Customer Ratings & Reviews

Printer is not connecting to any of our devices, we have tried multiple times. Doesn’t help that Best Buy is making it impossible to return or get an exchange due to it being over the 15 day return policy. Most stores allow a 30 day return policy, Best Buy seriously 15 days? With the holidays we did not get around to connecting the printer right away. HORRIBLE! The only way they will do a return is if we pay a $50 membership, that’s ridiculous!

Hp requires subscription on their ink. I replaced my credit card once and didn’t update with them. My printer got disabled and locked by Ho remotely. It’s ridiculous that I own the unit and they locked it. I’ll never ever go back to hp

DO NOT BUY THIS PIECE OF JUNK. THERE IS NO QUALITY CONTROL AT HP -- IT IS IMPOSSIBLE TO PRINT, ENDLESS PAPER JAMS. IF WHAT YOU WANT TO PRINT IS IMPORTANT, AND YOU DON'T WANT TO SPEND AN ENTIRE DAY AND A WHOLE REAM OF PAPER, DO NOT BUY THIS PRINTER.

It was hard to set up. Once I got it set up the ink cartridges did not last long. I replaced the Cartridges but got an error message that something was wrong with the cartridges. I ended up ordering 2 different set and still have an error message and nothing will print.

Worst printer ever. I have issues printing with this machine EVERY SINGLE TIME. I've had to call HP support ten times and that's always an issue too. The number of times I just went to Office Depot to print because this machine gave me such a headache is ridiculous.

I promise it is not worth it. Only problems. Doesn't print anything correctly, ink costs a fortune, impossible to understand the icons or interface on the actual printer, pain to connect to wifi. The most useless and horrendous product I've ever bought. At some point in your workflow you will want to throw it out the window. Save yourself!

When I first bought my HP printer, I loved it! Everything was printing at ease, but after about a year, the pages are smearing and now it won’t print or connect to anything at all. I wish I knew that it wasn’t going to be a long-term product before buying it.

I could not get it to sync wirelessly to my lap top or any of my other devices. I had to return it. Got a different one epson. Works fantastic.

Nice printer but I did not realize it was cable less! I do not want to be stuck in the cloud for printing.

The printer does not hold up to recommendation. It is always offline. It does not print in color, and it is a color printer. When troubleshooting the issues, it states the printer is off, but it is not off. Would not recommend and returning this item to Best Buy.

Beware Big Brother instant ink program. The printer sends your information to HP. that means that Hp has access to your network and any equipment attached to it. Bye, bye privacy. What could go wrong? Once I fully understood what was going on, and had been harassed by the program, I sent the printer with the cartridges to recycling.

They uodated the firmware on all their printers FORCING YOU TO ONLY USE HP INK CARTRIDGES. Do not support this company. I bought bulk ink that is now useless.

Having a differcult probably setting up up wifi, with no help from hp.

Every single time I need to print, this printer has issues. The app and the printer are not aligned whatsoever (app always says printer is fine) while it fails to print. You shouldn’t have to restart a printer every time u want to print.

DO NOT BUY THIS PIECE OF.... you might be able to get 20 prints out of a cartridge.......but they want you to Singh up for automatic delivery of print cartridges.........(and that's how they get ya)

Could not get it to work. Spent 4 hours on this to no avail. Try to get a real person from HP on the phone? Another waste of time.

This printer isn't user friendly at all. Is so hard to connect to the pc. tried to scan with no luck. is slow printer too & the quality of the print isn't good.

It’s slow! My last HP printer was so much better and it had buttons on it! So disappointing! It gets kicked off WiFi constantly and I have to unplug and plug it back in once a day!

Goes OFFLINE constantly. Have to unplug/replug to fix. Known issue to HP.

Connectivity becomes a problem after a year. The most unreliable printer and brand.