Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
Dont choose HP
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it. HP makes printing so difficult and not user friendly. installed new HP ink and it wouldnt recognize the cartridges. unable to print now whatsoever
No, I would not recommend this to a friendGreat printer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. it does have a feeder, fax and air print which works really well. The ink option is very reasonable and very convenient. This is an upgrade for me from my last printer so if you do not have the ability to air print then you are missing out!
I would recommend this to a friendDecent for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions on installation could be better. Forcing installation via an app also isn't a good idea.
I would recommend this to a friendHp printers suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner is horrible. Only scans 2 pages and timesout. Complete waste of money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rock.
I’m sorry to hear that your printer’s scan function has performed so poorly. Your review is brief, but it’s easy to understand why the device scanning only two pages before timing out would be a tremendous letdown. I want to help you remedy this situation, so I’ll direct you to some resources I hope will meet that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If the scanner’s performance does not improve, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Need an App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Wasted lots of paper. Scan feature is great
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad you like your printer’s scan feature, I’m sorry that setup was difficult and that you went through a lot of paper completing the process. It’s no surprised that you feel put off here. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
0-1 star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning, it would never connect to WIFI. the 6 months of free instant ink was the printer spitting out 11 pages of how to connect to wifi that I followed and it never worked, then it showed all ink gone.
No, I would not recommend this to a friend- Pros mentioned:Print quality
You get what you pay for..... well not really
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this printer at all. I followed the simple 3 step installation instructions and could never get the printer to connect to Wi-Fi via the phone app. I waited around 10 minutes with it telling me setup was in progress and finally gave up. I then connected it via USB, which it responded to immediately, entered the network settings and got it to connect. I had no complaints about the print quality. The scanner is a different story. I tried a 300 dpi scan and while a bit slow, no problems. I then tried it on 1200 dpi and it took approx 9 minutes to complete the scan. The software is clunky and slow to respond and the printer itself has no hardware controls. Bottom line, this is a piece of junk compared to what HP usually produces
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Dave.
Thanks for the review and the description of your experience. While I’m glad you like the print quality, I’m sorry to hear that the printer did not connect wirelessly, and also that it took so long to scan at the higher resolution. It's unfortunate that you had to spend so much time waiting for the scan. That said, let’s see if we can make some adjustments to improve the efficiency of this feature going forward.
While scan speeds vary based on the complexity of a document, waiting that long for a scan to complete shouldn’t be happening. I recommend you try updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/c02919168
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Setup and connectivity issues - returned to store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever (over last 30 years) in setting up printer. Spent hours on phone with HP tech - never could get it to print - apparently connectivity issues, printer cartridge issues, etc. Spent an entire day trying to get it setup and working - HP techs gave up and said return it to Best Buy which I did.
No, I would not recommend this to a friendFrustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to add to my computer. Called store and the qere less than helpful.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cindy.
I’m sorry that your printer has not connected to your computer like it should, and that you’ve not received the support you need. Your review is brief, but your predicament and frustration are clear – and wholly understandable – so I’ll guide you to some resources I hope will help you get the device connected and set up.
First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with connectivity, setup or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Printed photos on it, turned out great. Printed word documents on it with no problems. Like the wireless capabilities of it. Also signed up for the ink jet delivery. It works on the number of pages you use and then reorders the inkjet for you.
I would recommend this to a friendJesusisKing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall printer. Not many controls on printer itself. Must use computer software
I would recommend this to a friendWorks OK but does not intergrate with Adobe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Generally OK. Auto feed for scanning does not work well with Adobe so the HP app must be used.
I would recommend this to a friendGreat Printer, but……
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer but ink was difficult to get in & where is the power button?
I would recommend this to a friendInk refills are expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is great but ink refills are pretty costly.
I would recommend this to a friendNever again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought and returned this printer twice. Spent hours with HP techs trying to get either of them to work for more an hour. We've always been pleased with HP products but...
No, I would not recommend this to a friendAverage Printer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's your basic printer, I like to think I'm pretty techy at 24 years old, and sometimes this printer baffles me. It's definitley not user friendly in my opinion. It's not a touchscreen like I would think, it's not a screen at all. HP also sucks the ink like crazy. Will probably be my last HP printer.
No, I would not recommend this to a friendNONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is much better than the Cannon that it replaced!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBlack Ink, Finally!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy to find the Black. Was looking for the XL, but seems to be non-existent! Then I decided 2 regular might be better anyway and not risk drying out since this is for our home printer.
I would recommend this to a friendGreat concerns about purchasing any HP product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had great concerns about purchasing any HP product due to their history of not being upgradeable, using old technology, poor software for configuration and use (not intuitive) and not having their own factories making their product. Associate insisted HP was good because other associates owned them.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered difficulty or information that has led you to question HP products. I can’t tell from your review whether you bought one of these printers or any made by HP, but I’ll nonetheless provide some information and resources aimed at helping you get the most from this model and at least know that support is available in case you need it.
First, to learn more about this printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides on our support site here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
This printer is part of our HP+ line. You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
If you need further assistance with anything, you can contact us directly and we’ll help you assess the situation and find a solution. HP+ printers such as this model come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after couple of months wont print at all
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nathalie.
I’m sorry to learn that your printer stopped working. I can wholly understand why that would be an unwelcome surprise, especially after you’d had the device only a couple of months. I want to help you get the printer working again or otherwise resolve the situations, so I’ll provide some resources aimed at making that happen.
First, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity, which I suspect might play a role here. If not, then on the same page, you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187516
If the printer still won’t work, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support