Customer Ratings & Reviews

Do not buy HP printers unless you want to be controlled by the number of pages you print! 1. They charge when they feel like it. 2. They say that you can use your own purchased ink on the printers but they don’t work. 3. They charge a dollar per page for extra pages printed. 4. If you decide to opt out of their program, they won’t let you use the left over ink cartridges that are in the house. If you print a lot, do yourselves a favor and don’t purchase this printer.

The printer itself is fine. For the dollar amount, it prints fine. However, the app required to print with it, the HP ink subscription, and the HP website are absolutely terrible. My ink cartridges 'stopped printing' because I cancelled my instant ink subscription. So to clarify, the ink I already received cannot be used because my subscription was cancelled. Asinine. The setup is frustrating. The initial ink cartridges last for only a short time. And the help is nonexistent. Do not buy this product. Buy something without a subscription.

The printer is fine but getting enrolled in the automated 3-month free ink cart replacement program is a problem for me. I need to speak with a real person to get me enrolled. I will upgrade my review to a 5 if this is accomplished. Please contact me !

HP builds their printers with planned obsolescence. You will be lucky to get 8 months before it fails. When you call support to get assistance you will be told that there is nothing you can do. They will offer you a service for 6.99 per month where they send you a crap printer and charge a fee for a limited supply of ink and a per page charge if you need more. Yay capitalism!