Customer Ratings & Reviews

Most frustrating printer EVER! Constantly goes offline and having to reset it. I used all the printer ink with the constant print outs from HP! I dont like the HP app at all.

Information on Best Buy and HP website misleading. This printer cannot be set up and used fully without a cloud based HP account, so they can mine your data and sell you ink. This printer should be free from HP for the trouble. Or class action lawsuit against HP as it appears all their printers have been like this for two years.

Having troubles getting it set up. I've tried twice and no results. I will try one more time, I have a person coming to help. I usually don't have any problems with HP printers

I bought this printer and used it to print about 50 page in the course of its very short, very sad life. Went to print something one day and much like a terrible coworker it didn’t work. Save yourself the time, money and aggravation and stay far away from this printer.

This is the absolute WORST printer ever! I had issues with it from the start, but I tried to be patient. Time after time, my print jobs would either take forever to print (meaning, they'd print up an hour later) or they wouldn't even print at all. Owning this printer has been a really frustrating experience, so I finally gave up and bought a different brand.

It stopped working suddenly and it's outside of the return window. No troubleshooting has worked. The instant ink is very inconvenient. It takes so long to receive the ink and it gets used up very quickly. I rely heavily on printing for studying so it is affecting my school work badly.

Unlimited payment for a printer ink cartridge s Absolutely ridiculous to pay for ink you don’t need or use that much of

I am very disappointed in this printer and regret buying it. If i could i would return it. We have tried to over a month to connect it to our phones. No success. Even our son who is an IT specialist couldn't get it to work. The only support i got from the company was a preloaded printable instruction book. The only reason i bought this one wss for its wireless capabilities. So now its basically useless.

HP ENVY 6065e Printer Compact, stylish, and covers the essentials These 6000 series printers are very stylish, with a small footprint so they can sit on desktop or bookshelf without taking up a lot of room. Setup is pretty easy, with the HP Smart App on a phone or also can be set up using desktop/laptop computer. Once set up and connected to wireless network at home, the whole family can print from several computers, phones, and tablets. Everyone can print from wherever they are! Wife prints recipes and coupons from her Chromebook or phone, son prints schoolwork from desktop and tablet, I print student worksheets, certificates, and calendars from desktop. Print quality is good, no issues with documents and pages with a lot of color look fine for school assignments and work presentations. Scanning is fully adjustable for size and resolution – everything is handled by using the HP Smart App. The HP Smart App guides you through scanning, special printing needs, settings, and shows you ink levels and any error messages that might pop up. The HP Print and Scan Doctor software helps troubleshoot if any issues come up with connection or functions of the printer. It is especially nice to be able to see your ink levels on the computer screen. Speaking of ink, the Instant Ink was something new to me a while back when I got another HP printer to use in the office, but after using it for over a year I have found the Instant Ink to be a good choice – for a small amount per month I always get replacement cartridges shipped before the ink runs out, I get notifications that ink has shipped (with tracking), and I don’t have to decide if I want to print in color and “use up” that color cartridge or stick with black-and-white printing… I can print in color without hesitation, and it doesn’t cost any more from using the color inks. A little bit (or a lot) of color on a printed page makes a lot of difference and always looks nicer, and more professional! If you are wondering whether to use the Instant Ink or not – this printer comes with months of “no charge” for the Instant Ink service to give you a chance to try it out. It is simplest to go ahead and enroll in the Instant Ink when setting up the printer, and you will get an immediate shipment of the larger ink cartridges sent right out so you will get them before the “comes with the printer” cartridges run out. These Instant Ink cartridges hold more ink, so they don’t need to be replaced as often, and with the Instant Ink it’s not a problem anyway as you will get a fresh shipment before you run out of ink. As you go through the first few months of the free Instant Ink program, you will get a good idea of what plan is best for you – and HP sends emails from time to time if you are using either less or more printed pages than your plan supports. There are also “rollover” copies from month to month if you print less pages one month and then more pages the next month. You do need to set up an account with HP to use the Instant Ink, but this is not much more than registering the printer for warranty documentation. I now have 2 HP Printers with the Instant Ink program – an HP OfficeJet Pro 8030 for the office, and the HP ENVY 6050e at home. I have to say I was not sold on the idea before I tried it out, but have found it so convenient and “no worries” about having to run out and buy new cartridges. Overall this is a good printer for home, student, or small home office use. Greetings from Central Georgia!

I bought this to replace a much older version of this printer. I am so disappointed with this one. The on button is on the back. It's supposed to print 2 sided but only does it with one of my laptops which is not the one I need it the most. It also takes forever to start printing. For some reason HP thinks colored lights and fun noises are a great replacement for quality.

I have never had so many issues with a printer before. If you don’t stay with there insta ink, you will have nothing but problems. Customer service is awful and I but HP cartridges and still have issues. I will never buy another HP printer again

This has been the worst printer I have ever had. I did the ink program and they charge me all kinds of money and then have the ability to stop my printer if I don't pay the monthly fee. It takes so very long go print and never stayed connected to my network. I just bought a new one and am purchasing my own ink..

Worst printer to figure out, have to restart every time use it. App is clumsy and hard to figure out, difficult to share printer with others. They keep sending ink even though I have only printed like 30 pages in the last couple months. Worst printer ever purchased.

Had a hard time settling up. Very difficult for me

Stopped working after 6 months. Felt incredibly cheap.

Terrible installation. Issues with the WiFi setup wizard. Took my dad more than an hour to figure out the wizard. He had to try to download the SmartHP app on his cell phone, download the smart print app on his pc. Restarted the phone, the pc, the printer. It was a nightmare trying to walk him through the process on the phone. Not senior-friendly, lol

Printer stop working in February 2025, I hardly used it.

Junk. I bought this on Feb. 2, 2025 for simple print tasks. Set up didn't work despite many attempts. Tried to return to Best Buy a little over 2 weeks later but their return window is very short. HP Tech. unable to help with set up.

Unhappy. Does not respond well. Seems to disconnect if not in use and it takes a while And many tries to get it to print again. Almost as if it’s sleeping.

Constantly goes off line. After some research I find a common problem. All drivers up to date, and connections valid. I would advise not to purchase this item. Just like flushing your money down the drain.