Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing this printer knows how to print, is a diagnostics page. I worked in network management for 4 years in the military, and dealt with printers on a daily basis, and this paper weight is inexcusable. It’s “connected” to my network, with an “Excellent” signal strength, yet my print queue fills up, with no response from the printer. This printer takes more vacations than a retired couple with a timeshare in Hawaii. DONT BUY THIS THING.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has displayed a “connected” message yet failed to print items you send it. I can wholly understand why that would quickly become exasperating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and print jobs that get stuck in queue. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
black Friday
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received emails for black Friday pricing needed a printer came in to store they they told me that printers are not black Friday pricing I still bought ones about 160 dollars, Felt cheated
No, I would not recommend this to a friendEnvy printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get printer to work at all though I tried numerous times as soon as I took it out of the box. I realized nothing I tried would make it work and had to return it.
No, I would not recommend this to a friendThis printer suckssss
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy an HP printer again. It did not even last a year!!!!
No, I would not recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works adequately and dependable product. The setup was different than instructions and scanning was not good or didn’t work. Also, the first one I bought did not work so got a replacement.
No, I would not recommend this to a friendVery few instructions, impossible to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent multiple days trying to set up this printer, and have given up every time. I followed every single step and somehow something went wrong every time. My computer can't locate my printer, my printer can't connect to the wifi, etc. I bought a USB printer cable today to connect it to my computer, thinking's that would be the end of the problems, but failed once again to connect the printer to the wifi, and now the HP Smart will not close until I successfully do so, which I have concluded is virtually impossible. It absolutely doesn't help that there is no touch screen or information as to what the buttons or lights on the printer mean, simply a pamphlet instructing you to download HP Smart to complete the setup. I have no idea what is wrong, and suspect I never will.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Leslie.
I’m sorry to hear that setting up your printer has been such an ordeal. I can easily understand why spending days on setup would be absolutely exasperating, especially considering you didn’t have adequate instructional materials. With that in mind, I’ll offer some resources and information I hope will help.
To access a setup guide for your printer, as well as user manuals, how-to documents, troubleshooting guides and software updates, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and problems, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need support, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Sucks at sucking
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is pretty terrible. Lasted 9 months then crapped the bed. The ink heads are all jacked. This printer is like that hold music that goes on a loop because the company could not afford a full song. I mean why have a song at all? It’s cheap and it was all together cheap. The wifi is even crap. Get this if you want a printer that is worse than pretty much hand writing a pdf presentation.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer stopped working after you’d had it only nine months. Although you mention printheads and connectivity, your review is relatively brief, and I can’t tell specifically what’s at issue or whether the device works at all. Nonetheless, I want to help you resolve the situation, so I’ll direct you to a resource and some information I hope will accomplish that.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great little printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I print 10-15 pages every day for almost 2 years and 0 problems with this model.
I would recommend this to a friendInk eater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer goes through ink , it will print less then 100 half page letters black ink and be out of ink
No, I would not recommend this to a friendLove that it's wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's working great! It's my first time having a wireless printer and I'm loving it! I can print from my laptop and cell phone.
I would recommend this to a friendThanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my daughter in college! A little difficult to set up. But still a good printer
I would recommend this to a friendLoraine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features that this printer offers. Love that it does double sided printing without getting up to turn page over
I would recommend this to a friendPerfect for Virtual Back-to-School
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed to start the school year, as my older HP conked out! Works great so far, and is indispensable to me right now!
I would recommend this to a friendSorry I bought this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No directions hp smart app is not the best for installation printer not always responding to computer hp support not real helpful had to return to store for assistance a few times
No, I would not recommend this to a friendPrinter needed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to upgrade my printer, love the HP brand, did a little research and this printer fit my needs.
I would recommend this to a friend- Pros mentioned:Ease of use
Seemed like it would be easy to set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App was easy to get. The biggest problem is it to sleep more like a coma. I have to to unplug it and restart it. Everything is touchpad and impossible to see when not lit when in sleep mode. We purchase this unit only because it was the only one left in the store and we need it one quickly. Probably a good unit if it is used a couple times during a day.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Michael.
I’m sorry to hear that your printer has caused you trouble by being difficult to rouse from its sleep mode. I can understand why that would quickly become frustrating, so I’ll offer a resource I hope will help.
I don’t know whether your experience is the sign of a malfunction, or, if it’s not, any known workaround exists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worth the money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little printer. We use it in our office. The scanner does a great job for airplay.
I would recommend this to a friendMagnificent printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is well worth every penny. Smart, ease of use, outstanding color dispersion. Very very happy with my printer.
I would recommend this to a friendConnection Setup is Awkward All the way.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lack of screen makes it hard. The internet service is completely complicated to get the easy ink. Other then that its great!
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and for reporting your experience so far. While I’m glad you’re happy with your printer in a basic way, I’m sorry to hear that setup and connection were difficult and you’ve found it difficult to use. I would love to help you have a better experience with your printer going forward, so I’ll offer some resources aimed at getting you there.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Frustrating to use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I waited a little more than a month to set up the printer. I wanted the printed to use WiFi to print and found it is complicated for multiple family members to use. Literally printed one page and the printer on/off button doesn’t function properly. Have to unplug to turn off!! Since I waited to set up the printed I cannot return the item.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Erik.
I’m sorry to hear that your printer gave you Wi-Fi complications with multiple users and now has problems with the power button. That’s certainly a frustrating combination, so I’ll offer some information and resources that I hope will help.
I can’t tell from your review what’s gone wrong with the power button or whether solutions exist for the Wi-Fi difficulty you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support