Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
Why
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provided ink smudges on print. Not good.. Also, I purchased printer thinking it would be an easy set-up. It was anything but an easy set-up.
No, I would not recommend this to a friendNeeded a printer for school
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new printer for my son at college and this fit his needs. Works great and connects easily.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, Looks great and gets the job done, so far so good I Would recommend this printer.
I would recommend this to a friendInk is unavailable for this product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you buy from Best Buy, you have certain expectations of customer service. This is the first time you have failed to meet those expectations and failed miserably. My wife and I both have home businesses. We bought the HP Envy from Best Buy at the end of June 2020. This HP product chewed through the initial ink cartridges in 2 weeks! When we tried to get replacement cartridges they were not in stock. We purchased another printer from Best Buy that showed ink was readily available. When I went to the Conyers, GA store the manager would not accept the return of the printer since we had gone over the normal refund period of 2 weeks. This is outrageous! This has impacted both of our businesses significantly. Once my payment for the printer has been made on my Best Buy card, I will be cancelling my account with Best Buy forever.
No, I would not recommend this to a friendI don't like it！
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item not easy to operate，especially when you change Wi-Fi.and somtimes just comes blanket paper，sometimes repead to come what you have done.
No, I would not recommend this to a friendGREAT!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer!!! Does the work plus more!! Always loved HP printers and they never disappoint
I would recommend this to a friendTook a while, but I found a good one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through a few printers to find this gem. Thanks Best Buy for making it an easy go.
I would recommend this to a friendGood little printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use in a small office. I wouldn't call it a workhorse, but it gets the job done.
I would recommend this to a friendWorks as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Good buy. That's all I have to say. 1234567891112131514181719...………………………………………………..
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to use the printer because I can't get it connected, even with the Geek Squad assistance. I had to schedule a Geek Squad technician to make an expensive home appointment, which I couldn't get until January 6. I will have had the printer for nearly a month by then. Very disappointing. This, despite the fact that I purchased the Geek Squad policy. Why should I have to pay for the appointment when I bought the policy?!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ginger.
I’m sorry to hear that your printer has not connected wirelessly like it should. It’s easy to understand why needing to schedule an appointment for assistance a full month after you received the printer would be disconcerting indeed. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not connected, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great printer for school!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this for my school papers and it has been a great printer and perfect since it’s WiFi!
I would recommend this to a friendA Frustrating Experience
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Envy Pro 6455: Used a comparable Cannon with the same setup for years that worked very well. I use it in a wireless configuration. Print and Scan quality very poor. Performance consistency very poor as well. Have to keep reseting and trying things to get it to work. I've gone through troubleshooting with HP to no resolve. They replaced the unit and still having similar issues. I've wasted 6 months trying to ge useful performance. I have had enough. I will go buy another Cannon product. I see some good reviews on this machine, but I've tried 2 of them and it is simply unusable. Tech support was unable to resolve the issues and I gave this product way too much of my time.
No, I would not recommend this to a friendWorst printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. Save yourself from frustration.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rohit.
I’m sorry to hear that you've encountered difficulty with your printer. I’m also sorry for any resulting inconvenience. I want to help you remedy any issues you might face and get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187516
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a great purchase so far. The option to buy an ink refill plan is awesome as well.
I would recommend this to a friendPoor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power button is in the rear of the unit which makes no sense at all. Manual is quite useless.
No, I would not recommend this to a friendGood Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with this printer. However I haven’t had do any maintenance yet ... so we will see.
I would recommend this to a friendhp 6455 printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good for home use and price. takes some getting used to operation, i.e. control panel
I would recommend this to a friendGreat scanner on this all-in-one printer.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m enjoying the use of my new HP Envy printer. I especially like the scanner feature.
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is exactly what I ordered. It works perfectly! I have had no issues with the printer
I would recommend this to a friendA life saver!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my printer. Love how it can print photos. Love how I can print from my phone.
I would recommend this to a friend