Customer Ratings & Reviews

Ink runs out after to print of running color print and the ios wifi connection is horrible it does not connect as it should.. always have to reset the network or print wifi in order for it to work

I'd give them a negative number if it was available. This printer did not connect to devices to be able to print. HP did not support their product and did not recognize their warranty for over 3 weeks. There was no way to get help from HP, it's horrible. Won't be buying another HP product anytime in the future.

no idea if it works as the setup could never be completed, As it is wifi only I tried every network available, to no avail. Their "support" consisted of reading FAQ's to me and then blaming my network. which has over 15 devices running flawlessly, Like most of HP printers cheaply made and support, when you can understand them, useless

I bought this printer and used it to print about 50 page in the course of its very short, very sad life. Went to print something one day and much like a terrible coworker it didn’t work. Save yourself the time, money and aggravation and stay far away from this printer.

Without the subscription, it’s a pain to print. Buy it if you’re always printing as it refills automatically for you at a small fee.

Dont buy it, in order to do anything with app it demands you start a account. What im printing is no ones business! They say they dont collect any documents but they do. Why else would they demand you create a account to use the app? so they can be nosy. Hp is notorious for stealing information

Theae are supposed to be plug and play. The error messages aboit the cartridges would not go away. Spent time troubleshooting and then callwd a guy whoni couldn't understand and wasted my time returned it and am upset.

I set up the printer and tried to print… PAPER JAMMED. I fixed the jam several times and the paper still jammed with every attempt after. I never got to actually printer. Gave up after about 5 1/2 hours and heading to return this junk.

Seems to do the job fine but it is a pain to use. Set up and trouble shooting is quite vauge. Still having trouble getting a pc to connect. Also the color cartrage ca.e dry and the black only printed 40 pages.

I have never had so many issues with a printer before. If you don’t stay with there insta ink, you will have nothing but problems. Customer service is awful and I but HP cartridges and still have issues. I will never buy another HP printer again

Information on Best Buy and HP website misleading. This printer cannot be set up and used fully without a cloud based HP account, so they can mine your data and sell you ink. This printer should be free from HP for the trouble. Or class action lawsuit against HP as it appears all their printers have been like this for two years.

Worst printer to figure out, have to restart every time use it. App is clumsy and hard to figure out, difficult to share printer with others. They keep sending ink even though I have only printed like 30 pages in the last couple months. Worst printer ever purchased.

It stopped working suddenly and it's outside of the return window. No troubleshooting has worked. The instant ink is very inconvenient. It takes so long to receive the ink and it gets used up very quickly. I rely heavily on printing for studying so it is affecting my school work badly.

Worse ever. After a year they unable the software , Best Buy is not selling anymore and o got a piece of junk in my desk

This is the absolute WORST printer ever! I had issues with it from the start, but I tried to be patient. Time after time, my print jobs would either take forever to print (meaning, they'd print up an hour later) or they wouldn't even print at all. Owning this printer has been a really frustrating experience, so I finally gave up and bought a different brand.

Most frustrating printer EVER! Constantly goes offline and having to reset it. I used all the printer ink with the constant print outs from HP! I dont like the HP app at all.

Junk. I bought this on Feb. 2, 2025 for simple print tasks. Set up didn't work despite many attempts. Tried to return to Best Buy a little over 2 weeks later but their return window is very short. HP Tech. unable to help with set up.

I would not recommend this priner to anyone. Printer is offline all the time. I turn it on and it still reads as being offline and I CAN'T PRINT ANYTHING. SO FRUSTRATING.

Having troubles getting it set up. I've tried twice and no results. I will try one more time, I have a person coming to help. I usually don't have any problems with HP printers

Stopped working after 6 months. Felt incredibly cheap.