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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 4483 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 4,483 reviews
  • Rated 2 out of 5 stars

    Disappointing purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it at all….or I don’t like not having a manual included in the box so I can figure out how to print, fax and scan. Can’t get any help from HP and only other alternative is 45-60 min on phone with Geek Squad

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product (hp printer) it's so easy to use, you will love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Omerta1981

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does everythng that we needed, and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use i just want to learn how to send copies to the printer from my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy ordering - quick delivery - everything was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast printing, all in one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy enough and I was printing wirelessly in no time. Prints fairly fast. Very basic functions but good to have. Cartridges aren't overly expensive as the $40-$50 printers out there. I did notice a fast start up after the printer was reconnected after several days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and connect. Printer works great and fast.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Avoid this printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was a real let down and was very difficult to sync with our WiFi network. After 3 months I returned it to Best Buy and exchanged it for a Brother wireless printer that works great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad for under 200

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best printer for under 200 range, great quality and cheap ink

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good advice from knowledgeable store employee. Very sarisfied

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Pretty cool, it tells you when you need more ink .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, it will order ink for you, you can print from any where. Remotely , from your phone. nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for the value! The RGB status lights are a wonderful touch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great simple printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best basic printer I’ve ever purchased. Easy to set up, has no problems connecting to WiFi or other devices, reasonably priced, and best part is the convenience of printer automatically sends signal to have ink ordered and delivered to house when its running low

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well at first then stopped working after a few months

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Constantly goes OFFLINE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected from this printer. It constantly goes offline. I have it paired with my Dell Inspiron 15 5000 but I can't print because it keeps going offline. I have to unplug this printer every time I need to print just to bring it back online. It a huge inconvenience and I hate I wasted my money. Not satisfied at all.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to learn that your printer has failed to maintain a reliable connection and has gone offline so often. I can wholly understand why you’re so frustrated, considering that you need to unplug and reset the printer every time you need to use it. I want to help you remedy this situation, so I’ll point you toward some resources I hope will accomplish that goal.

      First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
      - support.hp.com/us-en/topic/diagnostics

      If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Hp Printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printing things out were good. getting everything set up was a hassle. bought photo paper and the ink was all smeary and we had to buy a cord that all we need was to plug into the back and it wasn't even plugged into anything on the other end. Made no since at all . Was very disappointed because I know hp can be a good brand.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Chel.

      I’m sorry to hear that your printer was so difficult and confusing to set up, and that you experienced poor print quality with photo paper. I can readily understand why you’d be disappointed after such a problematic start to owning the device. I want to help you get the printer installed and working to your satisfaction, so I’ll provide a resource aimed at making that happen.

      I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift and it was well received. No problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My awesome printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love !! Gave installed it and he was professional and very kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pastor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice. Easy to connect and use. Remote printing succesful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Economical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one printer.This product is one of a kind and my kids are enjoying it

    I would recommend this to a friend