.