Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
Not compatible with Apple products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app is buggy and crashes repeatedly. Does not need to be compatible with Apple products, or software not properly tested before HP released it. Avoid this printer if you are using a Mac.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered such difficulty with your printer. I can certainly understand why the software problems you describe and the interaction with the operating systems of your Apple products would be frustrating. I want to help you improve the performance of the printer, so I hope you’ll use the resources below to reach that end.
First, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
Next, I suggest you consult this FAQ and troubleshooting guide to mobile printing you’ll find on our support site that’s specific to iOS:
- support.hp.com/us-en/document/c02623193
You might also gain useful information from a guide to installing and using the HP Smart App with Apple operating systems, especially the FAQ portion, which covers common questions as well as difficulties users have encountered.
- Mac OS: support.hp.com/us-en/document/c06188214
- iOS: support.hp.com/us-en/document/c03561640
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP envy Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works really good and I love that I can hook it up to my phone. For some reason though my printer keeps getting in sleep mode and it takes me a long time trying to get it out of sleep mode so I can print. But over all I like it
I would recommend this to a friendGood printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer does everything you need to do. Can order ink without being told connect through app on phone or laptop. Ink is not super expensive.
I would recommend this to a friend- Pros mentioned:Print quality
Do Not Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this printer. It runs out of ink so quickly. It’s a clever tactic—have the printer run through cartridges quickly doubled with the ability for your printer to order new cartridges directly and HP makes a lot of money from it. But it’s very frustrating for the user. I wish I could chuck it and have my old reliable canon printer back. Even with pieces held on with duck tape, it worked better than this piece of junk. The print quality is fine, but expect to spend a fortune on ink.
No, I would not recommend this to a friend I Didn’t Know It Was This Cool!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer keeps blowing my mind lol. I didn’t know there was an app that does just about anything from anywhere, such as printing, scanning, faxing, and more. Great buy!
I would recommend this to a friend3 stars is pushing it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad printer but a lighted panel and maybe a auto form catch arm that extends/pops out when you print an item would be nice so the printed item doesn't fall on the floor. It's a rather plain jane low end printer in my opinion.
No, I would not recommend this to a friendWorst wi-fi ever!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wi-fi not work! The printer is always off line, We have to desconect the cable all the time because the on/off button still doesnt work. Really bad choice
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Luana.
I’m sorry to learn that your printer has performed so unreliably. It’s no surprise that you’re confounded by the device, considering it goes offline so frequently, needs resetting and doesn’t respond when you press the power button. I want to help you get the printer working to your satisfaction, so I’ll offer some resources I hope will get you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
DON'T DO IT!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer I have ever worked with. Jams ALL the time no matter what. I have WASTED so much paper with this printer.
No, I would not recommend this to a friendReturned Printer to Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store. Since I don’t print a lot and the ink dries out between my printing and printer ink is very expensive, I did not open the box. Decided to just print at Office Depot instead of wasting money.
No, I would not recommend this to a friendunhappy HP owner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this printer on July 28, 2022. and it has stopped working, It will not connect to the internet. I've tried online support, still no results
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Leslie.
I’m sorry that your printer has lost its internet connection, that you’ve been unable to re-establish it, and that you’ve not received the support you need. Your frustration comes as no surprise here. I want to help you resolve this situation. I hope the resources I’ve listed below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the printer still does not connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
LB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was a problem from day one. Even the HP techs were not able to get it up and running
No, I would not recommend this to a friendSoso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When there is a problem, we can't fix it cause there is no way of to tell what the problem is
No, I would not recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my office, now things are back to running efficiently. Old one was driving me crazy always getting stuck and wasting my time unnecessarily.
I would recommend this to a friendI don't know what you want here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not meet my needs. Doesn't work well. print quality is not good. Ink status is not clear. I would prefer a larger paper tray. I would have preferred the ability to shrink and enlarge image.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I’m very sorry to hear that you aren’t satisfied with this printer. We of course always want to offer our customers a reliable and satisfactory experience and I regret that we missed the mark here. I can understand how disappointing this must be for you.
If you have any other questions or issues I want to remind you that you can always contact us directly for further help. We are always there for you. Find any contact options here: hp.com/contactHP
Konrad
HP Care
Hp.com/support
HP Envy Pro 6455
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works great! The Best Buy Geek Squad in Kalispell, MT could not get a printer to work with my laptop. The Geek Squad in Beaverton, Oregon figured it out!
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new printer I love my new printer I love my new printer Now stop asking me to meet your guidelines when I am writing a review next time you write the review
I would recommend this to a friendHP is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy HP and so far this one is just like the rest, so will keep buying hp and this is only the 3rd printer brought in 20 some years
I would recommend this to a friendGreat name brand printer for a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This HP printer is amazingly cool, you can scan,fax,and print all from wireless computer , laptop, or even your mobile device which is convenient really impressive.
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t figure out how to get it to work with my iPhone and android computer to make 5 by 7 to complicated I’d return it if I kept the box
No, I would not recommend this to a friendVery easy set-up and very fast and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this printer. Works great for a WFH freelancer. It was really my only option, due to supply issues -- but I couldn't be happier with this printer.
I would recommend this to a friend