Customer Ratings & Reviews

It’s 2024 and we cannot have simple printer setups. It started out easy enough and then failed to connect on the last step. Ever since then it has been a nonstop circle of trying to reset the printer, find the right support (which there is none apparently), and attempting to connect it to wifi. Do yourself a favor and buy anything else or just go print things at FedEx.

I have had this for seven months and today was my breaking point. I am sending it to the trash heap. It constantly goes offline and to fix the problem I have to uninstall and reinstall it over and over. I do NOT recommend it AT ALL. Tomorrow I'll buy a printer from a different manufacturer and hope it works better than this machine.

The printer took multiple attempts to set up, reset the wireless setting, and get the printing operation to work. Once the printer was working, numerous cleanings and alignments were required to get a document to print somewhat legibly.

Maybe I got a defunct unit, but I have tried every fix and it has not worked. Everytime I print with the correct paper, it comes up with a 'mismatch paper' error or it prints way too tiny. I've tried every fix they've offered online, but unfortunately, with my workflow, I can't work with a defunct printer. Immediate return.

Ink runs out after to print of running color print and the ios wifi connection is horrible it does not connect as it should.. always have to reset the network or print wifi in order for it to work

If I could give this printer zero stars I would! I purchased two of them, one for home and one for church. I was only able to print about 52 pages before it completely ran out of ink! Absolutely absurd and ridiculous and now I know why they were so cheap. Do not buy this product if you Don’t want to end up replacing the ink every month

Never worked from the start. You have to pay for anything you want best buy to do. Poor service, poor support. Still under warranty but best buy won't do anything without $$$. Last time I shop here. Will do to Amazon again where there is never an issue

This printer does not work! Don’t buy it! Warning!!

I've only had this printer for a couple months. I've printed less than 20 pages. It's a hunk of junk. It will not connect to the internet now. I've tried to print the instructions as stated in the app but they tell me to push a button that's not even there. The app is useless as there is no wifi configurations or reset there either.

Dont buy it, in order to do anything with app it demands you start a account. What im printing is no ones business! They say they dont collect any documents but they do. Why else would they demand you create a account to use the app? so they can be nosy. Hp is notorious for stealing information

This is nothing but a printer. I did not do my research, if I had I wouldn't have chosen this printer

Theae are supposed to be plug and play. The error messages aboit the cartridges would not go away. Spent time troubleshooting and then callwd a guy whoni couldn't understand and wasted my time returned it and am upset.

I set up the printer and tried to print… PAPER JAMMED. I fixed the jam several times and the paper still jammed with every attempt after. I never got to actually printer. Gave up after about 5 1/2 hours and heading to return this junk.

no idea if it works as the setup could never be completed, As it is wifi only I tried every network available, to no avail. Their "support" consisted of reading FAQ's to me and then blaming my network. which has over 15 devices running flawlessly, Like most of HP printers cheaply made and support, when you can understand them, useless

This ranks as one of the worst purchases I’ve made from Best Buy. It was under $100 so I basically have a copier. It doesn’t have the features it claims. It’s not easy to set up if you don’t have a router unless you want to use your phone as a hot spot. And that’s hit or miss. You have to start from square one every time. It’s a copier.

Seems to do the job fine but it is a pain to use. Set up and trouble shooting is quite vauge. Still having trouble getting a pc to connect. Also the color cartrage ca.e dry and the black only printed 40 pages.

Without the subscription, it’s a pain to print. Buy it if you’re always printing as it refills automatically for you at a small fee.

You get what you pay for in this printer was the worst I’ve ever used so I did return it

I'd give them a negative number if it was available. This printer did not connect to devices to be able to print. HP did not support their product and did not recognize their warranty for over 3 weeks. There was no way to get help from HP, it's horrible. Won't be buying another HP product anytime in the future.

Would not recommend. Poor quality, made cheap. Purchase a higher quality one and save yourself the headache.