Customer Ratings & Reviews

Set up was more difficult than it should have been

This is a purchase i regret its very large for its size even though it appears to be of a smaller size in images. It has a very long warmup when powered on also. Every function seems to be slow not very responsive and it's to loud when doing a printing job.

I have bought 2 HP Envoy 6555e printers n the past few months. Installing each to computers in my ho,e network was an ordeal. Trying to work with HP compounds the ordeal. I finally paid an outside service, SnartTechRestore, to solve the problems.

Pretty bad. Connecting printer to wi-fi was problematic. Service went on and off, mostly off. Required extensive reprogramming. Finally reconnected my old HP printer, and that's working just fine. Wouldn't recommend.

I have a brand new iMac and bought this brand new printer. After 7 hours and 41 minutes with IT at Best Buy, HP and Apple no one could get this printer to talk to my new computer. It kept saying "expired certificate" when we tried to print, and no one could find out what that meant. We installed and uninstalled 8 times. It never worked. Then HP's solution was to send me a refurbished printer. Not acceptable. I need to do more research on printers that work well with iMac.

Very difficult to install! Had to pay someone to install for me.....

The off/on button doesn’t seem to work. I have had to unplug it to reboot.

Unable to connect. Continue to receive fatal error messages attempted all troubleshooting steps multiple times, it still does not work. HP does not have a formal customer service number to help walk you through resolving the errors.

touch screen goes unresponsive, HP smart cannot find printer occasionally.

Dissapointed in the longevity and quality of this printer. It was excellent when I first got it, and now, after light use, it prints all my photos out with a reed tint - even photos that have minimal red in them. No matter what I do, the printer can't correct the printing issue. Really hoping that HP will help me and replace this item or accept a return with a full refund. Bummer.

Not real proud of this product witch makes it hard to install a cell phone downloading 'i have yet too connected my ceel android phone, that because there's to much sales option on the unit,what happened to the easy way

I have always used HP products. This printer's power cord did not stay engaged. I then returned the printer and got the same model and had the same problem of the power cord not staying engaged.

Uses ink cartridges up fast, tend to paper jam a lot even though cannot find a paper jam.

I have had nothing but problems with the installation, printing, and ink cartridges sent from instant ink. I am ready to take the whole thing back after spending hours and days trying to fix the problem.

The printer is very slow. The ink is expensive. When the printer goes to sleep, it cannot be woken up by sending a document to the printer, or pressing the power button. In fact, the power button does absolutely nothing. The only way to wake the printer up is to unplug it and plug it back in. Then you have to wait three or four minutes for it to boot up.

It’s a very complicated printer to set up lots of functions I’m suppose to have still do not work. Called the help line for help and their suggestion was to return it : Did not expect that from from anyone representing a HP product:(

Constant disconnect from internet. Every time it goes to sleep the internet has to be refigured.

Very disappointed. It does not take legal sized paper as my HP 5510 Envy does. It does not print when it says it is - I have to unplug it and plug it in again to make it print - even though it shows it is connected to the internet

The worst printer I have ever owned and I always buy HP!! Set up was a nightmare. Was not able to connect to the app or instant ink. Once set up it was very noisy and did not print properly. Everything had lines across the pages. I aligned the cartridges, I cleaned the cartridges, I changed the cartridges. I ended up returning the printer.

Picked up this printer because my other HP printer broke after two years. This new one lasted less than 24hrs before it had a cartridge issue that couldn’t be resolved even after troubleshooting with HP customer support over the phone. It printer about 40 pages before having the issue. I was told I could wait 7-10days for a replacement cartridge but was over that idea so I swapped it out for a canon printer