Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple printer. Unable to purchase the upgraded printer we wanted.
I would recommend this to a friend Worst printer ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible decision to buy this printer. You cannot just print, you to disconnect it, reconnect it, then accept a security document, before printing. Now, it won't connect to wifi, after trying every troubleshooting option they told me to try. I waited too long to return it, so I have ordered a different brand. Would not recommend it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Teresa.
I’m sorry that you’ve had such a dreadful experience with your printer. It’s no surprise you’re at your wit’s end, considering the printer did not perform reliably and now won’t connect to your Wi-Fi network at all despite your troubleshooting efforts. I want to help you resolve the situation, so I’ll direct you to a resource and some information I hope will make that happen.
I can’t tell from your review whose troubleshooting advice you followed – whether it was from the retailer or from HP support – so if you’ve not done so already, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product. Wish it had some on board controls instead of forcing you to use the app all the time!
I would recommend this to a friendMaybe okay if you don't use a mesh network.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this printer would do okay as long as you do not have mesh network. It does not stay connected with Google mesh and hp support said we'd have to have someone reprogram our router to resolve the issue. Not having a touch screen means that if you cannot connect it to your phone or computer via hp smart app you are essentially left with an unattractive paper weight.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new printer it does everything I wanted in a printer
I would recommend this to a friend printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good printer it needs only two cartridges of in instead of 5 like our old one very nice size
I would recommend this to a friendDo not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this printer at first, but now I am starting to think it is more trouble than it’s worth. Paper gets jammed a lot even though I put the recommended amount in the tray, the buttons are slightly hard to remember what they are for. There aren’t very many features.
No, I would not recommend this to a friendNever again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought and returned this printer twice. Spent hours with HP techs trying to get either of them to work for more an hour. We've always been pleased with HP products but...
No, I would not recommend this to a friendScanner feeder not working and still no ink
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ran out of ink cartridge which in the first few couple days. The online says ink cartridge was sent three weeks ago, and I’m still waiting on it. I ended up having to go out and buy my own.The scanner keeps not working for the feeder. Very disappointing when I’ve only had this for less than a month.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gail.
I’m sorry that you’ve had such a disappointing experience with your printer. I can wholly understand why a long wait for ink and problems with the scanner and document feeder would add up to a poor start to ownership. I want to help you resolve the printer issues, so I’ll provide some resources aimed at making that happen.
I can’t tell from your review whether your trouble is with the scanner or the document feeder. If it’s a scanner issue, I recommend you visit a page on our support site where you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the trouble is with the feeder, I suggest you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Envy Pro All In One worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good printer. I do wish the ink would last longer though. But it works for what I need to do.
I would recommend this to a friendSolid printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty solid all in one printer. Fairly no frills, but will get the job done, most likely.
I would recommend this to a friendHP Envy 6455e Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had so much trouble getting it to print. Did work for a few days and then said printer not online. Spent almost 2 hours on the phone with HP trying to fix it. He couldn't and said we needed to return it. Ended up we noticed a paper jam which the printer does not say. Uses a lot of ink. Sorry that we bought this.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect home printer. We were lucky to find it at North Attleboro. Sale clerk VERY nice and helpful!
I would recommend this to a friendNeed an App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Wasted lots of paper. Scan feature is great
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad you like your printer’s scan feature, I’m sorry that setup was difficult and that you went through a lot of paper completing the process. It’s no surprised that you feel put off here. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to keep unplugging and plugging it back for connection.
No, I would not recommend this to a friend 0-1 star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning, it would never connect to WIFI. the 6 months of free instant ink was the printer spitting out 11 pages of how to connect to wifi that I followed and it never worked, then it showed all ink gone.
No, I would not recommend this to a friendGreat printer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. it does have a feeder, fax and air print which works really well. The ink option is very reasonable and very convenient. This is an upgrade for me from my last printer so if you do not have the ability to air print then you are missing out!
I would recommend this to a friendWorst printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well and the ink finishes quick WORST EXPERIENCE WITH BEST BUY will never recommend anyone.
No, I would not recommend this to a friendHp printers suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner is horrible. Only scans 2 pages and timesout. Complete waste of money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rock.
I’m sorry to hear that your printer’s scan function has performed so poorly. Your review is brief, but it’s easy to understand why the device scanning only two pages before timing out would be a tremendous letdown. I want to help you remedy this situation, so I’ll direct you to some resources I hope will meet that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If the scanner’s performance does not improve, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Decent for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions on installation could be better. Forcing installation via an app also isn't a good idea.
I would recommend this to a friend