Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
Worst garbage ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning Stay away! This is amongst the worst experiences ever. Broken software, lost time, bricked printer, ungodly awful and broken setup. If HP doesn’t go out if business I’ll be shocked. Holy f’n crap this is complete junk.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Daniel.
I’m sorry you’ve had such a dreadful time with your new printer. I can’t tell specifically from your review what happened, but the exasperation you express is no surprise, considering it sounds like the device didn’t make it through the setup process. I want to help you resolve this situation, so I’ll direct you to a resource and some information I hope will make that happen.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Not that good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this printer could be easier to use doesn’t stay connected and won’t let me print when I need to I have to spend a hour messing with it to print one thing but when it works it works well
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has otherwise performed unreliably. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Read the fine print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with all HP products, read ALL the description. Make sure the item has the features you need (auto-feed, two sided, etc). Then they can't be beat. Reliable and accurate.
I would recommend this to a friendUpset in Alabama
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer on the market had it for 10 months plan to thow it in the trash. Might have worked if I agreed to purchase ink from them. Customer service suck managed to print 3 copies # shaking my head
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Horris.
I’m sorry to learn that you’ve encountered difficulty with your printer. Your review is brief, and I can’t tell specifically what happened, but if the device printed only three times over the course of 10 months and you didn’t receive adequate support to try and remedy the problem, I can wholly understand your frustration. I want to help you resolve this situation, so I’ll provide a resource and some information designed to do just that.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great printer for home use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful for home use. One little drawback - wish I could get the light to turn off. I assume it stays lit because the printer is always ready for immediate use which is very good.
I would recommend this to a friendPrinter fine for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait a long time for a salesman so I googled my question about the purchase got answers on my own. Not a pleasent visit to the store.sales reps standing around talking to each other said they didn't know I needed help thought I was just looking
I would recommend this to a friendDecent quality printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only challenge is estimating the amount of ink to subscribe to. We will find out how that plays out as time goes by as our usage will vary with working and going to school from home.
I would recommend this to a friendHP Envy printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer meets my needs, but the ink usage is higher than I expected. I also found the printer spooler app runs excessive cycles when the printer is powered on and there is no printing happening.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craig was very well trained & helpful. The printer I wanted was unavailable in store and online, Craig skillfully up sold me a printer that actually serves my needs better.
I would recommend this to a friendNew printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best printer for my needs, has all the features I want and for a lower price. Printer has the software reside on it, so you can print from any device that has necessary drivers.
I would recommend this to a friendHp copier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after making 3 copies, never got it to work again. Will be returning.
No, I would not recommend this to a friendUser unfriendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with 2 black inks and no color. Difficult to set up and put on WiFi network. Won’t go into sleep mode so light stays on all the time. We’ll see how long that lasts. Power button does not shut off printer. Have to unplug. Operating buttons awkward and hard to see. Only purchased because online stock very limited. Customer service sent new ink but couldn’t fix other problems. I live 2 hours from the nearest Best Buy so return was not an option. At least it is printing now. Prior epsons were a dream to setup but last 2 failed within 2 years
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly on so many fronts. It’s easy to understand why a difficult setup process, the absence of color ink, a reluctance to go into sleep mode and a malfunctioning power button would be tremendously frustrating, so I’ll offer some information and resources I hope will help.
If the problems persist, I recommend that you contact us again, directly at +1 800-474-6836, so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
A great printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect buy, the printer that should be in every home. With this printer, I don't need to worry about monitoring when to order another ink, the printer does it for me.
I would recommend this to a friendGood quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bout this printer because I needed one just for a few. However we don’t use it as often. Overall it’s semi easy to use only downfall it doesn’t have a LCD screen so setting up is pretty hard. Printing photo is the absolute worst
I would recommend this to a friend- Cons mentioned:Connectivity
Just meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s supposed to. Found it difficult to install and the controls on the screen are confusing. Not as plug and play and easy to use as other wireless printers out there.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robert.
I’m sorry to hear that your printer was difficult to set up and has been confusing and hard to use. I'm also sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need any further assistance, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Not sure what this box is asking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only drawback (and I knew it when I bought it) is it doesn't include FAX as part of the function. Also, no instruction manual, only a quick start sheet.
I would recommend this to a friendBorrello
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return is product, since we could buy ink for the pro jet printer. Best Buy was great to return this printer. Can’t rate due to return. Can’t break down either
I would recommend this to a friendGreat product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer, scanner, copier is more than I hoped for. The setup was a bit confusing but the service department was awesome in helping me get it done. Very happy with it.
I would recommend this to a friendGreat for home office
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a printer with a flatbed for our home office since its easier to scan multiple documents instead of 1 at a time like our previous printer! Pretty nice little printer.
I would recommend this to a friendIt looked good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it worked ok untill you needed to hookup to Bluetooth, followed instructions but wouldn't hook up, so had to return it
No, I would not recommend this to a friend