Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Buy literally anything other than HP
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst. HP Smart never works and I can't get the printer to actually print consistently. I work in tech and even if this was user error, which it's not, then it would still be a horrible design if their users can't figure out how to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not printed consistently because of complications with the HP Smart App. The frustration you express is totally understandable, considering the unreliable printing you’ve experienced, so I’ll offer a resource and some information I hope will help you remedy the situation.
If you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the poor performance persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used daily and still going strong. Print over WiFi with ease.
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't opened the box yet but im sure it is a good printer
I would recommend this to a friendHp printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer very convenient all in one we love it in the office
I would recommend this to a friendGood printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best printers I have ever owned. Will give it a 5-star rating.
I would recommend this to a friendGood Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Printer. Prints a bit slow but overall good printer.
I would recommend this to a friendHP Printer Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very satisfied with our purchase and the delivery was very fast.
I would recommend this to a friendEasy Instalation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. Fast and good colors. Was very easy to do the Instalation
I would recommend this to a friendHp printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice lightweight printer! I am a fan of the lighting. Highly recommend!
I would recommend this to a friendUnhappy with Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned toay. Tried to work with this printer for 2 months and finally gave up. Not user friendly.
No, I would not recommend this to a friendGreat printer!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer! Very efficient with ink and looks stylish! A good investment.
I would recommend this to a friendGood Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this printer. The HP Ink membership is great!
I would recommend this to a friendunhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still trying to hook to my computer. need better instructions.
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Ruth.
I’m sorry that your printer has not connected to your computer like it should. It’s easy to understand your predicament and frustration, considering you lack adequate instructional materials. I want to help you get the device connected and working to your satisfaction, so I’ll offer some resources and information I hope will help.
First, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
nice and sum what compact
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great so far hopefully it will hold up for a long time
I would recommend this to a friendWas delivered from out of state
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was good nice printer.im happy with it it was delivered from out of state
I would recommend this to a friendTop 5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my nephews to used when the do there homework for school
I would recommend this to a friendgreat product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and delivery picked up at store. It was very fast.
I would recommend this to a friendYay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the wireless connectivity. Easy to setup and use.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary equipment for office setting during pandemic for school and business
I would recommend this to a friend- Cons mentioned:Connectivity
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has great difficulty connecting to the internet, phones and devices. Frequently will only print partial pages and in color. Black ink cartridges have been replaced. HP support is non-existent. Ended up going back to my old printer. Very disappointing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not maintained a reliable wireless connection and has rendered prints of poor quality. I can readily understand why that combination would be tremendously frustrating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
I also suggest following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support