Customer Ratings & Reviews

DO NOT BUY. Long time HP customer and always had good experiences with their printers. I try to buy good quality printers but this model has been a disappointment since I purchased this a few months ago. Printer constantly loses WiFi connection and so I have to unplug to reset. Critical error displays randomly so need to unplug to fix that. Print cartridges print low quality as if low on ink but ink levels are full. Then there is NO support from HP to fix any of these issues. Buyer beware.

Great printer for everyday needs. Does not take up too much space.

Works well, as is advertised and she's exactly what it needs to do.

Big disappointment. This machine does not fuction with user friendly ease. Very sad that hp would build such a crappy copier. I've always used hp printers, but the next one will not be a hp.

Uses ink cartridges up fast, tend to paper jam a lot even though cannot find a paper jam.

Just what I needed for my to print for my home office

My new printer is amazing, i love best buy for selling this model.

As expected, but upset the sales guy didn't mention that no printer cable was included. Had to make a separate trip to buy one.

Very good product and does everything without any hiccups

Had my Ho 6100e all in one printer-about a month after the second week I started having problems and called customer support, I purchased the 4 year service plan, I was advised that I had to take it to the store which I had and they exchanged it for a new one which was great, they asked me if I wanted to purchase a service plan and I told them I already ready bought the plan, they advised me it’s only a one time service plan that’s good for 4 years and I would need to buy another 4 year plan which I opted out, I wouldn’t have bought it if it was explained to me, very deceptive.

It was a quick and easy purchase and they took my old printer

Was told this was an easy set up, and was not. Printer would not connect to laptop. Returned it and was told the printer was supposed to be an easy set up and likely a malfunction and got a new one. Second printer was able to connect but one my wifi disconnected from printer it not longer connects. I tried reinstalling the printer to laptop and shutting it off for 5 min then re-starting it and re-connecting to wifi. My laptop says it’s connected to printer but the printer is not getting a response to print what is needed, tried printing from my phone and same thing. I also bought a USB cord for an emergency if my printer would not respond to my computer sending a document to print, plugged the usb to printer and laptop and still did not respond and was not able to print anything. Only had it for less than a month and second printer. Don’t waste your time.

Dissapointed in the longevity and quality of this printer. It was excellent when I first got it, and now, after light use, it prints all my photos out with a reed tint - even photos that have minimal red in them. No matter what I do, the printer can't correct the printing issue. Really hoping that HP will help me and replace this item or accept a return with a full refund. Bummer.

Nice printer, haven't had any problems with it yet.

Set up was more difficult than it should have been

I'm not sure I'm using the printer to it's max. One big plus is being able to print directly from my Phone printing phone.

Couldn’t connect with computer and geek couldn’t help even with my membership.

I have a brand new iMac and bought this brand new printer. After 7 hours and 41 minutes with IT at Best Buy, HP and Apple no one could get this printer to talk to my new computer. It kept saying "expired certificate" when we tried to print, and no one could find out what that meant. We installed and uninstalled 8 times. It never worked. Then HP's solution was to send me a refurbished printer. Not acceptable. I need to do more research on printers that work well with iMac.

It’s very slow and paper continues to get jammed! Thinking about taking it back and exchange it

sleek looking, but slow to start printing. It was on sale, and only 99.00 so was expecting a basic printer.