Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
GREAT SERVICE BY MONICA!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This experience could not have gone smoother. I had to return another printer that was giving me issues, and pickup a new printer. Monica was fantastic - prompt, kind, very efficient and professional. She is one of your greatest, Best Buy! - Jared Miedema
I would recommend this to a friendBasic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It prints fine, very basic. It does suck not having a real touchscreen, makes it confusing.
No, I would not recommend this to a friendHP printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, software took getting used to coming from Canon
I would recommend this to a friend- Cons mentioned:Display
The ink runs dry
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolute hate this printer. I literally have to replace the ink every time I need to print. I learned that if I do not switch the power off the ink will dry out. So I got into the habit of doing so. Only to find out, it would power back on, on its own. Although I have only used HP printers in the last 20 years, I am no longer a fan. I should not have to run to another facility to print when I own a printer because I cannot find ink due to lack of supply. I also miss the screen of what it is doing.
No, I would not recommend this to a friend Nice little machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it about a month and had no real problems with it. Had a little trouble with it recognizing the computer. Reinstalled it again and found the right was for it to find the computer. One more thing it does not shut off you have to do it manually
I would recommend this to a friendHP Envy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color rendering on this printer is excellent. But to do it takes a lot of color ink. It easily prints on index cards, envelopes as well as regular paper. I especially like the wireless feature. Fewer wires.
I would recommend this to a friendThere are better options in the market.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are better options in the market for the same price. I got this one in a rush and when I checked the performance, it was too late to return it. The image quality is good and the ink is easy to install, but it is too noisy and slow when printing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the description of your experience so far. While I’m glad to hear that you like your printer’s image quality and ease of installation for the ink cartridges, I’m sorry to hear that it has rendered prints slowly and makes loud noise when printing. It’s easy to understand why those would be aggravating side notes on a printer you otherwise like. With that in mind, I’ll offer some resources I hope will help you get the device working to your satisfaction.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
I can’t tell from your review what’s causing the noise, but I believe it deserves further investigation. So for input on that – or for more guidance on print speed if you need it – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only rated one star because I can’t rates zero . It is impossible for us to set it up and we’ve had to call the geek squad twice two months and two months later we still don’t have the burner running.
No, I would not recommend this to a friendWhat Printer??
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon returning home, I spent days trying to get the printer to work, but that was unsuccessful. A Geek Squad Tech came out and advised me that the printer was defective.
No, I would not recommend this to a friendPoor Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wi Fi connection is horrible. My Wi Fi is good too. No problems on anything other than the printer. I will print something and hours later in the middle of the night it will print. Was very hard to connect. This printer sucks and I am sorry I bought it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so poorly for you. It’s easy to see why connectivity problems and unexpected printing at off hours would be perplexing. I want to help you out of this dilemma, so I’ll provide a resource I hope will make that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
GrammyT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting used to the different features is somewhat challenging.
I would recommend this to a friend- Pros mentioned:Ease of use
So so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nllllllleprice ok eds to be better easy to undestand
No, I would not recommend this to a friend Great printer for home use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my HP products. Customer Service was awesome with helping install the printer.
I would recommend this to a friendJudy Paznokas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as promised, good value, great service at the Columbus Indiana store
I would recommend this to a friendSlowly improving
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble starting the printer, but now OK. Wish I had better directions on paper.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many many printers over the years. Recently I needed to buy a printer that would do everything for me including printing out beautiful pictures. I am totally in love with this printer scanner copier fax. I highly recommend this!
I would recommend this to a friendGood Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer. However Scanner is quite slow. But overall a pretty good device.
I would recommend this to a friendIncompatible with Win 8.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a printer to work with my Windows 8.1 laptop. After several hours of unsuccessfully trying to get to print even a test page, I called HP and was told that this printer was not compatible with 8.1. The printer was returned to Best Buy and replaced with a compatible HP printer.
No, I would not recommend this to a friendHP Envy printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for two and have months. Best Buy would not exchange it for another one.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like they qualify of the color ink/copies
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has rendered prints of poor quality. I can wholly understand why this would be disappointing. I want to help you remedy the problem, so I’ll provide some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including blurred or fuzzy text, faded or streaked prints, and color or black ink not printing properly or at all. Find that guide here:
- support.hp.com/us-en/document/c05040421
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support