Customer Ratings & Reviews

I am not happy with this printer. I have been unable to successfully replace ink cartridges. Nor have I been able to print double-sided in a reasonable period or time. The only reason that I have not returned it is because I keep hoping I will get it to work.. I had an HP printer for many, many years and it worked very well, so I am disappointed.

Pretty bad. Connecting printer to wi-fi was problematic. Service went on and off, mostly off. Required extensive reprogramming. Finally reconnected my old HP printer, and that's working just fine. Wouldn't recommend.

Absolutely the worst printer ever!!! Constantly going off line in the middle of print jobs. Trying fixing it online and the app to no avail. Tried calling HP and they told me I didn't have an account which is not accurate. Do yourself a favor and pay a little bit more and don't buy this printer.

This is a purchase i regret its very large for its size even though it appears to be of a smaller size in images. It has a very long warmup when powered on also. Every function seems to be slow not very responsive and it's to loud when doing a printing job.

I have bought 2 HP Envoy 6555e printers n the past few months. Installing each to computers in my ho,e network was an ordeal. Trying to work with HP compounds the ordeal. I finally paid an outside service, SnartTechRestore, to solve the problems.

I am really sorry I bought this printer. It was easy enough to set up but continually goes offline / refuses to print. When it does print, it is SLOW. I specifically asked whether it would resize and was told it would. I have searched the printer menu itself and online help. When I finally found the word CUSTOM on the menu pad, it said this option was not available on this printer. Disappointed and frustrated. And, of course, Geek Squad doesn't make house calls anymore...

Big disappointment. This machine does not fuction with user friendly ease. Very sad that hp would build such a crappy copier. I've always used hp printers, but the next one will not be a hp.

Unable to connect. Continue to receive fatal error messages attempted all troubleshooting steps multiple times, it still does not work. HP does not have a formal customer service number to help walk you through resolving the errors.

Constant disconnect from internet. Every time it goes to sleep the internet has to be refigured.

It’s very slow and paper continues to get jammed! Thinking about taking it back and exchange it

sleek looking, but slow to start printing. It was on sale, and only 99.00 so was expecting a basic printer.

I have always used HP products. This printer's power cord did not stay engaged. I then returned the printer and got the same model and had the same problem of the power cord not staying engaged.

Guess I didn't pay attention that you can't enlarge or reduce the size of the copy you want to make. Not how I feel yet about using the app to print.

Set up was more difficult than it should have been

I can't recommend this printer at all. I recently purchased this to replace an old HP Envy 4520. I'm constantly fighting with network/connection issues using Wi-FI 6. The printer will constantly lose it's internet connection. The only way to get it back online is to restart the printer and search for the printer with the HP Smart app.

I have a brand new iMac and bought this brand new printer. After 7 hours and 41 minutes with IT at Best Buy, HP and Apple no one could get this printer to talk to my new computer. It kept saying "expired certificate" when we tried to print, and no one could find out what that meant. We installed and uninstalled 8 times. It never worked. Then HP's solution was to send me a refurbished printer. Not acceptable. I need to do more research on printers that work well with iMac.

Have used every suggestion and this printer will not do wireless. Had to dig out old cable

I recently got the HP Envy 6155e All-in-One Printer in white for my home, and I couldn’t be happier with its performance! As a woman in my 50s, I wanted something that was reliable, easy to use, and versatile enough to handle all of my printing, scanning, and copying needs—and this printer has checked all the boxes. First, the setup was a breeze. I’m not super tech-savvy, but the step-by-step instructions were simple to follow, and I had it connected to my Wi-Fi in no time. The white design of the printer is sleek and stylish, blending perfectly with my home office décor. It’s compact too, so it doesn’t take up much space, which is great since I didn’t want a bulky machine. I mainly use the printer for general home tasks—printing documents, photos, and making copies—and it has performed wonderfully in all areas. The print quality is excellent, whether I’m printing in color or black and white, and the prints come out crisp and clear every time. I’ve even printed a few family photos, and they look just as good as ones from a professional photo lab! One feature I really appreciate is the wireless printing. I can print from my phone or tablet with ease, which has been super convenient when I’m in another room and need something printed quickly. The HP Smart app is user-friendly and makes everything so seamless. The scanning and copying functions are equally easy to use, and I love that everything is done from one compact machine. Another bonus is that it comes with 3 months of free ink through the HP Instant Ink program, which takes the hassle out of worrying about running out of ink. The printer keeps track of the ink levels and automatically orders more when needed—what a great idea! Overall, the HP Envy 6155e has been a fantastic addition to my home. It’s reliable, efficient, and stylish, and I highly recommend it to anyone looking for a versatile all-in-one printer that can handle both everyday tasks and special projects with ease!

Dissapointed in the longevity and quality of this printer. It was excellent when I first got it, and now, after light use, it prints all my photos out with a reed tint - even photos that have minimal red in them. No matter what I do, the printer can't correct the printing issue. Really hoping that HP will help me and replace this item or accept a return with a full refund. Bummer.

I have had nothing but problems with the installation, printing, and ink cartridges sent from instant ink. I am ready to take the whole thing back after spending hours and days trying to fix the problem.