Customer Ratings & Reviews

I set the printer up and found it would print some files and not others. I used the GEEK Squad online assistance. They initially claimed that the setup had a problem. After their remote deleting and setting it up 3 times over 2 hours, they still could not get it to print my bank statement (which I have been printing regularly for 20 years with my former printer), or 4 pages selected from an online manual, and they concluded that the problem was with the files, and not the printer. The next morning, I tried printing a 1-page statement from Vanguard, all to no avail. I returned the printer and got my money back.

Very good product and does everything without any hiccups

Had my Ho 6100e all in one printer-about a month after the second week I started having problems and called customer support, I purchased the 4 year service plan, I was advised that I had to take it to the store which I had and they exchanged it for a new one which was great, they asked me if I wanted to purchase a service plan and I told them I already ready bought the plan, they advised me it’s only a one time service plan that’s good for 4 years and I would need to buy another 4 year plan which I opted out, I wouldn’t have bought it if it was explained to me, very deceptive.

Do not buy. The connection thru WiFi never worked for me. I tried USB and it would print half a page and freeze. I had to uninstall and reinstall software and drivers repeatedly and finally gave up and returned it. Stressful and terrible awful product

It was a quick and easy purchase and they took my old printer

Can't get it to work. Can not figure out the problem. should no be this difficult.

Was told this was an easy set up, and was not. Printer would not connect to laptop. Returned it and was told the printer was supposed to be an easy set up and likely a malfunction and got a new one. Second printer was able to connect but one my wifi disconnected from printer it not longer connects. I tried reinstalling the printer to laptop and shutting it off for 5 min then re-starting it and re-connecting to wifi. My laptop says it’s connected to printer but the printer is not getting a response to print what is needed, tried printing from my phone and same thing. I also bought a USB cord for an emergency if my printer would not respond to my computer sending a document to print, plugged the usb to printer and laptop and still did not respond and was not able to print anything. Only had it for less than a month and second printer. Don’t waste your time.

Do not like on and off at rear of printer. It should be on front somewhere.

As expected, but upset the sales guy didn't mention that no printer cable was included. Had to make a separate trip to buy one.

I am not happy with this printer. I have been unable to successfully replace ink cartridges. Nor have I been able to print double-sided in a reasonable period or time. The only reason that I have not returned it is because I keep hoping I will get it to work.. I had an HP printer for many, many years and it worked very well, so I am disappointed.

Right now have been unable to set up. Ord does not stay plugged in to printer, when can get to turn on says errror and printer not working. Called Geek squad, unfortunately had bad accent couldn't understand him. Need to return, replace or forget new printer.

sleek looking, but slow to start printing. It was on sale, and only 99.00 so was expecting a basic printer.

It’s very slow and paper continues to get jammed! Thinking about taking it back and exchange it

Guess I didn't pay attention that you can't enlarge or reduce the size of the copy you want to make. Not how I feel yet about using the app to print.

Absolutely the worst printer ever!!! Constantly going off line in the middle of print jobs. Trying fixing it online and the app to no avail. Tried calling HP and they told me I didn't have an account which is not accurate. Do yourself a favor and pay a little bit more and don't buy this printer.

I am really sorry I bought this printer. It was easy enough to set up but continually goes offline / refuses to print. When it does print, it is SLOW. I specifically asked whether it would resize and was told it would. I have searched the printer menu itself and online help. When I finally found the word CUSTOM on the menu pad, it said this option was not available on this printer. Disappointed and frustrated. And, of course, Geek Squad doesn't make house calls anymore...

Big disappointment. This machine does not fuction with user friendly ease. Very sad that hp would build such a crappy copier. I've always used hp printers, but the next one will not be a hp.

I can't recommend this printer at all. I recently purchased this to replace an old HP Envy 4520. I'm constantly fighting with network/connection issues using Wi-FI 6. The printer will constantly lose it's internet connection. The only way to get it back online is to restart the printer and search for the printer with the HP Smart app.

I recently got the HP Envy 6155e All-in-One Printer in white for my home, and I couldn’t be happier with its performance! As a woman in my 50s, I wanted something that was reliable, easy to use, and versatile enough to handle all of my printing, scanning, and copying needs—and this printer has checked all the boxes. First, the setup was a breeze. I’m not super tech-savvy, but the step-by-step instructions were simple to follow, and I had it connected to my Wi-Fi in no time. The white design of the printer is sleek and stylish, blending perfectly with my home office décor. It’s compact too, so it doesn’t take up much space, which is great since I didn’t want a bulky machine. I mainly use the printer for general home tasks—printing documents, photos, and making copies—and it has performed wonderfully in all areas. The print quality is excellent, whether I’m printing in color or black and white, and the prints come out crisp and clear every time. I’ve even printed a few family photos, and they look just as good as ones from a professional photo lab! One feature I really appreciate is the wireless printing. I can print from my phone or tablet with ease, which has been super convenient when I’m in another room and need something printed quickly. The HP Smart app is user-friendly and makes everything so seamless. The scanning and copying functions are equally easy to use, and I love that everything is done from one compact machine. Another bonus is that it comes with 3 months of free ink through the HP Instant Ink program, which takes the hassle out of worrying about running out of ink. The printer keeps track of the ink levels and automatically orders more when needed—what a great idea! Overall, the HP Envy 6155e has been a fantastic addition to my home. It’s reliable, efficient, and stylish, and I highly recommend it to anyone looking for a versatile all-in-one printer that can handle both everyday tasks and special projects with ease!

Have used every suggestion and this printer will not do wireless. Had to dig out old cable